Chertsey Holidays

First of all, there were no towel racks or hooks in the bathroom and no place to put our wet towels, except on the floor. We brought it to the attention of the staff, but nothing was done for the next 3 days. Unfortunately, our room was on the second floor on the street side and it was EXTREMELY noisy from the street noise all night, every night. And apparently they were booked, so we could not get another room that was not on the street side.

The unit we stayed in was awesome. We had everythingi like home.. would definitely stay again.

Excellent location. Clean, with all the amenities you need

The hotel had an excellent location, within walking distance of most sights in the Old City and of the Metro. One issue is that it is on a street closed to vehicles, requiring guests to carry their bags from one of the cross streets. This also makes it difficult to call a taxi, The room was clean and spacious, and the air conditioning made it very comfortable. The washer and dryer were very useful. Our main problem was that the hotel does not have a front desk. There is no staff, and guests are sent instructions to get in through a text message. WE WERE NOT INFORMED ABOUT THIS BEFORE MAKING OUR BOOKING. This made getting in extremely difficult, as our phones did not work well in Canada. We would not have selected this hotel if we had known before booking that it had no front desk. Expedia, please take note and inform your clients.