Church of SS Erasmus and Pancras

I love that hotel and I travel almost every year from U.S. with my family. Everything is amazing except people working at reception never smile and are not very welcoming to the guests. I have been traveled around the world and had never experienced cold welcome like this. My personal opinion is that they need to have some extra training how to be more hospitable or just change the receptionists!!

This was a beautiful apartment in a great location. The apartment itself was very clean and comfortable. My only concerns were that the AC in one of the bedrooms was not working, and the room became quite hot. When I contacted the hotel, I was told they were already aware of the issue. I was a little disappointed that they didn’t let me know in advance or leave a fan in the room, especially since they knew the AC wasn’t working. Also, only two rolls of toilet paper were provided for a family of four, which wasn’t enough for our stay, and we had to purchase more ourselves. Aside from these issues, we really enjoyed the apartment. It was beautiful, very clean, and in an excellent location.