Courtyard

Reviews of The Summit Hotel

4 out of 5
The Summit Hotel
5345 Medpace Way, Cincinnati, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1001 reviews" "
Rating 8 - Good. 149 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location is in close proximity to Universities & shopping.
Stayed 1 night in Apr 2024
Response from Matt on 2 May 2024
Sheila,Thank you for the positive feedback and glad to see you enjoyed your stay.

10/10 Excellent

Jevan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with lots of activities for everyone.
Stayed 3 nights in Apr 2024
Response from The Summit Hotel on 29 Apr 2024
Hello Jevan,Thank you for taking the time to provide us with your feedback during your stay with us. We are elated to hear that you enjoyed your stay, we will be looking forward to hosting you when your travels bring you back to the Cincy area.

4/10 Poor

Olufunsho

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
For several hours on my check-in date, there was no running water - toilet were messed up for several hours until early this morning. Also, a staff opened my door before 9am saying she made a mistake while my check-out time was 11am. I was pissed and I reported it at the front-desk that a staff came into my room unauthrized while I was yet to check out.
Stayed 1 night in Apr 2024
Response from The Summit Hotel on 29 Apr 2024
Hello,Thank you for taking the time to provide us with your feedback on your most recent stay. We appreciate your patience with us during this most surprising event. We are always striving to make all stays home away from home, this is not a common occurrence that we foresee happening in the future. We are currently working closely with our local waterworks company to find solutions if a city water main breaks in the future.Also, I do apologize about the intrusion before departure time. This will be shared with our leadership team to make sure this does not occur in the future.We are looking forward to making your next stay the Four Diamond experience we are known for.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful modern swanky :-) Lovely hotel and area
Stayed 2 nights in Apr 2024
Response from Matt on 28 Apr 2024
Melissa, Thank you for the 5 star review. Look forward to seeing you in the future.

2/10 Terrible

Bryant

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The staff did not honor a courtesy 12 30 check out. The plumbing stopped working the entire 2nd day stay. Missed my business meeting due to poor property condition. This is unacceptable!!!
Stayed 1 night in Apr 2024
Response from The Summit Hotel on 29 Apr 2024
Hello Bryant,Thank you for taking the time to provide us with your feedback on your most recent stay. We appreciate your patience with us during this most surprising event. We are always striving to make all stays home away from home, this is not a common occurrence that we foresee happening in the future. We are currently working closely with our local waterworks company to find solutions if a city water main breaks in the future.Also, we do try our best to accommodate late checkouts can occupancy allows. Unfortunately, we are not always able to accommodate courtesy 12:30PM late checkouts when our normal checkout time is 11AM. We are looking forward to making your next stay the Four Diamond experience we are known for.

10/10 Excellent

PAULA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt on 23 Apr 2024
Paula, Thank you for taking the time to give your positive feedback.

6/10 Okay

Trish

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
One staff member was not helpful. He was just odd. Said his computer could not check me in and asked me To give my credit card info on a piece of paper. I said no. He just stared at me. Girl at desk next to him got me checked in right away with no problem. She was nice. No idea if that was a scam attempt? Property itself didn’t seem very inviting. Very sterile, industrial, cold. Room was clean. Bed comfortable. But don’t think we will be back / not our vibe. No cozy gathering spaces to chat etc.
Stayed 1 night in Apr 2024
Response from The Summit Hotel on 29 Apr 2024
Hello Trish,Thank you for reaching out and providing your feedback. During your stay we did have a Credit Card machine outage during that time. We did have to provide some of our guests with a physical form to provide authorization to process their cards once the system returned. I can understand your concern, I am glad to hear our team was still able to get you taken care of upon arrival. Also, sad to hear that our choice of decor and atmosphere is not quite the space you had in mind.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Matt on 22 Apr 2024
Melissa,Thank you for the great rating. Look forward to seeing you again in the near future.

