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Hotel Villa Fontana

2.5 star property
Hotel in Chetumal with a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Villa Fontana

Hallway
Lobby sitting area
Lobby sitting area
Executive Quadruple Suite
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Queen Suite

Executive Queen Suite

Executive Queen Suite

8.8 out of 10
Excellent
(3 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive King Suite

Executive King Suite

Executive King Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Quadruple Suite

Executive Quadruple Suite

Executive Quadruple Suite

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Triple Suite

Executive Triple Suite

Executive Triple Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Double Suite

Executive Double Suite

Executive Double Suite

8.4 out of 10
Very good
(5 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds
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About the area

Map
Av de los Héroes 181, Centro, Chetumal, QROO, 77000

What's nearby

  • Museum of Maya Culture - 2 min walk - 0.2 km
  • Explanada de la Bandera - 15 min walk - 1.3 km
  • Chetumal Ferry Terminal - 16 min walk - 1.4 km
  • Palacio de Gobierno - 16 min walk - 1.4 km
  • Palacio Municipal De Othon P. Blanco - 18 min walk - 1.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪Restaurante " los Cocos - ‬2 min walk
  • ‪Brew Bar Cafe Chetumal - ‬7 min walk
  • ‪Backery & Coffee Casa Vanilah - ‬3 min walk
  • ‪Tortas y Tacos al Pastor "Don Miguel - ‬1 min walk
  • ‪La Peninsula - ‬1 min walk

About this property

Hotel Villa Fontana

Hotel in the city centre
Hotel Villa Fontana provides everything that you need. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Smoke-free property and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Villa Fontana include amenities, such as free WiFi.
Extra amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Property is also known as

Villa Fontana
Hotel Villa Fontana Hotel
Hotel Villa Fontana Chetumal
Hotel Villa Fontana Hotel Chetumal

Frequently asked questions

Is Hotel Villa Fontana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Villa Fontana?

There is free parking nearby.

What time is check-in at Hotel Villa Fontana?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Fontana?

Checkout is at noon.

Where is Hotel Villa Fontana located?

Located in the heart of Chetumal, this hotel is steps away from Museum of Maya Culture and Museo de la Ciudad. Fisherman's Fountain and Malecón de Chetumal are also within 1 mile (2 km).

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Hotel Villa Fontana Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 62 out of 159 reviews
Rating 8 - Good. 59 out of 159 reviews
Rating 6 - Okay. 17 out of 159 reviews
Rating 4 - Poor. 6 out of 159 reviews
Rating 2 - Terrible. 15 out of 159 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was flawless. There is coffee at the lobby as well as purified water. Room was very clean. Ample bathroom. Located downtown.
Stayed 1 night in Jul 2025

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jul 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is convenient o a market, lots of places to eat. Staff very helpful
Stayed 2 nights in Oct 2024

8/10 Good

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
The service was so nice with us the Hotel is simple but have everything in a good condition.
Stayed 1 night in Feb 2024

2/10 Terrible

Marco

Disliked: Cleanliness
Nothing
Stayed 3 nights in Jan 2025

6/10 Okay

ADRIAN

Liked: Property conditions & facilities
Was an average hotel

8/10 Good

Ortwin

Excellent customer service.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and location

Great receptionist. Very friendly and efficient. Room was large with a king and a double bed. Bathroom spotless, good shower with hot water and good flush. AC excellent. Location was good with about a 10 minute walk to the oceanside boardwalk (malecon). Good restaurants nearby. I would stay again. Good price.
Stayed 1 night in Mar 2024

10/10 Excellent

MD ALI

Liked: Cleanliness, amenities, property conditions & facilities
Yes good i like it’s safe

2/10 Terrible

andrea

Liked: Cleanliness, property conditions & facilities
I booked and paid for two separate rooms, The desk insisted that I had booked one room for two people. I had to book another room in desperation. The hotel is spotless!
Stayed 1 night in Mar 2023

4/10 Poor

Sheri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is just OK at best. Nothing better.

I am use to the photos being from good angles to only show the best parts. But their photos are down right lies. I was not upset that the towels were not animals. But this is not even close to the type of hotel to have anything fancy. The fountain in their photo is not at the hotel and i have no idea where that fountain is. The "parking available" is just driving around the bock looking for street parking. This hotel is a step below a Motel 6 or the sort of travel log you stay at only because you are too tiered to drive any farther.
Stayed 1 night in May 2024

2/10 Terrible

MD ALI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac not working. Not good water service .no soap washroom
Stayed 2 nights in Apr 2023

4/10 Poor

Jyoti

Disliked: Cleanliness, staff & service, property conditions & facilities
This was my first time at this hotel. I thought, maybe I'll give it a shot. When we arrived, we got our rooms and I notice there was a roach under the corner of the bed. >.< I also felt warm in the room, thought maybe the AC isn't low enough. I charged the setting and it didn't make much of a difference. There's also the wifi that wasn't working as good; and this is with the modem literally right outside the door. Then there's also customer service. We had to ask for a soap bar at the front desk just for them to let me know they don't have. Thankfully, I brought my body wash. Now, when leaving the hotel to go get lunch, we noticed there were 3 rooms that were being cleaned. Each with a soap bar on the side of the bed. We were basically lied to, over soap!? We asked again just to be lied to again for not having any soap bars when we passed 3 rooms with them on the bed. It's sad to have such customer service along with the other things listed. I really wanted to like this hotel. But I now understand why the price is low.
Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Aug 2025

6/10 Okay

Maria Guadalupe

Liked: Staff & service
Una sola toalla para 3 personas Tv de la antiguas y no hay señal
Stayed 1 night in Jul 2025

8/10 Good

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jul 2025

2/10 Terrible

Guadalupe

Stayed 2 nights in May 2025

6/10 Okay

SATOMI

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Juan

Stayed 1 night in Apr 2025

10/10 Excellent

ARTURO

Stayed 4 nights in Apr 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Jannette

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Es un hotel regular, pero no pasaría más de una noche ahí, entiendo que es de dos estrellas pero mínimo deben garantizar que funcione bien el baño, y no fue así, tuvimos problemas con el agua, su respuesta fue que no había nadie de mantenimiento y no podían resolver, además la habitación era para 4 personas y solo nos dieron 3 toallas, las cuales tuvimos que pedir, porque en principio solo había una.
Stayed 1 night in Apr 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ayudan a resolver problemas con las reservaciones
Stayed 1 night in Apr 2025

2/10 Terrible

Cris

Disliked: Amenities
No nos pudimos quedar en el hotel hubo una falla en su sistema, en Expedia se pagó la reservación y cuando llegamos nos dijeron que no había disponibilidad en el hotel y que se realizaría el reembolso, se ingresó folio de aclaración para el seguimiento de la devolución.
Stayed 1 night in Apr 2025

10/10 Excellent

Ceon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the lobby.
Stayed 2 nights in Apr 2025