Front of property – evening/night

Reviews of Casa Andina Standard Colca

3.5 out of 5
Casa Andina Standard Colca
Calle Huayna Capac S/n Chivay, 1, Chivay, Arequipa

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 128 reviews" "
Rating 8 - Good. 49 out of 128 reviews" "
Rating 6 - Okay. 18 out of 128 reviews" "
Rating 4 - Poor. 3 out of 128 reviews" "
Rating 2 - Terrible. 0 out of 128 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and helpful. Especially the front desk staff. The rooms were clean and cozy. We had a space heater and warm blankets for those cold nights high up in the mountains of Colca. It honestly was the best hotel breakfast ive had while i stayed in the Arequipa area.The breakfast had a big variety I would recommend it to anyone. I would definitely stay here again if i ever visit Colca and would recommend it to anyone. Gracias a todos desde los Estados Unidos Miguel V.
Stayed 2 nights in Mar 2024
Response from Ximena Barriga- Gerente de hotel on 8 Apr 2024
Thank you for your review, Miguel. We are delighted to hear that you had a pleasant stay at Casa Andina Standard Colca. We are glad you enjoyed the friendly staff, cozy rooms, and delicious breakfast. We look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cabins with all modern amenities.
Stayed 1 night in Nov 2023
Response from Ximena Barriga- Gerente de hotel on 7 Dec 2023
Thank you for your review, Peter! We are glad to hear that you found our cabins lovely with modern amenities. At Casa Andina Standard Colca, we strive to provide a comfortable and enjoyable stay for our guests. We appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great hotel with little chalets. It gets cold at night. Wi fi a bit difficult but great place.
Stayed 1 night in Oct 2023

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Everything absolutely great. Really nice hotel and friendly efficient staff. The only minor annoyance what that on checkin I asked that my credit card was charged in local currency or US$. No stupid dynamic conversion with 4% markup which seems to happen often in Peru. I was charged in GBP resulting in around £6 extra expense. Checkin staff assured me I had been charged in $. The receipt and card statement say otherwise.
Stayed 1 night in Sep 2023

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel en route to Colca Canyon
Overnight stay in Colca Valley - there are limited hotels here but this hotel was fine. We were a little tired after an early start so we decided to eat in rather than go into the town. Service was a little haphazard at the bar and the food distinctly average. Staff were pretty good and room was fine. Overall not a bad stay!
Stayed 1 night in Sep 2023

4/10 Poor

matthew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
no internet in room
Stayed 1 night in Sep 2023

8/10 Good

ERNESTO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito hotel, desayuno debe mejorar
El alojamiento mantiene su esencia pero es una lástima que el planetario ya no esté operativo. Por otro lado, el desayuno es muy mejorable, los huevos no saben a nada y del mismo modo el jamón o el queso. Deben ofrecer productos de mayor calidad y variedad, ya que comenzar bien el día no tiene precio.
Stayed 1 night in May 2023
Response from Ximena Barriga Gerente de hotel on 7 Jul 2023
Estimado ErnestoMuchas gracias por tomarte el tiempo de escribir acerca de tu experiencia con nosotros. Lamentamos sinceramente no haber podido cumplir con tus expectativas en esta oportunidad con respecto al desayuno. Ten la seguridad de que tus comentarios nos ayudan muchísimo a mejorar, estamos dándole más atención a los productos del desayuno.Esperamos que nos des una nueva oportunidad para servirte como te mereces.Saludos cordiales.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, worth a visit.
Great hotel with a few weird quirks. The rooms were comfortable and nice enough for one night and the staff was friendly, but easily confused. They couldn’t figure out what day I arrived in the country because I arrived late on the 17th but by the time I got through immigration it was after midnight the next day, so I wrote 17th as the day I arrived but my passport stamp said 18th and I don’t know why they needed the info but they were fixated on it, they even called by room at 10 pm to ask again, it got very annoying. The on-site parking is 3 spaces, the 3rd blocks the other 2, so I had to go move my car once to let others out, and you have to notify them every time you want to leave or return so they can open the gate. Not convenient at all but the property itself is pretty and good enough for a one night stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Beautiful cabin style rooms. Everything was perfect.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Amazing staff in all areas Rooms excellent & very well heated Two thumbs up
Stayed 1 night in Jun 2022
Response from Ximena Barriga Hotel Manager on 27 Jun 2022
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel Standard Colca. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards,

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chivay is a small town with limited services. Our Casa Andina Colca Hotel included not only breakfast (which is typical), but also included dinner. That was unusual- and great!
Stayed 1 night in Sep 2021
Response from Javier Tejeda on 10 Oct 2021
Hello, Henry: Thank you very much for the time you set aside to share your nice comments regarding your experience at our Casa Andina Standard Colca hotel. Your impressions are very important to us, and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We will be sharing your nice comments with our staff, it will be very rewarding for them to know about the great job they are doing. We sincerely hope to have you with us again at any of our properties soon. Sincerely, Javier Tejeda Muñoz Hotel Manager

