Exterior
Check availability

Reviews of Tru by Hilton Mason Kings Island

2.5 out of 5
Tru by Hilton Mason Kings Island
2720 Waterpark Drive, Mason, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 336 out of 564 reviews" "
Rating 8 - Good. 125 out of 564 reviews" "
Rating 6 - Okay. 53 out of 564 reviews" "
Rating 4 - Poor. 32 out of 564 reviews" "
Rating 2 - Terrible. 18 out of 564 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aliya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious staff
Stayed 1 night in May 2024

6/10 Okay

Amarachi

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
The were random times when we would smell sewage. The shower didn’t look like it was cleaned before we got there. My dress accidentally was dragged about one to two feet across the floor in the room and my dress was COVERED in dust. The floor certainly wasn’t cleaned anytime recently.
Stayed 2 nights in Apr 2024

8/10 Good

Dawn

Travelled with partner
Great stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near everything
Stayed 2 nights in Apr 2024

10/10 Excellent

jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hope to stay again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicholas

Stayed 1 night in Apr 2024

10/10 Excellent

toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kala

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The pillows could use updating, they were pretty small and flat. The towels were very rough. Breakfast was good.
Stayed 4 nights in Apr 2024

8/10 Good

tiffany

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty bedding. No water pressure. The chair was put together backwards, so when you sit down, you slide out the front of it instead of backwards. The hallway carpet was dirty and looked as if it had not been vacuumed in a long time.
Stayed 1 night in Apr 2024

10/10 Excellent

Tyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Johnathan

Travelled with family and small children
Disliked: Cleanliness, staff & service
At 1st looks fine, but 1. Towels wete so ruff they almost cut the skin ( had a 9 y/o girl). My wife said dont clean you glasses on them. Front desk dont not answe the phone when called 3 times. Walked down and nobody anywhere. Oatmeal was cold, eggs were tastless, ( need boiler eggs). Had to ask for refills on milk, oj and everything beagles. We will try another hilton in the area next month.
Stayed 2 nights in Mar 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast options was nice, nice comfortable lobby, beds were comfortable. Overall good stay easy check in and out
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options, very clean and the pool was nice!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ana, Perrysburg

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for a swim meet.
Stayed 3 nights in Mar 2024

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Easy check in.
Stayed 1 night in Mar 2024

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

lia

Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are always very friendly and immediately helpful with any questions. The property is clean throughout. The rooms and common areas - especially the breakfast set up! We will stay again!
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and cleanliness

10/10 Excellent

Marti

Stayed 2 nights in Dec 2023

8/10 Good

Lexi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the friendly staff.
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
low cost, and close proximity to kings island.
Stayed 1 night in Dec 2023

8/10 Good

james, lebanon

Stayed 4 nights in Dec 2023

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Christina

Stayed 1 night in Dec 2023

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
I didn't like paying $100 pet fee for one night stay in a room with waterproff vinyl flooring. Also, the room was very small and hard to fit my pet's bed in on the floor. I'll do my best to avoid "pet friendly" Hilton in the future.
Stayed 1 night in Dec 2023

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Patty

Travelled with partner
Heater in room either kept room too hot or it got really cold through the night
Stayed 1 night in Dec 2023

10/10 Excellent

Kyle

Travelled with family
All good. It’s our go to hotel when we drive 3 hours to go to kings island. It’s 3-4 times a year
Stayed 2 nights in Nov 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Zugeily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, rooms with plenty of towels, organized and clean!
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Travelled with family, Travelled with pets
Liked: Amenities
Clean
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful, hotel was clean and up to date. They were very accommodating and helpful allowing my grandson's soccer team to gather for the evening and eat together in the lobby area that included tv's and a pool table. We all had a blast.
Stayed 1 night in Oct 2023

10/10 Excellent

Brittny, TOLEDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tru hotels are usually our first choice and this one in Mason treated us just the same as everywhere else! Always kind, always clean, and right across from Kings Island.
Stayed 1 night in Oct 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023

6/10 Okay

Brett

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved the hotel. The walls were a little thin, could hear a lot throughout the night. What really concerned me was the door did not lock. After talking with MULTIPLE other guests, many other people at the hotel had a problem with their door not locking when you shut the door. What kind of hotel has issues with locking the door? It’s a pretty big problem for me. The hotel was very clean and breakfast was great, it’s a shame I would never stay here again because of the locks.

10/10 Excellent

Esperanza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Right across from Texas road house. Room was clean and great Breakfast buffet.
Stayed 1 night in Oct 2023

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Done!!
I was in town for a weekend of rollercoaster riding with my son. The hotel and room were great for a weekend trip like this. Everyone was wonderful and the room was clean and well-appointed. The only "negatives" that I ran into were the lack of water pressure in the shower and the broken ice machines on the 2nd and 3rd floors, forcing me to enter the fray of the breakfast area to get ice. The hydration station right next to the ice machine in the lobby did soften that blow significantly. All in all, a wonderful place to stay, highly recommend!!
Stayed 2 nights in Oct 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is VERY CLEAN and most of the staff is friendly and helpful. The hotel is very, very close to King’s Island, in that you can see the Eiffel Tower and several rides easily from the hotel. Because of the building’s “budget” construction, it’s rather noisy. The rooms are not carpeted, which would have helped dampen noise. If you are booking this hotel for romantic encounters, please note that other patrons will be able to easily hear you. The restrooms are clean, roomy, and stocked with dispensers of good products for soap. There are a lot of breakfast choices, but you will be in line to make pancakes. There is only one coffee choice and they only had Coffee Mate, no Half&Half. If they had Half&Half, I would have given a 5 star rating. This hotel seems to cater to a lot of families with kids (and, apparently, people in the process of making them). It’s a good, clean hotel. Please bear in mind that, when you bring lots of kids, it is your responsibility to control them. I never let mine be so disruptive.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Also a great place to stay, and just down the road from Kings Island!
Stayed 1 night in Oct 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Robert

Stayed 1 night in Sep 2023