Reception

Reviews of Tru by Hilton Clarksville, TN

2.5 out of 5
Tru by Hilton Clarksville, TN
3030 Mr C Drive, Clarksville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 431 out of 655 reviews" "
Rating 8 - Good. 142 out of 655 reviews" "
Rating 6 - Okay. 46 out of 655 reviews" "
Rating 4 - Poor. 24 out of 655 reviews" "
Rating 2 - Terrible. 12 out of 655 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast selection not comparable to Tru in Pigeon Forge. I was disappointed.
Stayed 1 night in May 2024
Response from BHarat Patel on 13 May 2024
DEar Charlie: Thank you for you stay at TRU, I am sorry for the experience wirth food, we have the brand standard for the breakfast menu, so surprised to see that breakfast was better for you at one TRU, We will check into that and will pass on to the brand support for that and get what they hav. 'Thanks again and we hope to see you again soon.

2/10 Terrible

Bryan

Disliked: Cleanliness
I couldn’t check in
Stayed 1 night in May 2024
Response from Bharat Patel on 6 May 2024
Dear Bryan: I am sorry to here that you could not check in. I am sure there a reason for that and we will find that out. Check in and check out is the main function we have and if there was an issue we will find out, if some technical defect happen for a time, we are sorry for the inconvenience.

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.!
Stayed 1 night in Apr 2024
Response from Bharat Patel on 29 Apr 2024
Dear Greg: Thank you for your stay at Tru by Hilton, Clarksville, TN. WE appreciate you taking time to review the property and we are very happy to see everything was good. We are here to provide a great accomodation to our guests and seeing you happy we assume we have met the expectation, thank you again and we hope to see you again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Bharat Patel on 23 Apr 2024
Dear Christina: Thank you for your stay at TRU by Hilton, Clarksville. Thank you for giving us a review on Expedia. We appreciate that it took time to share your thoughts. We are happy that you had a good experience with us. It is our pleasure to serve our guests. Will take your review as a positive reinforcement to maintain the standard of service and to provide the best accommodation to our guest. Thank you again and we hope to see you soon.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Clean room and great location. Close to shopping and plenty of restaurant options.
Stayed 3 nights in Apr 2024
Response from Brad Patel on 22 Apr 2024
Dear Paula: Thank you for your stay at TRU by Hilton, Clarksville, TN. We are very happy to see that you had a good experience. We are also happy to see that you like the location, it is always a pleasure to see a good review from our guest. We will take this as a positive reinforcement will continue to work hard to provide the service you deserve. We hope to see you again soon.

6/10 Okay

Adam

Stayed 1 night in Apr 2024
Response from BHarat Patel on 13 May 2024
Dear Adadm: Thank you for your stay. We appreciate your survey and it seem like we have some to improve. Thank you very much for sharing your thoughts and we will work hard to make it worthwhile on your next visit. Thank you again and hope to see you soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024
Response from Bharat Patel on 16 Apr 2024
Dear James: Thank you for your stay at TRU by Hilton, Clarksville, TN. We appreciate you taking time to review the property and happy to see that you had great experience. We will take this as a positive reinforcement to maintain the service. Thank you again and hope to see you again soon.

2/10 Terrible

Malika, Memphis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with a clogged sink in our room, went to the front desk and was told someone would be up shortly to resolve. No on ever showed, went back down to the front desk, they handed us a bottle of draino and said here you go.
Stayed 1 night in Apr 2024
Response from Susan on 15 Apr 2024
I received a call from Expedia today and refunded your room charges. I apologize for this and retraining is being scheduled.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
So far, so good! Hopefully the rest of the stay is nice as well…
Stayed 1 night in Apr 2024
Response from Bharat Patel on 22 Apr 2024
Dear Adam: Thank you for your stay at Tru by Hilton. We appreciate you taking time to review the property and it seems like things has gone well. Even though this is your initial spot but I hope he had had a great stay. It is our pleasure to serve you and provide the service you deserve. We appreciate your support and we hope to see you again soon.

4/10 Poor

Donald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you like living in a closet, it is perfect. For 1 person that does not spend time in the room, it is fine.
Stayed 2 nights in Mar 2024
Response from Bharat Patel on 16 Apr 2024
Dear Donald: Thank you for your stay at TRU by Hilton, Clarksville. I am sorry to see that you diod not like the size of the rooms. Even though the size is little small we have maximized the pace with all the technology and all the amenity that a guest will need. However we understand this is not for everyone. Thank you again and we hope to see you again and hope you give second chance

8/10 Good

Patricia

Stayed 3 nights in Jan 2024
Response from Bharat Patel on 30 Mar 2024
Dear Patricia: Thank you for your stay. Thank you for giving us your time to review the property, you gave us 4/5, which is great, but we are striving for 5/5 at all the time, we will try to figure it out and will fix the issue to get your experience better on the next time you visit Clarksville.

10/10 Excellent

Joseph

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk girls were the friendliest, gave my dogs a treat. Nicest breakfast buffet I ever seen, plus whole hotel very clean.
Stayed 1 night in Mar 2024
Response from Bharat Patel on 15 Mar 2024
Dear Joseph: Thank you for staying with us. We appreciate you taking time to tell us about your experience at our hotel. We are glad to meet your expectations. Thank you very much for your support and we hope to see you again soon.

