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"For what we paid and the location I had high hopes for this inn but my expectations fell flat horribly. From the check in with Fatima to the room cleanliness, all left much to be desired. Fatima was clearly not in the mood to be of any more assistance than she was. She was not welcoming in the least and clearly didn’t want to be bothered doing anything but inputting my i formation and getting me out of her face as quickly as possible. We get to our floor and it smelled of complete garbage. We then make it to our room, all dusty, bed was uncomfortable, refrigerator was not cold. They did send maintenance up I cannot recall his name but he was the best part of the experience at this inn. I am quite disappointed to have that kind of experience with any hotel/inn attached to the Hilton name. We won’t be back and will not suggest anyone else to utilize this location either. "

"Room was not cleaned for over 5 days despite requests. "

"Valet takes forever even if u call ahead "

"Bed was super comfy and location was great. "

"Everything was great, clean room, amazing staff, and walkable to many Chicago highlights."

"Nice rooms, great view"

"Was fairly nice I'd say the only thing or things I didn't like was the extra $45 parking but if you download the app spot hero you'll be able to find cheaper parking around you and for breakfast you had to pay an extra $31 but otherwise in that the room was excellent although at first the staff said I didn't pay for a City View room but I showed them my Expedia purchase and they gave me the City View room the pool and gym were awesome The View was awesome they should add a hot tub to the pool section otherwise than that I enjoyed!"

"in a great location, with beautiful rooms and views! shower situation is weird as the wall is blurred but shown to the whole room. if your bed is next to the shower side of the bathroom be prepared to be woken up with how bright it will be as the wall is blurred not a legit wall."

"I have travelled for most of my business career. As a result, I have had the opportunity to stay in numerous hotels across the US and internationally. Here are the pluses for The Riu Plaza Chicago: 1) Brand new. Spotlessly clean-very comfortable beds and new linens. Pillows soft and firm, just right balance. 2) Bathroom had a DOOR into it. Thank you for the privacy. 3) Shower was great. I enjoyed the enormous shower head. 4) Coffee maker was simple and easy to use. I liked the creamers instead of the powder variety. 5) Ample lighting throughout the entire room. 6) Your breakfast was top-notch. Great variety for everyone including foreign visitors. The dining room was very spacious. Negatives 1) I personally prefer carpeted hallways and rooms. It cuts down on noise. Something to think about going forward. 2) There is no shelving near or around the sick. One sick was sufficient. It consumed the space to lay shaving kits or whatever. Something to rethink. Perhaps something could be installed still. 3) The remote on the TV was really almost impossible to use. I gave up trying. Sometimes, simplicity helps. I had to return a widescreen TV for this very reason. Per the salesman who sold it to me understood exactly what I experienced at home. 4) Trays would have been helpful. I had to make several trips just to get my breakfast set. You can't carry coffee cups and a plate at the same time. This is just one example. That could be remedied easily."