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Reviews of Best Western At O'Hare

2.5 out of 5
Best Western At O'Hare
10300 W Higgins Road, Rosemont, IL

Reviews

7.4

Good

Rating 10 - Excellent. 630 out of 1745 reviews" "
Rating 8 - Good. 432 out of 1745 reviews" "
Rating 6 - Okay. 268 out of 1745 reviews" "
Rating 4 - Poor. 213 out of 1745 reviews" "
Rating 2 - Terrible. 202 out of 1745 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wes nice and it is close to the Allstate Arena.
Stayed 1 night in May 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport. free shuttle and breakfast, helpful staff
Stayed 1 night in Apr 2024

10/10 Excellent

Chaney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, I had a quick easy check-in. The room was clean. I would recommend it.
Stayed 1 night in May 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Rooms and Beds
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Night check-in very fast, easy. Night clerk courteous and helpful. Good shuttle driver and quick pickup.
Stayed 1 night in Apr 2024

6/10 Okay

claudia

Stayed 1 night in Apr 2024

4/10 Poor

Soohwan

Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Beryl

Person maintaining the breakfast service was outstanding.
Stayed 1 night in Apr 2024

10/10 Excellent

Lakeesha

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay with a goos price, I always stay here when catching a early flight. Close to airport w/ free shuttle and economical pricing for parking
Stayed 1 night in Apr 2024

10/10 Excellent

Glenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to the O'hare airport. Shuttle comes regularly and nice drivers. Hotel staff is pleasant and nice to deal with after a long day of travel. Room is fairly quiet considering its by the airport. Hotel is very clean. Standard breakfast offering. Id stay here again.
Stayed 1 night in Apr 2024

2/10 Terrible

lulu

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property isnt Property cleaned inside or out
Stayed 1 night in Apr 2024

4/10 Poor

Z'Wane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The elevator doesn’t work
Stayed 6 nights in Apr 2024

10/10 Excellent

Shramishtha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to airport
Stayed 1 night in Apr 2024

6/10 Okay

Rebecca

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Closest elevator was broken, was not told this by the front desk. Had to roll 6 heavy suitcases down ripply old carpet for 2 hallways, bags kept falling over. Breakfast ended at 10 or earlier not 10:30 like the site said. Tried to call the front desk to ask a question and no one ever picked up. Room smelled weird but was ok after we put the ac on, or maybe I just got used to it. There's a fast food place in the parking lot so that's nice.
Stayed 1 night in Apr 2024

8/10 Good

PAMELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed bc of the shuttle service. Room clean. Feel that cost was reasonable for what I received
Stayed 1 night in Apr 2024

4/10 Poor

Zoran, Schaumburg 60193

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024

8/10 Good

John Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a very good stay
Stayed 1 night in Apr 2024

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a nice place.My sister is on oxygen and the bathroom door didnt open from the inside..she was locked in..i was gone for 20 mins..she couldn't get out till i came back
Stayed 1 night in Apr 2024

6/10 Okay

richard

Disliked: Property conditions & facilities
Inadequate elevators, windows are bolted shut and dirty, the room and surroundings are barely adequate.
Stayed 1 night in Apr 2024

2/10 Terrible

Lee

Disliked: Property conditions & facilities
Terrible
Stayed 1 night in Apr 2024

4/10 Poor

Keziah, Merrillville

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room carpet needs to be cleaned and chairs as they were all stained. Not sure what the stains were. There was a woman who asked for towels but housekeeping doesn’t work at night so she had to go without towels. That’s unacceptable. I won’t stay here again.
Stayed 1 night in Apr 2024

8/10 Good

VIVEK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast- 5/5 Cleanliness- 4/5; for some reason our room was not cleaned daily Value for money- 5/5 Staff is very polite and friendly
Stayed 2 nights in Apr 2024

2/10 Terrible

Tyson

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Emergency exits bolted closed with screws into the floor, the one working elevator was questionable as to its safety , room wasn't cleaned nor did anyone check if I needed clean towels or sheets I. The entire week I was there. Loud traffic and airplane noises because of paper thin walls and windows. Not a great stay at all
Stayed 4 nights in Apr 2024

2/10 Terrible

Soohwan

Disliked: Amenities
The free shuttle driver didn’t show up for more than an hour!
Stayed 1 night in Apr 2024

6/10 Okay

Jesus

Business traveller
Bus shuttle service to airport was great
Stayed 1 night in Apr 2024

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay after a long day of flying
Stayed 1 night in Apr 2024

10/10 Excellent

KEWWON

Business traveller
Liked: Cleanliness, staff & service, amenities
Old room.
Stayed 1 night in Apr 2024

8/10 Good

Allen, Baytown

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice hotel
Stayed 1 night in Mar 2024

