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City Express by Marriott Chetumal

3.0 star property
Hotel connected to a shopping centre in Chetumal with free breakfast

Choose dates to view prices

Photo gallery for City Express by Marriott Chetumal

Lobby lounge
Lobby lounge
Exterior
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Property amenity
City Express by Marriott Chetumal offers relaxation and productivity. Guests enjoy a free breakfast buffet, gym, and outdoor pool. The hotel provides dry cleaning and a business center, with staff praised for their helpfulness.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is €62
includes taxes & fees
21 Sept - 22 Sept

Room options

Check availability for these dates

Tonight

Sep 16 - Sep 17
Check availability for tonight Sep 16 - Sep 17

Tomorrow

Sep 17 - Sep 18
Check availability for tomorrow Sep 17 - Sep 18
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Desk
Desk chair
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Cable channels
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

7.6 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Desk
Desk chair
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in Chetumal, City Express by Marriott Chetumal is connected to a shopping centre. Lighthouse Museum and Oxtankah Ruins are local landmarks, and some of the area's attractions include Payo Obispo Zoo and Santuario del Manati. Dr. Alfredo Barrera Marin Botanical Garden and Planetarium Yook'ol Kaab are also worth visiting.
Visit our Chetumal travel guideOpens in a new window
Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084

What's nearby

  • Santuario del Manati - 4 min drive - 2.9 km
  • Museum of Maya Culture - 4 min drive - 3.5 km
  • Palacio Municipal De Othon P. Blanco - 4 min drive - 3.9 km
  • Chetumal Ferry Terminal - 5 min drive - 3.9 km
  • Palacio de Gobierno - 5 min drive - 3.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Plaza las Americas - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Vips - ‬5 min walk
  • ‪Panda Express - ‬7 min walk

About this property

City Express by Marriott Chetumal

Hotel connected to a shopping centre
At City Express by Marriott Chetumal, you can look forward to free full breakfast, dry cleaning/laundry services and a gym. Free in-room WiFi and a business centre are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool, along with sunloungers
  • Free self-parking
  • A lift, a vending machine and a banquet hall
  • Luggage storage, 1 meeting room and coffee/tea in reception
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 109 rooms offer comforts such as air conditioning, as well as perks such as free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Recycling, daily housekeeping and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

Does City Express by Marriott Chetumal have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at City Express by Marriott Chetumal?

As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on 21 Sept 2025 start from €61.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is City Express by Marriott Chetumal pet-friendly?

No, only service animals are welcome at the property.

How much is parking at City Express by Marriott Chetumal?

Self-parking is free at this property.

What time is check-in at City Express by Marriott Chetumal?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at City Express by Marriott Chetumal?

Checkout is at 1 PM.

Where is City Express by Marriott Chetumal located?

Situated near the airport, this hotel is within 2 miles (3 km) of Payo Obispo Zoo, Planetarium Yook'ol Kaab and Santuario del Manati. Dr. Alfredo Barrera Marin Botanical Garden and Palacio Municipal De Othon P. Blanco are also within 3 miles (5 km).

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Reviews

City Express by Marriott Chetumal Reviews

8.0

Very good

8.4

Cleanliness

8.8

Location

8.2

Staff & service

8.4

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 367 out of 958 reviews
Rating 8 - Good. 344 out of 958 reviews
Rating 6 - Okay. 151 out of 958 reviews
Rating 4 - Poor. 49 out of 958 reviews
Rating 2 - Terrible. 47 out of 958 reviews

Reviews

10/10 Excellent

Ethlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Iocation, amenities, etc
Stayed 1 night in Aug 2025

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking/ good breakfast
Stayed 1 night in Aug 2025

8/10 Good

Nelson Jose

Liked: Cleanliness, staff & service
It is really close to the mall besides the staff is nice and polite.
Stayed 1 night in Aug 2025

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and easy to find. I enjoyed my stay and most of all felt safe and welcomed
Stayed 1 night in Jul 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed multiples times at this hotel and have had a good experience, enjoyed the quiet very much.
Stayed 1 night in Jul 2025

6/10 Okay

Arianny

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel it is actually just for a quick stop to rest if you are crossing the Mexico/belize border.
Stayed 1 night in Jul 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at for a mini vacation and shopping. Close to the mall which is very convenient. Beds are good. Just that queen sized beds would be better.
Stayed 1 night in Aug 2025

10/10 Excellent

Minely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean and has a very friendly staff. The pool is a bit small, but it is kept clean, and that is very good. The place is quiet and the sheets are comfortable. I like that the mall is right across.
Stayed 2 nights in Aug 2025

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Jul 2025

10/10 Excellent

Kelisha

Liked: Cleanliness, property conditions & facilities
The food n service, staff
Stayed 1 night in Jul 2025

6/10 Okay

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good size double double Bedded room. Staff was great. Asked a housekeeping staff for a charger and she immediately offered it .
Stayed 1 night in Aug 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Mar 2025

8/10 Good

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
Close to Plaza Las Americas
Stayed 1 night in Jun 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the shopping mall
Stayed 1 night in May 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay in between buses from Merida back to Belize, easy check in and check out-would have been nice to have a small frig in the room
Stayed 1 night in May 2025

8/10 Good

juan pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio, al lado dé un Centro Comercial grande. Ideal para pasar unos días en families o negocios.
Stayed 1 night in Apr 2025

8/10 Good

Lucerito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite a nice place to stay!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Abdy

Liked: Cleanliness, staff & service, property conditions & facilities
The the entire staff from front desk all the way to house cleaning lady and security’s
Stayed 1 night in May 2025

8/10 Good

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there, Was really nice, Will definitely go back again
Stayed 1 night in Feb 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the mall shopping is very convenient
Stayed 2 nights in Feb 2025

6/10 Okay

Cody

Liked: Cleanliness
.
Stayed 1 night in May 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very appropriate for our group
Stayed 1 night in Apr 2025

10/10 Excellent

ETHLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great package (location, price, breakfast, Pool, gym, walking distance, great location etc)
Stayed 1 night in Jan 2025

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, amenities
Definitely not Marriott standards. Some customer service investment is needed, as well as property maintenance management.
Stayed 1 night in May 2025