8/10 Good

brooke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and convenient
Good service. Close to the main plaza. Rooms are a bit noisy. We could hear our neighbors talking and doors slamming.Our room was a bit drafty.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service Mediocre breakfast buffet
Stayed 1 night in Jan 2020
Response from Cecilia Q - Recepcionista Senior on 18 Feb 2020
Gracias por reconocer el trabajo del equipo en cuanto su atención. Sus comentarios nos ayudan para poder mejorar nuestra calidad de servicios. Esperamos contar con su visita pronto para poder atenderlos de una mejor manera y con un mejor desayuno.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location and all amenities there. Front desk staff not particularly helpful- had to pull teeth to find out about the observatory, which she should have explained voluntarily.
Stayed 1 night in Nov 2018
Response from Pier on 30 Nov 2018
Dear Guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our Hotel Casa Andina Standard Colca. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided by our team. I do apologize for the inconvenient you had woth the Planetarium, i will share your observation with my team. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Pier Paolo Spigno M. Hotel Manager

8/10 Good

Doreen

Liked: Cleanliness, staff & service
This is a good place to stay if you want to see Colca Canyon and the flight of the condors. Getting there is difficult because they are redoing the roads and cars cannot access the property easily.
Stayed 1 night in Jul 2018
Response from manager on 31 Aug 2018
Dear Dorren, Thank you very much for the time you set aside to share your nice comments regarding your experience at our hotel. Your impressions are very important for us and we are truly pleased to know that you were satisfied with our hotel. We hope you come back soon. Kind regards, Lucho Espejo M. Hotel Manager

6/10 Okay

Denise, CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel had problems
We would not stay here again. It was a nice looking hotel with casitas & a nice dining room & lobby & the service was great, but we had problems with the check in ( price confusion). & the room filled with a smoky smell each night when they had a fire in the lobby fireplace. At 6 am the radio was going in the kitchen & was noisy & you could hear everyone dragging their suitcase by & talking. The main thing was we had a broken toilet which kept running & the guy came twice, said there was nothing wrong with it, so we had to stand over it & jiggly the handle if we wanted it to stop each time we used it. The breakfast buffet was not good compared to the other hotels we’ve stayed in.
Stayed 2 nights in May 2018
Response from Pier Spigno on 19 May 2018
Dear Denise, Thank you very much for the time you set aside to share your comment regarding your experience at our Casa Andina Standard Colca. I am glad you found our facilities and the service provided by our team, great. However, i want to apologize for the inconvenients you had during your stay. I will share all your opportunity areas with all my team in other to improve them all. I am glad you had the opportunity to see the majestuosity that our Colca Valley has for all our visitors. Best regards, Pier P. Spigno Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Andina was very enjoyable, clean and quiet. I couldn’t figure out the heater but did stay warm. Would recommend.
Stayed 1 night in Apr 2018
Response from Pier Spigno on 15 Apr 2018
Dear Guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our Hotel Casa Andina Standard Colca. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided by our team. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Pier Paolo Spigno M. Hotel Manager

8/10 Good

Mishel, Arequipa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Expensive for the area but lovely and relaxing. Feels very safe and clean. No wifi in the rooms however which is a bit weird. In the lobby/reception area it's fine. Breakfast was nice but need to get their early as there was little in the hot section left.Staff were great. Had a bad expereince at the original hotel we had booked in Chivay and ended up walking out, so it was great to receive friendly, helpful service here!
Stayed 1 night in Mar 2018
Response from Pier on 23 Mar 2018
Dear Mishel, Thank you very much for the time you set aside to share such a nice comment regarding your experience at our Hotel Casa Andina Standard Colca. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Pier Paolo Spigno M. Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Staff was very friendly, hotel was clean, food was good, the only downside there was a leak in the bathroom from the roof, but overall I would definitely recommend and stay there again.
Response from Pier P. Spigno on 5 Jan 2018
Dear Guest, Thank you very much for the time you reserved to share your pleasant comment about your experience at our Casa Andina Standard Colca Hotel. Your impressions are very important to us and we are very happy to know that you were more than satisfied with our facilities and services. On the other hand, I appreciate your observation and I offer my sincere apologies for the inconvenience of the leak in the bathroom. Be fully sure that, together with our maintenance team, we have solved the aforementioned. We hope to have the joy of welcoming you again soon. It will be a pleasure for us to serve you again. Best regards, Pier Spigno Hotel manager