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Room was modern with no frills.
Stayed 1 night in Mar 2024
Response from Bharat Patel on 15 Mar 2024
Dear Raymond: Thank you for your stay. Thank you for taking time to review the property. We are glad to see that he had a great experience with us. We are looking forward to see you again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Bharat Patel on 12 Mar 2024
Dear Christina: Thank you for staying with us at tru by Hilton, Clarkesville, Tennessee. We are very grateful for you to take a time and share your thoughts. We are happy that he has a great experience. We are here to provide a great accommodation to our guests and will continue to do so. Thank you again and hope to see you again in the future.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean rooms.
Stayed 2 nights in Mar 2024
Response from Bharat Patel on 4 Mar 2024
Dear Kimberly: We thank you very much for your stay at our hotel, we also appreciate you for taking time to review the property. We are very happy to see that we have met your expectation and happy to see that you had a good experience. We will continue to maintain the level of the service and accommodation be provided over Guest. Thank you very much and we will hope to see you soon again

10/10 Excellent

Keyandrew

Stayed 2 nights in Mar 2024
Response from Bharat Patel on 30 Mar 2024
Dear Keyandrew: Thank you for your recent stay with the TRU by Hilton, Clarksville, TN. We appreciate your business and appreciate you taking time to review our hotel. We are happy to see that you had great experience and we are happy to provide this experience to all our guests. Thank you again and we hope to see you again soon.

10/10 Excellent

Destini

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in
Stayed 1 night in Mar 2024
Response from Bharat Patel on 4 Mar 2024
Dear Destini: Thank you for your stay, thank you for the review. We are very happy to see that you had a good experience at our hotel. We are here to provide the great accommodation to our guest and will continue to work very hard to maintain that. Again thank you very much and we hope to see you again soon in the future.

10/10 Excellent

Bradley J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the European fill of the hotel
Stayed 1 night in Feb 2024
Response from Bharat Patel on 23 Feb 2024
Dear Bradley: thank you for the stay at TRU Clarksville. We appreciate your review. The hotel was designed for the guest like you in mind and we are glad that you enjoyed that. thank you again we hope to see you again.

10/10 Excellent

Samantha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can hear everything in the hallway.
Stayed 2 nights in Feb 2024
Response from Bharat Patel on 23 Feb 2024
Samantha: Thank you for your review. I am sorry to hear that the hotel was noisy, we understand that and will try to make sure that people in hotel stay quite after some times. Thank you for the stay and thank you for the review.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and the staff was friendly. The room was nice and we especially enjoyed the automatic opening and closing of the window shades - no more manual effort! The shower was a walk-in so that was nice. The room was nice and comfortable so we recommend Tru by Hilton.
Stayed 1 night in Feb 2024
Response from Bharat Patel on 11 Feb 2024
Dear Anthony: Thank you for your stay. We appreciate you taking time to let us know about your thought and it is great to see that you had a great stay at TRU. Again we appreciate you very much and we hope to see you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We was way ahead of schedule and the Manager let us check in early
Stayed 1 night in Feb 2024
Response from Bharat Patel on 6 Feb 2024
Dear Thomas: Thank you for your stay at TRU by Hilton, Clarksville, TN. We appreciate you taking time to review the hotel. I am very happy to see that we have met your expectation and your stay experience was great. We will work hard to maintain that. Thank you again and we hope to see you again soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As we indicated above, dining (continent breakfast), convenience, and easy parking. We have good experiences.
Stayed 1 night in Jan 2024
Response from Bharat Patel on 4 Feb 2024
Dear Karen: Thank you for your stay at TRU by Hilton, Clarksville. I am very happy that you had a great stay and we appreciate you taking time to let us know about your thoughts. Thank you again and hope to see you again soon.

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and welcoming
Front desk was excellent. The room was comfortable and clean. Pet friendly hotel as well!!
Stayed 1 night in Feb 2024
Response from Bharat Patel on 4 Feb 2024
Dear Ivette: Thank you for your stay at the TRU by Hilton, Clarksville, TN. We are very happy to se that you had the great experience and we will continue to work very hard to maintain the same level of the service and accommodation to our guests. Thank you again and we hope to see you again soon.

6/10 Okay

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Near to restaurants
Stayed 2 nights in Feb 2024
Response from Bharat Patel on 4 Feb 2024
DEar Monica: Thank you for your stay. I see that we did not meet your expecation but we will continue to work hard to make sure that all our guests have great experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great staff who was very friendly and helpful
Stayed 1 night in Jan 2024
Response from Bharat Patel on 1 Feb 2024
Dear Guest: Thank you for your stay and thank you for taking time to review the hotel. We are happy to see that you had great stay and we hope to see you again soon,

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bharat Patel on 11 Feb 2024
Dear Lynn: Thank you for your stay. We appreciate you taking time to let us know about your thought and it is great to see that you had a great stay at TRU. Again we appreciate you very much and we hope to see you again soon.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was quiet and the pool warm.
Stayed 1 night in Jan 2024
Response from BHarat Patel on 30 Jan 2024
Dear Sandra: Thank you for your recent stay. We appreciate you taking time to review the hotel. It is always good to see that we have met the expectation of our guest. I am glad that you had great experience and we hope to see you again soon.

