Sao Paulo Hotel Guide - Ciccillo Matarazzo Pavilion hotels in Sao Paulo, Brazil.

"Great location, lots of attractions within walking distance "

"Everything is fine "

"The room was clean, staff were very friendly and helpful. The hotel location is great, with a shopping mall couple of blocks away. I could walk to the Ibirapuera park."

"I was happy with a strong Wi fi signal, Close location from a Cognias airport, Helpful & professional staff( front desk, luggage boy), ability to communicate in English "

"The room was spotless and the staff was courteous. Fell in love with all the room and the hotel amenities details."

"It is well located but the rooms are very dated now and the bed covers also could be better. The staff were friendly enough. "

"Comfortable"

"I rarely write negative reviews, but our experience at this hotel was deeply disappointing. We booked two business rooms for six days each. Unfortunately, the stay was marked by a series of serious issues. Three of our guests suffered food poisoning after eating at the hotel. Two blazers were damaged by the hotel’s laundry service. Upon arrival, despite checking in after 3 pm and being visibly exhausted from travel, our rooms were not ready. The most alarming incident occurred when we were given a room key 813 and, upon opening the door, found another guest already inside. This was an extremely embarrassing and unacceptable mistake that raises serious concerns about guest safety and privacy. When we raised these issues with staff, the response was dismissive and rude. The situation escalated into a very uncomfortable scene in which all our guests were asked to leave the hotel in an unprofessional manner. Overall, this was a very poor experience, especially for what is presented as a business-standard hotel. We expected professionalism, safety, and basic hospitality. Unfortunately, we received none of those."

"Excellent hotel"