Cisla Holidays

Spatious, modern and elegant with an excellent location.

The staff was incredibly friendly and welcoming. Since we were celebrating a special occasion, they upgraded our room and left a beautiful presentation of desserts in our room with the nicest card I have ever received from a hotel. They made us feel so special. The room was exceptional and the service was truly outstanding. It was our last day in Spain so we only had one night here, which was so memorable that I wish we could have stayed longer. The hotel is gorgeous, the bar and library are stunning. The bartender was also very personable and delightful to talk to. I can’t say enough good things about this property, and I hope to come back to Madrid so we can stay here again for longer. Thanks to all the staff that took such good care of us, it was probably the best experience we have ever had at a hotel.

I didn’t like that the bathroom didn’t have a door , only the separate toilet . Not very nice when you are staying with a friend no privacy . Also supposedly the roof terrace closes at 11 pm , the times it was closed when we tried to access and it it was stil 10pm , our room was very dark . Didn’t eat at the hotel . Only ordered room service - club sandwich once it was ok not great . Staff were friendly .

Friendly staff, beautiful hotel

Very clean room, well kept property, friendly staff, great breakfast with a lot of tasty choices, very central location, walkable to almost all places we want to go. Only issue is the room key access. Frequently failed and need reprogramming. Otherwise, it is perfect.