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Reviews of Novotel Christchurch Airport

4.5 out of 5
Novotel Christchurch Airport
30 Durey Road, Christchurch Airport, Christchurch, NZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 484 out of 618 reviews" "
Rating 8 - Good. 95 out of 618 reviews" "
Rating 6 - Okay. 29 out of 618 reviews" "
Rating 4 - Poor. 6 out of 618 reviews" "
Rating 2 - Terrible. 4 out of 618 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At 2 minutes walk from the Christchurch Airport entrance, this property is highly recommended. It is also very modern, clean, quiet, and secure.
Stayed 1 night in Apr 2024

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience to airport
Stayed 1 night in Apr 2024

8/10 Good

Donna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Perfect place to stay overnight after our flight arrived at midnight. Very efficient check in which got us to our room quickly. Unfortunately the bathroom sink drain was broken so we ended up with a sink full of water by the time left the next morning. And there was no hot water so we started our day with cold showers!
Stayed 1 night in Apr 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place to stay if you need to catch an early or reasonably early flight
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel with easy access to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Brooke

Travelled with partner
Liked: Amenities
Great location if your flying but even if you aren’t the complex itself is beautiful and the bar and restaurant on the 6th floor is amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an early morning flight and stayed the previous night. The staff were friendly and cheerful and it was so easy to walk across to the Terminal in the morning
Stayed 1 night in Apr 2024

10/10 Excellent

Jason, Napier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Hesperus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing free breakfast. Comfortable bed. Nice bathroom and shower.
Stayed 1 night in Apr 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent newer hotel right next to airport Great restaurant for all meals Friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with everything you need. The friendly staff are the icing on the cake! Love the restaurant and bar on the top floor, with the best view!!
Stayed 1 night in Apr 2024

6/10 Okay

Sanjeev

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Poor customer service.
Stayed 1 night in Mar 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A top hotel at Christchurch airport, convenient if you have an early departure
Stayed 1 night in Apr 2024

10/10 Excellent

Jo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room and a super comfortable bed. Very stylish. The staff couldnt have been nicer or more helpful and we ate at the restaurant and the meal was amazing. We will definately be back to stay again and would recommend it to anyone who is looking to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here! 5 star service, room quality, property location and restaurant staff are amazing to deal with. Would highly recommend for this visiting Christchurch or even wanting a stay-cay definitely coming a n here on return.
Stayed 1 night in Apr 2024

10/10 Excellent

Li Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2024

10/10 Excellent

Corrin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! So easy and comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

charles

Liked: Amenities, property conditions & facilities
Walk to CHC airport!!!
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There is a good bar eatery upstairs where you can watch planes taking off
Stayed 1 night in Apr 2024

10/10 Excellent

martin, Wavell Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Willis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice. I found the bathroom area a bit on the smallish side, but the view was incredible especially from the bar/cafe upstairs
Stayed 2 nights in Mar 2024

10/10 Excellent

Suzanne

Stayed 1 night in Mar 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car parking was paid for as well as our dinner guests parking. Nothing was a bother, very helpful with weighing the luggage pre flight.
Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were lovely.
Stayed 1 night in Mar 2024

10/10 Excellent

Dorothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the BEST motel experience i have ever had! The staff are super friendly and helpful. I had 3 suitcases, and a luggage trolley was delivered to my room in less than 3 minutes. My room was spotless and very cosy. Breakfast was AMAZING. 10/10 for me, and i will definitely be back😊 ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Mar 2024

10/10 Excellent

Leticia

Travelled with partner
Lovely friendly and extremely helpful team of people made everything so easy and welcoming ,
Stayed 1 night in Mar 2024

10/10 Excellent

Carolynn

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convent. Restaurant was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Nice bar upstairs. No noise
Stayed 1 night in Mar 2024

10/10 Excellent

Gray and Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samantha on 15 Mar 2024
Kia Ora Gray & Judy, Thank you for your great review of Novotel Christchurch Airport!I hope we can welcome you back for another stay soon. Kind Regards, Samantha WingFront Office Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located literally within the airport in an area that is easy to access. It is located directed across from where international arriving flights exit terminal.
Stayed 1 night in Mar 2024
Response from The Team at Novotel Christchurch Airport on 14 Mar 2024
Thank you for the feed back we are so glad you enjoyed your stay with us and we do hope to see you again.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel and very comfortable beds.
Stayed 1 night in Mar 2024
Response from The Team at Novotel Christchurch Airport on 14 Mar 2024
Thank you for the feed back we are so glad you enjoyed your stay with us and we do hope to see you again.

10/10 Excellent

Edna

All good
Stayed 1 night in Feb 2024
Response from The Team at Novotel Christchurch Airport on 14 Mar 2024
Thank you for the feed back we are so glad you enjoyed your stay with us and we do hope to see you again.

