Tanah Rata Hotel Guide - Church of Our Lady of Mount Carmel hotels in Tanah Rata, Malaysia.

"The hotel was in a great location for the town, many restaurants and close to the main road, and there was free parking. However, that was as good as it gets. We arrived late in the evening and were shown to a room that had hairs all over the bathroom, dirt on the floor, sticky surfaces and bugs in the windows. We asked to be moved, which the staff were very gracious and helpful about, but this took an hour to sort out and even the new room had hairs in the bath tub, a stained selection of chairs, towels/sheets with holes in that smelled weird, and mould all over the shower blind. We would have complained again but it was already very late and we were tired. The hotel was very odd and empty, we did not bother with the breakfast we did not want to spend a moment longer than necessary there."

"This is a brand new property with an official opening on the 1st May 26 operated by the Ascot Group. General staff are most helpful and ready to attend to your queries however limited. Our first assigned room on the 13th Floor overlooking the golf course was perfect except for the smell coming from the bathroom. A request for a change of room was done expeditiously and the rest of the stay was pleasant. "

"Our family of three only stayed for one night, but we would have been comfortable on a longer stay. Wendy and Jason were superb communicators and were very helpful with a later checkout when we made the request a day ahead. The apartment is well-furnished, including flip-flops for use in the bathrooms. Check-in, as well as everything else, was clearly explained and the process was a breeze. We would highly recommend this apartment for its comfort, cleanliness, convenience and great hosts."

"Clean room, the bed was a little strange with plastic feeling underneath, loud traffic noise impacted my sleep but they did provide earplugs, all front security staff were really nice and helpful, there’s a staff at the bar had some attitude when I asked some water"

"Excellent location walking distance to all amenities, very friendly service, ample free parking, highly recommend"

"Breakfast was average, room and location was good, but there are a lot of people shooting fireworks and revving motorcycles at night. "

"The rooms were average, but several maintenance issues were noticeable. There were broken tiles and a damaged health faucet in the bathroom. The room also lacked convenient features such as a USB charging port or an international power socket. Additionally, the water fountain and the surrounding area in the backyard were poorly maintained. Overall, it did not feel like good value for money. "

"Nice hotel, very strategically located. The restaurant has variety food to cater for all. Word of caution for the Biryani served at adjacent joint. The egg they give you is really bad."

"The staff were very friendly and welcoming, especially the young man at reception during check-in and the breakfast restaurant manager. However, the overall experience was average. The room for two was quite small and rather dark, although it was clean and nicely maintained. The bathroom is in the typical Malaysian style, so after showering the whole floor becomes wet. A floor squeegee would really help. The towels had visible stains, which was disappointing. In the restaurant, many of the chair covers were stained. Breakfast options were limited for a European guest – mostly toast and beans. I tried some of the local dishes, but they felt too heavy for breakfast. On a positive note, the samosas and spring rolls were very good. Overall, it was an okay stay, but there is room for improvement. "