Carpentersville Hotel Guide - Cinemark West Dundee hotels in Carpentersville, United States of America.

"There was a problem with the door and they had to switch rooms and gave us a much smaller one and i reserved a 2bed, they gave us a 1bed room. Not to mention the room was too hot (heat wouldn'twork, couldn'tturn it off), it wad also dirty and smelled bad. I know it was a "cheap" hotel but could do better on these easy fix complaints. I would not stay there again! "

"Yes"

"Very nice room with comfy bed! Easy access to the highways, but very quiet in spite of that. Only drawback - depending on wind direction airliners may fly over in their landing or take-off pattern. It can be very loud!"

"It was a great property, very peaceful, and secluded… The staff was very nice and accommodating. The restaurant are fabulous food… And the bartender was amazing. Would definitely recommend staying here."

"Close to highway. Easy in and out."

"Hot tub was not working properly "

"Staff said breakfast not included. Bedding had stains. Carpet needed to be vacuumed better. Hairs in the tub. Vent in restroom ceiling was dirty. Definitely needed a better cleaning. We've stayed at Hiltons before so this was below the standards of other Hilton hotels. "

"Nothing much around as restaurants. There are Japanese store near by but that’s about it. Hotel stuff were amazing and very friendly yet Hotel itself seems very outdated in HolidayInn standards. Just staying overnight is okay. "

"I would rate this hotel as good to excellent if not for one employee. I stayed two nights and all the staff including front desk, restaurant and housekeeping were customer friendly and efficient with one exception. I returned back to the main entrance of the hotel on the second night after a long day of attending a burial and memorial service. I made the mistake of asking the person standing at the concierge desk to clarify the direction of the room elevators. He responded demanding to know my room # that I had not committed to memory. His hostility made me feel more like somewhere attempting to cross enemy lines than a paying guest of the hotel that employs him. Overall Chicago is one of the friendliest big cities, Hilton needs to lose this guy fast."