2/10 Terrible

Linda

Business traveller, Travelled with partner
Disliked: Cleanliness
There was no hot water also a friend got bed bugs
Stayed 2 nights in Apr 2024

6/10 Okay

Mitchell, Humble

Travelled with partner
Liked: Staff & service
overall room was clean accept the carper was dirty and we find dead and stinking mouse on the carpet floor. Call the front desk and the maintenance none English-speaking came remove and spray chlorine so we don't know what's was better.
Stayed 2 nights in Apr 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities
$80 for 1 night at a Chicago airport hotel. Room was clean and comfortable, breakfast was ok. I mean for $80 what more do you want?
Stayed 1 night in Apr 2024

2/10 Terrible

Dylan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give zero stars, I would. We needed to stay one night to get on our way for vacation. We thought the shuttle would be worth it so we didn’t have to track down our vehicle after vacation. Let me tell you, NOT WORTH IT! This was more hassle than airport parking. The hotel is dated, along with the rooms. The bathroom was tiny and so old, plus very little water pressure. The room itself (bed) was ok, and it was the best part about the hotel which is saying very little. We were told transportation was every 20-30 minutes. We go down bright and early to leave for airport with a shuttle waiting. Great. So we go to check out and get on but they’re rebooting their system. That took 15 minutes and the shuttle won’t wait for us, but “it’ll be back soon”. We wait 30 more minutes for shuttle again. Both staff members at this point were flustered and yelling. Bathroom in lobby was disgusting and dirty. No soap to even wash your hands. Finally get on the shuttle and go on vacation. When we arrive home we call for a shuttle. They tell us one will be back within an hour. We ask for an estimated time, they don’t have one but tell us to go to a specific location. We go, we wait 45 minutes. Called 3 times to be told the shuttle was on its way there! It’s a 7 minute ride from where we were to the hotel. Shuttle never showed! We finally paid $25 for an Uber back to hotel to see the shuttle there and the driver sitting outside of it smoking. NEVER AGAIN! Take my advice- DON’T STAY HERE.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with superb facilities in the spotless rooms (microwave/fridge). Friendly staff and 24-hour shuttle bus offered on demand. Will certainly be staying here again next time I'm over-nighting through O'Hare Airport
Stayed 1 night in Apr 2024

4/10 Poor

Garry, Caseyvile

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The staff was rude ask three questions all was check tomorrow then didn't even tell were the room was
Stayed 1 night in Apr 2024

6/10 Okay

David

Business traveller
Liked: Staff & service
The water flow in the shower is very weak. Outlets will not hold devises plugged in. The cord will occasional fall out of the socket. If you’re used to elevated and elongated toilets, these will seem extremely small. The best part about this hotel is the close location to O’Hare.
Stayed 1 night in Apr 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Ezgi

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my time. It was clean and reasonable. Ac was a little loud but again we were so tired that it didn’t matter to me much
Stayed 1 night in Mar 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
There were mice in my first room. I saw 2 within the first few mins I entered the room. I needed sleep desperately and had to be at the airport in a few hours so unfortunately I didn’t have time to find another hotel. I was moved to another room but the experience was so awful I couldn’t sleep at all. I was scared to even turn off the lights. There is no way this hotel isn’t aware of a rodent problem. This ruined the beginning of my vacation.
Stayed 1 night in Apr 2024

4/10 Poor

Hee, Christchurch

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Isabel, Tlahuac

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Theda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is awesome
Stayed 1 night in Apr 2024

8/10 Good

Gabe

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle driver is awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

VANESSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marijuana odor through the hallways
Stayed 1 night in Apr 2024

4/10 Poor

Cj

Business traveller
Disliked: Cleanliness, property conditions & facilities
I woke up at 5 am to see mice coming out of the air conditioner and I was not even compensated.
Stayed 1 night in Apr 2024

6/10 Okay

Sara

Convenient for an unexpected overnight layover in Chicago, but very basic and outdated. Super helpful front desk who even supplied a toothbrush and toothpaste since my luggage was still in transit. The shuttle service late at night took FOREVER, had to call 3x and then got some lame excuse about having a "large party" that felt like a lie (and an unnecessary one); meanwhile, every other hotel had 2 shuttle services go by in the same amount of time.
Stayed 1 night in Apr 2024

8/10 Good

Daniel, Santiago

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
elevator out of order , website offers breakfast beginning 5:30 but is not available till 6:00
Stayed 1 night in Apr 2024

8/10 Good

Fabrizio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, just a bit crowded with people at breakfast with queues for food and lack of space but overall a good hotel and very convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Olivia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lose by airport. Good transportation
Stayed 1 night in Apr 2024