6/10 Okay

Edward

Liked: Cleanliness, staff & service, room comfort
Great staff, Being Renovated
Staff was very helpful. Some rooms were being renovated. Our room was clean but smaller than expected, yet functional. Internet (Wi-Fi) was down and not available any of the three days/two nights we were there. Location was up a dusty semi-paved road from town, wish we had booked more in the town.
Response from Pamela on 31 Mar 2017
Dear guest: Thank you very much for the time you set aside to share your comments regarding your experience at our hotel Casa Andina Classic Colca. Yours impressions are very important to us and we are truly pleased to know that you were satisfied with our facilities and service provided. We are sorry to hear about the inconvenience with our internet service. I would like to mention that due to our geographical location, our internet signal can be limited at times. Rest assured, this issue is being revised by our IT team. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Pamela Dance Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel with nice bungalow rooms
Definitely the top choice in Chivay. Friendly and accommodating staff and affordable priced.
Response from Pamela Dance on 6 Mar 2017
Dear guest, Thank you for sharing your review with us and many other travelers. We apologize for the trouble with the heating of the bathroom. Rest assured, we have already shared your comments with our maintenance department in order to take the corrective measures. We appreciate the opportunity you give us to improve, we will keep working in order to exceed our guest expectations. We sincerely hope you shall give us the chance to serve you once again at any of our hotels. Kind regards, Pamela Dancé Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tim, Boxford, MA

Liked: Property conditions & facilities
Disliked: Room comfort
Great... Except for the noisy neighbors
Location was very convenient. Dining was good. Our neighbors were talking nonstop and from time to time their voices would get loud enough that we could easily hear them. I notified the front desk and was assured they would do something. They did nothing. Aside from this incident, the stay was great.
Response from Pamela Dancé on 16 Sept 2016
Dear guest, Thank you very much for the time you set aside to share your sincere review about your last stay at Casa Andina Classic Colca. It is gratifying for us to know that our facilities and service provided were able to meet your expectations and that your overall experience in our hotel was satisfactory. We are sorry to hear about the inconvenience with the noise. Rest assured, we have already shared your comments with the department in charge to take the necessary measures. I hope to have the opportunity to welcome you back again in Casa Andina anytime soon. Best regards, Pamela Dancé General Manager

6/10 Okay

Martin, Vancouver B.C.

Liked: Cleanliness, staff & service
Disliked: Room comfort
Small hotel, the rooms very cold
inappropriate heating in the rooms with heat blankets in the beds but very uncomfortable, hot water takes for ever to run and dogs barking all night nearby.
Dear guest, Thank you for sharing your review with us and many other travelers. We apologize for not getting to meet your expectations on our hotel as well as for any inconvenience you may have presented during your stay. We appreciate the opportunity you give us to improve and we sincerely hope you shall give us the chance to serve you once again at any of our hotels. Kind regards, Pamela Dancé Hotel Manager

8/10 Good

Adrian, Israel

Liked: Cleanliness, staff & service
Our staying in Casa Andina Colca
It is a nice but simple hotel were its rooms are situated in little houses distribuited in a nice area with plants and trees so, the external view is very nice and appacible. For us is a 3 stars hotel but will be very important to improve the artefacts, calefaction and the arrangements of the bath room that it seems not god
Response from Pamela Dancé on 2 Aug 2016
Dear guest, Thank you very much for the time you set aside to share your comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you enjoyed our hotel. We appreciate the opportunity you give us to improve and we sincerely hope you shall give us the chance to serve you once again at any of our hotels. Kind regards, Pamela Dancé Hotel Manager

6/10 Okay

Arttu

Disliked: Staff & service, property conditions & facilities
Quality and service doesn't match price
The reception wasn't as helpful as one would expect from a hotel at this price level, eg when we asked for help in a restaurant booking no help was provided and in addition to this we needed to pay for the local phone cost. Also there is no wifi in the rooms and the internet is very bad in the lobby also. When the wifi didn't work we got a reply from the staff that they don't manage the connection and won't do anything. All that would have been needed to solve the problem was to reboot their wifi router. The bathroom smelled and had clearly mold.
Response from Pamela on 21 Jun 2016
Dear guest, Thank you for taking the time to share your experience at our Casa Andina Classic Colca. First of all, I would like to express to you my apologies for the inconveniences you experienced. I regret the inconvenience presented with the unpleasant smell in your bathroom. It is really important for us to guarantee a high quality service. We definitely took your comments into consideration and took immediate action to correct this matter that certainly affects our image as a hotel. On the other hand I want to apologize if we couldn’t cover your expectations regarding our Wi-Fi service. Please, be sure that we always seek to ensure our guest’s satisfaction and we will definitely be taken into consideration your feedback as it will help us to improve. Sincerely, Pamela Dancé Hotel Manager

8/10 Good

Ron, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in beautiful area
We had a very good stay in this hotel. The rooms are small bungalows in a large garden, at walking distance of the main square. Facilities are good. Rooms are clean. Internet very poor, even at reception. Breakfast excellent. We had live music during our dinner, with traditional dance. Staff very friendly and helpful. Awesome zip lining site nearby.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming hotel near Colca Canyon
This is a chain hotel in Peru, but it's very charming and quaint -- unlike some of their other hotels. The hotel is only a few blocks from the main plaza, so it's easy to get around. The staff is great and the fireplace in the lobby is very cozy. The rooms are nice and the beds have electric blankets! The bathroom is quite small though, and it gets very wet after a shower (the walls, mirrors, floors, etc.). You can also hear other guests through the walls. Other than those two things, we would definitely recommend this hotel.