10/10 Excellent

George R.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was terrible no room in parking garage, unless you wanted to pay valet to park. Only issue in an otherwise excellent venue!
Stayed 1 night in Apr 2024
Response from Matt on 19 Apr 2024
George,I am very sorry to hear about your parking experience. If you are in the area again, we do have some designated parking in front of the hotel below in the gravel lot. Otherwise I am glad to hear your stay with us was a pleasant one.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place! Great staff and service! Right off the highway!
Stayed 1 night in Apr 2024
Response from Matt on 15 Apr 2024
Deborah,Thank you for the great feedback. So glad to hear you enjoy our property and look forward to seeing you again

10/10 Excellent

sabrina f, Albany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt on 28 Apr 2024
Sabrina, Thank you for the great review. Glad you enjoyed your stay.

10/10 Excellent

John

Stayed 3 nights in Mar 2024
Response from Matt on 26 Mar 2024
John,Thank you for the 5 star score. Glad to hear you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel! Super clean and comfortable.
Stayed 1 night in Mar 2024
Response from Matt on 17 Mar 2024
Jaclyn,Thank you for your feedback. Glad to see the hotel was to your liking, and look forward to seeing you in the near future.

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great job! Friendly staff. Conveniently located. Very clean and peaceful. Parking garage sucks. Shower head could be better. All in all great stay!
Stayed 1 night in Mar 2024
Response from Matt on 5 Mar 2024
Brian,Thank you very much for your feedback. Looks like all and all your stay was good. Sorry to hear about the garage and shower situation. I hope that next time your in the area you will choose The Summit Hotel as your hotel of choice.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful staff and good food.
Stayed 2 nights in Feb 2024
Response from Matt on 4 Mar 2024
Melanie,Thank you for the positive feedback and hope to see you again in the future.

10/10 Excellent

Max

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect!
Stayed 1 night in Feb 2024
Response from Matt on 4 Mar 2024
Max,Thank you for your feedback. Glad your stay was to you liking.

10/10 Excellent

Jubeen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Matt on 29 Jan 2024
Jubeen,Thank you for taking the time to give us your feedback, and glad to see your stay with us was to your satisfaction. look forward to seeing you in the near future.

10/10 Excellent

Sharon

Stayed 2 nights in Jan 2024
Response from Matt on 27 Feb 2024
Sharon,Thank you for the positive feedback and glad that you enjoyed your stay.

8/10 Good

CARA

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property if you are travelling with dogs. Convenient to have the little kitchen
Stayed 1 night in Jan 2024
Response from Matt on 16 Jan 2024
Cara, I appreciate you taking the time to give us your feedback. I hope that the next time you are in the area, that you will consider staying with us again.

10/10 Excellent

Lucrecia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern!
Stayed 2 nights in Dec 2023
Response from Matt on 7 Jan 2024
Lucrecia,Thank you for your feedback and glad to hear your stay was a good experience, Look forward to having you as our guest in the near future.

10/10 Excellent

Jessica

Stayed 2 nights in Dec 2023
Response from Matt on 29 Jan 2024
Jessica,I am so happy to see your stay with us was a great stay. thank you for the great feedback. When your in the area again I hope that you choose us as your hotel of choice.

10/10 Excellent

Jonathan

Stayed 2 nights in Dec 2023
Response from Matt on 25 Dec 2023
Jonathan, Thank you for the great feedback and glad to see you enjoyed your stay. Hope to see you again ijn the future

10/10 Excellent

Angela

Liked: Cleanliness
Disliked: Staff & service
Response from Matt on 27 Feb 2024
Angela, Thank you for taking the time to give us some feedback. Glad to see your stay was a pleasant one and hope when you are in the area again you will choose The Summit Hotel for your choice.

10/10 Excellent

Mikayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Matt on 19 Dec 2023
Mikayla,Thank you so much for your feedback. Glad to see your stay was to your satisfaction. Look forward to seeing you in the near future

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Matt on 18 Dec 2023
Cynthia,Glad to see your stay with us was to your liking. Thank you for the feedback. Look forward to seeing you again in the near future

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from matt on 18 Dec 2023
Matthew,Thank you for your feed back. Glad to see your stay was to your satisfaction. If you are in the area again in the near future I hope that your choose The Summit Hotel as your destination

8/10 Good

Fredrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and always ready to assist. The parking garage is within the hotel and there’s an entrance directly into the hotel from the parking garage so you never have to deal with weather. The hotel is decorated very elegantly but in a modern and somewhat minimalist way. I LOVED the room and the two complimentary water bottles and hand sanitizer provided. This was my second time staying here. I see myself staying here every time I visit Cincinnati.
Stayed 2 nights in Dec 2023
Response from Matt on 11 Dec 2023
Fredrick, I am happy to hear that your overall stay with us was to your satisfaction. look forward to seeing you in the near future

10/10 Excellent

Kennen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Matt on 11 Dec 2023
Kennen, Thank you very much for taking the time to give us your feedback. If your in the area again I hope that we will be your hotel of choice.