10/10 Excellent

Gina, Sydney

Stayed 1 night in Mar 2024

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Team at Novotel Christchurch Airport on 14 Mar 2024
Thank you for the feed back we are so glad you enjoyed your stay with us and we do hope to see you again.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in late but only took 2 minutes. Very quiet and very clean.
Stayed 1 night in Mar 2024
Response from The Team at Novotel Christchurch Airport on 4 Mar 2024
Thank you for the great feedback we do hope to see you again in the future.

10/10 Excellent

Glen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay that is really close to the terminal. Great rooms and comfy beds. I would stay there again.
Stayed 1 night in Mar 2024
Response from The Team at Novotel Christchurch Airport on 4 Mar 2024
Thank you for the great feedback we do hope to see you again in the future.

6/10 Okay

Cherry, Whangarei

Stayed 1 night in Mar 2024

10/10 Excellent

virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The young blonde concierge woman was fantastic. She’s a real asset to the hotel. Charming, friendly and efficient!!
Stayed 2 nights in Feb 2024
Response from Samantha on 2 Mar 2024
Kia Ora, Thank you for your lovely feedback. I'll be sure to pass your feedback onto Zoey and thank you once again for your great feedback. Kind Regards, Samantha WingFront Office Manager

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samantha on 2 Mar 2024
Kia Ora, Thank you for your great review of Novotel Christchurch Airport!Kind Regards, Samantha WingFront Office Manager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. 2 mins walk from the airport terminal. Clean and spacious rooms
Stayed 1 night in Feb 2024
Response from Samantha on 2 Mar 2024
Kia Ora, Thank you for your great review!It is great to hear that you enjoyed our convenient location and had a wonderful stay with us!Kind Regards, Samantha WingFront Office Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel right at the airport - very convenient for early morning flights. Nice modern hotel. Just what you expect from a Novotel. Staff were really helpful.
Stayed 1 night in Jan 2024
Response from Samantha on 20 Feb 2024
Kia Ora Jennifer, Thank you for taking the time to provide us with your feedback. It is great to hear that you enjoyed your stay with us and our convenient location. Kind Regards, Samantha WingFront Office Manager

10/10 Excellent

Sonata

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just 2 min walk from the airport. Very modern, clean. It offered excellent breakfast.
Stayed 1 night in Feb 2024
Response from Samantha on 20 Feb 2024
Kia Ora Sonata, Thank you for your feedback. I am glad to hear that you enjoyed your stay with us and our restaurant. Kind Regards, Samantha WingFront Office Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samantha on 16 Feb 2024
Kia Ora Patricia, Thank you for your feedback!Kia Ora Mike, I apologise for missing your message to us yesterday. I hope you have enjoyed your stay and we look forward to seeing you again. Kind Regards, Samantha WingFront Office Manager

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to be near the airport so this airport worked out well. 5 min walk into the terminal. Food was great. A little slow but good quality food. Will stay here again on our return journey.
Stayed 1 night in Feb 2024
Response from Samantha on 16 Feb 2024
Kia Ora Amber, Thank you for taking the time to provide us with feedback from your stay. I am glad to hear you enjoyed both our convenient location and restaurant during your stay with us. Kia Ora Mike, I apologise for missing your message to us yesterday. I hope you have enjoyed your stay and we look forward to seeing you again. Kind Regards, Samantha WingFront Office Manager

10/10 Excellent

Sara

Quiet and very clean
Stayed 1 night in Feb 2024
Response from Samantha on 16 Feb 2024
Kia Ora Sara, Thank you for taking the time to provide us with your feedback. I am glad to hear that you enjoyed your stay with us. Kia Ora Mike, I apologise for missing your message to us yesterday. I hope you have enjoyed your stay and we look forward to seeing you again. Kind Regards, Samantha WingFront Office Manager

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Samantha on 16 Feb 2024
Kia Ora Sean, Thank you for taking the time to provide us with your feedback.Kia Ora Mike, I apologise for missing your message to us yesterday. I hope you have enjoyed your stay and we look forward to seeing you again. Kind Regards, Samantha WingFront Office Manager

10/10 Excellent

Warwick

Stayed 1 night in Feb 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel never disappoints. The staff are lovely, helpful and professional.
Stayed 2 nights in Feb 2024
Response from Samantha Wing, Front Office Manager on 11 Feb 2024
Kia Ora Jerome, Thank you for your feedback!It is always great to hear such comments about our friendly staff and I will be sure to pass them along. Kind Regards, Samantha Wing

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jan 2024
Response from Samantha Wing, Front Office Manager on 11 Feb 2024
Kia Ora Craig, Thank you for your feedback!It is always great to receive such comments about our lovely staff. Kind Regards, Samantha Wing