Cilycwm Hotel Guide - Pet Friendly Hotels in Cilycwm, Llandovery

"Started off really well. One of the people from The Crown (which is part of the same group and does amazing food? spotted us walking through town and came and helped us get in the front door. Went downhill from there. The room smelt of cigarettes when we arrive and there were burns in the carpet. The bathroom was filthy. There was a layer of dirt all over the floor, to the point that I thought maybe it was the cover of the floor to start with, until I realised the white bits of floor behind the bath were still white, so it was definitely dirt. Loose bits all over it as well. Bath hadn’t been cleaned and there was dirt in the overflow waste hole on the sink. Bedding and towels were very clean luckily. Tried calling but no answer. Spoke to someone in the morning and they said the manager would contact me but they haven’t. Could’ve really lovely if they sort out the cleaning"

"The hotel is in a perfect location for exploring Devil's Bridge and the surrounding area. We visited the Elan Valley dams and reservoirs, the Silver Mountain and Aberystwyth. The Hotel looks stunning from the outside and inside. A lot of care has gone into every detail of the hotel. Our room was on the top floor. It was very cool and quirky, just a little bit musty smelling. (We couldn't open the windows without a load of bugs flying in so had to keep them closed unfortunately.) The bathroom looked cool but there was nowhere to put anything! Our arrival wasn't the best. We had travelled a fair distance and arrived at 7, when staff were busy with dinner. We rang the bell a few times, we were ignored by staff rushing around with dinner and drinks orders. I asked someone at the bar for help, who said they would ask someone to come and see to us. We kept waiting and eventually I managed to stop someone who just gave us the key card and told us our room was on the top floor. But then, the complete opposite service occurred on our second and third nights when one particular member of staff was really kind, friendly and helpful when we were looking to get a table for dinner. I forgot to get her name but she was amazing and really made our stay. "

"Clean room, warm room, welcoming host, easy access to restaurant if needed, cheap good food. Perfect location no faults at all"