10/10 Excellent

sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Matt on 8 Dec 2023
Sydney,Thank you for the feedback. Look forward to seeing you again in the near future.

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Matt on 2 Jan 2024
Nicole,Thank you very much for the good feedback and looks like you enjoyed your stay. Look forward to hosting you again in the near future.

10/10 Excellent

Wenyan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Matt on 5 Dec 2023
Dear Darious,Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Darious

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall great experience and we will definitely return again.
Stayed 1 night in Nov 2023
Response from Matt on 2 Dec 2023
Darious,I am happy to hear that your overall experience met your or exceeded your expectations. Thank you for giving us your feedback and look forward to having you as our guest in the future.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern, clean hotel.
Stayed 2 nights in Nov 2023
Response from Matt on 24 Nov 2023
Thank you for your feedback. So glad to see you were pleased with our accommodations and cleanliness. Hope to see you again when your travels bring you back to Cincinnati.

2/10 Terrible

Matthew

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not pet friendly at all!
Hotel is listed as “pet friendly” on here. This hotel is only Dog friendly, which it should say Dogs only not pet friendly. I brought my parrot “which I have done in all my reservations that stated pet friendly” and they checked us in with the bird in his carrier which is just a large cage so they could easily see him. We went to our room got comfortable and my daughter went down to the lobby to get a snack where someone from the hotel approached her and told her we couldn’t stay there with my parrot. Mind you this was 6pm and 5 hours from my home. I called to the front desk when she told me this and after arguing with them they finally let us stay. Very bad experience, I mean, like what the heck did they want us to do in that situation, it would have been a nightmare trying to have to try and find another hotel at that point. So rude and so wrong of they not to state on the site it’s dogs only.
Stayed 2 nights in Nov 2023
Response from The Summit Hotel on 19 Nov 2023
Hello Matthew,Thank you for taking the time to provide your feedback regarding your stay with us. I do apologize that there seemed to be a bit of a miscommunication regarding our pet policy. On The Summit Hotel website, we do state that we are a dog friendly hotel only. On third party websites such as this one (Expedia) we do not have the option to customize that information. Moving forward we will work with our team to make sure that they are having these conversations before the guest is settled into their room to prevent any inconvenience.Once again, we do apologize for the miscommunication. Please reach out directly if you have any additional questions or concerns that we can assist you with.Kind regards,

6/10 Okay

James

Stayed 1 night in Nov 2023
Response from Matt on 20 Nov 2023
Looks like your stay was to your satisfaction and we thank you for taking the time to give us some feedback. Hope to see you in the future when your travels bring you this way so that we may have you feel like your stay was a 10/10.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here while in Cincinnati! Wonderful staff!
Stayed 2 nights in Nov 2023
Response from Matt on 13 Nov 2023
Thank you for your feedback, and glad to hear your stay with us was to you liking. Look forward to seeing you in the future

2/10 Terrible

Danielle

Stayed 1 night in Nov 2023
Response from Matt on 8 Dec 2023
Danielle, I am so sorry to hear that your stay did not meet your expectations. Would like to hear more of why we did not meet those expectations. Look forward to hearing from you and hope if you are in the area again you will consider staying with us so that we may exceed in downfalls we might have had.

