Chicago City Hall

Staff was very friendly and helpful. Room was clean. Free coffee and fruit in the AM.

Front desk staff was super helpful and enthusiastic. Smooth check-in, and checkout.

Unfortunately I didn't have the best experience. I am giving them an okay review because they did attempt to make it right. Without the check out employee in the morning; i probably would have gave this a very poor experience. He did take off the resort fee of $35ish & my $18 breakfast. When I arrived; the bathroom had a few gnats. Nothing major. We got back in the room at 11 pm & the bed had gnats in the sheets, pillow, a thick black spider on the ceiling, mosquitos, more gnats & we lifted the pillows. More live gnats. I no longer felt comfortable. I called the front desk & asked if they could come up & spray. I waited 20 min & nothing. I called back & they called housekeeping again. Finally at almost midnight they said they would upgrade us to a bigger room. I can tell you; it was not a good experience. I almost asked myself if I should have kept the other room & slept the couch in the living room area. I went from a city view to the 6th floor. I didnt fall asleep until almost 2 am because they put us in a room with a joining 1 next to it. The family were screaming, partying, kids banging on the wall. I almost called to please have them to tell the neighbor to quiet down as it was 2 am.i went from a quiet city sky view to a very loud room. I definitely would not say that room was better. The 1st room had 2 huge tvs & right by the bed. This room had a TV off to the far left where it was very uncomfortable in bed. Outstanding service & food downstairs for breakfast.