8/10 Good

Francis, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Could improve
Nice hotel BUT very cold rooms. Stone floors. Wifi only in lobby area.

6/10 Okay

N, San Francisco

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing hotel
We stayed one night in this hotel. Nice location. Very peaceful and quiet. The room was however not upto the expected standards of three stars. The bedsheets had not been changed. The room heater was unable to maintain comfortable temperature- it was either too cold or too warm. The bathroom had no exhaust resulting in excessive steaming. The breakfast was barely adequate. For the price paid, this hotel did not deliver.

8/10 Good

Joel, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel in remote location, cozy room and good staff. Restaurant was so-so and expensive, would recommend eatin in town.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
probably one of the nicer places in town, but ...
Not bad, standard 3 star. Walkable to the center (but everything seems to be walkable to the center). Probably more expensive than others around. Staff was accommodating.

10/10 Excellent

Petra Jezkova, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful.
Very nice small houses/bungalows in a beautiful garden. Not far from the center of Chivay. Good attention, nicely decorated room, heated blankets ... I didn´t care much for the restaurant service and food.

10/10 Excellent

michael, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and clean hotel in the center
staff are very fraindly and helful the roon are big ang clean

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Chivay
Overall a great hotel. Casa Andina is a chain of hotels in Peru, and they offer great locations with outstanding class of service. Classic-Colca is located close to the center of town (about 4 blocks). The rooms are spacious, and they are very clean. The room also has a heater and they leave a bottle of hotel water under the comforter, a very nice surprise. The service is outstanding. I was feeling a bit sick from the altitude and the hotel sent over an oxygen tank to help me with the altitude sickness. The breakfast good and plentiful.

8/10 Good

Namaste, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK Hotel, beware of web Photoshop
As with many hotels throughout Peru (and in all fairness, some other parts of the world), I've learned the hard way to beware of what they advertise (i.e. location, rooms, hotel photos) vs. what you get.

8/10 Good

LREE

Liked: Cleanliness, staff & service, room comfort
Beautyful site
Perfect location, within walking distance to city center and market

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Great place to be. Good service, and great people. There is no place in the whole city that would have an acceptable surrounding neighborhood, so disregard that point.

10/10 Excellent

sima, israel q USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hospitality
Very nice hotel nice big rooms close to the plaza center Very helpfull stuff

10/10 Excellent

Rose, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Casa Andina
Very comfortable, a heater in the room and a hot water bottle were provided, plus the fire in the dining room and the music and folkdancing were most enjoyable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot
Hotel was very cute and in a quiet location,only problem was there was a group in next room to us that was pretty noisy and we could hear them very well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Roberto

Disliked: Staff & service, property conditions & facilities, room comfort
OK hotel in the middle of nowhere
Little cabins that are connected by uneven and small walkways. The restaurant serves pre packaged food with very little local flavor

8/10 Good

Alex F., Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected marvelous service
The moment we arrived to the train station we were greeted by Jorge who walked us to the Hotel and gave us the best explanation we could have about the options and surroundings. Hot tea and a local specialty welcoming dish with their great service made us feel we made the right Hotel selection. The higher rate is well paid for with their included excellent dinner and breakfast.

10/10 Excellent

Errol Z, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very professional hotel
This hotel has a great staff, a great restaurant, and we were pleased to receive musical entertainment in the evening.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
OK for one night stay
Overall is a nice hotel and to a good standard in an area of limited choice. Stayed there whilst visiting Colca Canyon. Rooms clean and comfortable and meals OK. Only criticism is that it is a chain hotel and feels like it. Staff not very friendly compared to independent hotels we stayed in, where they really make you feel they are glad to see you. I wanted to visit the on-site observatory so asked Reception what time it started. At due time went and sat in Reception. After 15 minutes of nothing happening I asked same Reception guy when Observatory session was starting. He said it had been cancelled as equipment broken. Surely he could have seen me waiting and thought to say something as I had only spoken to him an hour ago. Would still recommend the hotel, but if you have the choice stay in one of independent hotels out of town with nicer locations and possibly friendlier reception.