6/10 Okay

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
"Free" Parking isn't Free for Most Guests
Nice modern hotel with well appointed, well decorated rooms. There was almost no noise at night, very quiet, serene, relaxing atmosphere Front desk staff was friendly/helpful enough. Unfortunately, parking was a joke. They advertise free parking but only have a limited amount of spots. 75ish free parking spaces for 300+ guest rooms means the free parking area fills up QUICK on weekends. Once the spots are filled you can either park down the hill and across the street in a gravel lot or you can pay for valet. There is a perfectly good second level in the parking garage that they could allocate 1/2 of for free parking but they shut that whole upper level off for Valet so that they can earn an extra $20+tips per night. Very, very shady business. All 4 pillows on the bed were very large and poofy. If thick pillows hurt your neck, be sure to bring thinner pillows from home. Not sure why they don't put a thick pillow and thin pillow on each side like most hotels??
Stayed 2 nights in Nov 2023
Response from The Summit Hotel on 18 Nov 2023
Hello Clint,Thank you for taking the to provide your review regarding your most recent stay. We are glad that you enjoyed our quiet atmosphere and well decorated rooms. We are saddened to hear that our parking options did not suite your needs. We do have (2) options for parking attached to the building to provide an equal amount of space for guests that want to self-park and guests that would like to take advantage of our Valet Parking amenity. We do hope when your travels bring you back to Cincy that we can make your next stay 10/10.Kind regards,

6/10 Okay

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel overall is very nice. What they don’t know you ha they charge you 100 dollars upon check in. The staff if nice what little bit I talked to them but the lobby is kinda a party after the weddings let out they need to have quite hours
Stayed 2 nights in Nov 2023
Response from The Summit Hotel on 18 Nov 2023
Hello Hannah,Thank you for taking the time to provide your feedback regarding your most recent stay with us. We are glad that you enjoyed the hotel overall. I do apologize that our staff upon check in did not mention that we hold 50 per night for incidentals at the time of arrival. We do hope that when your travels bring you back to Cincinnati that we are able to make your next stay 10/10. Kind regards,

10/10 Excellent

tianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent propwrty
Stayed 1 night in Nov 2023
Response from Matt on 7 Nov 2023
Glad to see you enjoyed your stay. Look forward to seeing you when your travels bring you back to the Cincinnati area.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Matt on 7 Nov 2023
Thank you for taking the time to give us your feedback, and glad to see your overall stay was a pleasant one.

10/10 Excellent

Rita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean. Also they keep you hydrated.
Stayed 6 nights in Oct 2023
Response from The Summit Hotel on 2 Nov 2023
Dear Rita, Thank you for your kind review - We appreciate your feedback & hope to see you again soon! Regards, The Summit Hotel

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023
Response from The Summit Hotel on 3 Nov 2023
Hello, Thank you for staying with us. We appreciate your kind review - We hope to see you again soon! Regards, The Summit Hotel

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Summit Hotel on 3 Nov 2023
Dear Jaclyn, Thank you for staying with us. We appreciate your feedback - We hope to see you again soon! Regards, The Summit Hotel

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The Summit Hotel on 2 Nov 2023
Dear David, Thank you for your kind review - We appreciate your feedback & hope to see you again soon! Regards, The Summit Hotel

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Oct 2023
Response from The Summit Hotel on 2 Nov 2023
Dear Alaa, Thank you for your kind review - We appreciate your feedback & hope to see you again soon! Regards, The Summit Hotel

10/10 Excellent

Terry S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
I’ve stayed in multiple hotels in the Cincinnati area and this one is by far the best. The eatery across the street was amazing the service smazing cleanliness amazing…
Stayed 2 nights in Oct 2023
Response from The Summit Hotel on 1 Nov 2023
Dear Terry S,Many sincere thanks for your kind review. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon!Kind regards, The Summit Hotel

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we stayed at in Cincinnati so far
Stayed 3 nights in Oct 2023
Response from The Summit Hotel on 1 Nov 2023
Dear Scott,Many sincere thanks for your kind review. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon!Kind regards, The Summit Hotel

10/10 Excellent

MIchele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend at UC
This hotel is gorgeous and the staff is amazing!!!!
Stayed 2 nights in Oct 2023
Response from The Summit Hotel on 24 Oct 2023
Dear Michele,Many sincere thanks for your kind review. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon! Kind regards, The Summit Hotel

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Summit Hotel on 24 Oct 2023
Hello, Thank you for staying with us. We appreciate your feedback - We hope to see you again soon! Regards, The Summit Hotel