Santa Marta Hotel Guide - Ciudad Perdida hotels in Santa Marta, Colombia.

"Beautiful resort right on the beach in Santa Marta. Very close to the airport but a ways from the city proper. Rooms was great. Restaurant was fabulous. Getting transport from airport was a bit messy but getting to the airport was simple and easy. "

"So you're going to Santa Marta and want to stay in a nice hotel? Or like me, you only stay with Hiltons. Simply said, go to the Garden Inn. Its nothing like the ones in the US, way better, cleaner, way better service than the Hilton Santa Marta and the area is super safe ans walkable with amazing food and activity options near you. The Hilton Santa Marta beach is disgusting, not ptivate and out of control in every way, safety vendors absolutely gross beach too. You'll get an amazing view and a nice adult pool with a nice bar and views. Thats is all!! You want an ATM drive 30 minutes. You want to pay with dollars, nope! I've been here twice and will never come back. Zero management anywhere! Over worked agents ans often unsupervised. Nobody available to talk to if needed. I kidd you not on Sundays the entire big *ss hotel has zemo managers and young overworked supervisor too timid and not trained well for manageement requirement, the poor girl tries hard but left alone in a jungle with tools to lead. You're trying to check in? Good luck wait 30 minutes. You want to check out you're in a line for 1 hour. 2 agents in the front desk and about 7 or 8 in the back office hanging out...nonmanagement available to take action. Elevator waiting gets super annoying. Food is just decent nothing special. Management thing that good service = trying to be efficient and nothing else....I Swear I was blown away about the Garden inn quality of service attentivemanagement everywhere...wow! "

"For the price, this place is disappointing. Frequent power outages for hours and hours which means you cannot use a fan, charge phones or even checkout. I had to wait 40 minutes to check out due to a power outage. The fan in the room is old and peeling, the drain in the bathroom broken and the door didn't lock properly in the bathroom either. I also found it odd that no water is provided- the expectation is that you buy little bottles of water constantly. It would be far better to have a pitcher in each room each day. Some rooms have stellar views, others just so so. Ask for a room high up, bring your own water and don't expect too much- even though it's quite expensive. "

"It was a nice place. Secluded. But needed air conditioning. And a refrigerator. Staff was very very nice. "

"Fantástico "

"The hotel and the rooms are very beautiful, and it’s a great place for a relaxing “beach and pool” vacation. We stayed in a villa with a private pool, which was very nice. The cleanliness was reasonable, but we had to ask several times before the room was properly cleaned. The food is average. The breakfast is quite basic and the prices are high. The same applies to most food products in the area. If you plan to cook during your stay, it’s recommended to bring groceries from the city in advance."

"The room was as advertised and very clean. The staff were friendly and helpful. The food was also good. "

"Room was clean, the place was private and not too many people. The food was diverse and quality. Good place for couples. There are a few opportunities for repairs and upkeep of the grounds, that would make the place feel more luxurious. "

"Room was okay, but there was a lot of room for improvement on site. The hot tub only had cold water in it, there are bikes on site but no information on if they can be used (and staff not very helpful). The bar is often empty so you can’t order a drink, they have no details of the ‘happy hour’ and the place is overrun with people with day passes on the weekend "