The hotel was beautiful and the staff very helpful but the only issue was that the hotel seemed to cater more towards Chinese customers than other foreigners and lacked certain amenities.
There was little explanation of the amenities and perhaps a book in the rooms explaining everything would be helpful, aka:
- pool hours; explanation of how to get to centre/ things to do around the hotel; if there was room service (I don’t believe so); advising lunch/dinner hours as we were only aware of breakfast being available until we noticed others eating dinner
- a lunch/dinner menu in English as only Chinese and Thai were available
Also, better wifi is needed as it continuously dropped out.
Besides these small inconveniences, this hotel is truly an incredible place to spend your time in Chiang Mai and the staff make the experience memorable. The cafe at the front made the best coffee which was a bonus!