8/10 Good

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
My stay was pretty good. I would stay again when visiting.
Stayed 2 nights in Jan 2024
Response from Bharat patel on 29 Jan 2024
Dear Chiquita: Thank you for your stay and thank you for taking time to let us know your thought. We are happy to see that you had a great stay and thank you for comment. We hope to see you again soon.

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bharat Patel on 28 Jan 2024
Dear Fred: Thank you for your stay and thank you for sharing thoughts with us. It is always our pleasure to serve you and we are happy to see that you had great experince with our hotel. Thank you again and we hope to see you again soon.

8/10 Good

GREGORY, GLEN ELLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bharat Patel on 28 Jan 2024
Dear Gregory: Thank you for your stay at TRU by Hilton, Clarksville, TN. Thank you for your review. While it is great to see that you gave us 4/5. We strive for perfect 5/5. We will continue to provide great accommodation and great service to our guest make sure they are 100% happy with their stay. Thank you again and we hope to see you again soon.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bharat Patel on 24 Jan 2024
Dear James: Thank you for your stay. Thank you for taking time to review the hotel. We are very happy to see that you have very positive experience. We are here to provide the best accommodation to all of her guests and we will take your response as a positive reinforcements to continue to maintain the level of service. Thank you again and we hope to see you soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bharat Patel on 21 Jan 2024
Dear Steven: Thank you for your stay at TRU by Hilton, Clarksville, TN. We appreciate you took time to review our property, we are also very happy to see that you had great experience and thank you for sharing thet with us. Thank you again and we hope to see you again soon.

4/10 Poor

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Great location & good hot breakfast. Had an issue w/toilet 3 days in a row even after maintenance went to get a part. Bedding/towels seemed clean but had stains.
Stayed 3 nights in Jan 2024
Response from Bharat Patel on 16 Jan 2024
Dear Ashley: Thank you for your stay at TRU by Hilton. I am sorry that you had a very poor experience at our hotel. We will try to get the bottom of that and fix the problem so that no other guest has that issue. Thank you for letting us know about the issue. We certainly hope to see you again. Thank you again

10/10 Excellent

megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very clean and comfortable
Stayed 3 nights in Jan 2024
Response from Bharat Patel on 15 Jan 2024
Dear Megan: Thank you for your stay at TRU by Hilton, Clarksville, TN. Thank you for taking time to review your experience and we are happy to see that you had a great experience. We will take your comment as a positive reinforcement and will continue to provide the great accomodation at our hotel. Thank you again and we hope to see you again soon.

10/10 Excellent

Jill

Liked: Staff & service, property conditions & facilities
Nice breakfast, very clean
Stayed 1 night in Jan 2024
Response from Bharat Patel on 15 Jan 2024
Dear Jill: Thank you for your stay at TRU by Hilton, Clarksville, TN. Thank you for taking time to review your experience and we are happy to see that you had a great experience. We will take your comment as a positive reinforcement and will continue to provide the great accomodation at our hotel. Thank you again and we hope to see you again soon.

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff!!
Response from Bharat Patel on 9 Jan 2024
Dear Pamela: Thank you for your stay with us at TRU by Hilton, Clarksville, TN. We are very pleased to see that you had great stay. We appreciate you taking time to do the review. We are very thankful to our guests and we will try our best to continue to provide the great accommodation to our guests. thank you again and we hope to see you again soon.

10/10 Excellent

Diamond

Stayed 4 nights in Dec 2023
Response from Bharat Patel on 9 Jan 2024
Dear Diamond: Thank you for your stay with us at TRU by Hilton, Clarksville, TN. We are very pleased to see that you had great stay. We appreciate you taking time to do the review. We are very thankful to our guests and we will try our best to continue to provide the great accommodation to our guests. thank you again and we hope to see you again soon.

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great breakfast, gym, coffee, front counter service. even got to talk college football and drink my morning coffee with the man.
Stayed 1 night in Jan 2024
Response from Bharat Patel on 9 Jan 2024
Dear Corey: Thank you for your stay and thank you for the review. It is our pleasure to serve you and we are happy that you had a great experience. Thank you for taking time to review the property and we hope to see you again soon.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bharat Patel on 9 Jan 2024
Dear Nathaniel: Thank you for your stay with us at TRU by Hilton, Clarksville, TN. We are very pleased to see that you had great stay. We appreciate you taking time to do the review. We are very thankful to our guests and we will try our best to continue to provide the great accommodation to our guests. thank you again and we hope to see you again soon.

10/10 Excellent

Chad

Stayed 1 night in Jan 2024
Response from Bharat Patel on 9 Jan 2024
Dear Chad: Thank you for your stay with us at TRU by Hilton, Clarksville, TN. We are very pleased to see that you had great stay. We appreciate you taking time to do the review. We are very thankful to our guests and we will try our best to continue to provide the great accommodation to our guests. thank you again and we hope to see you again soon.

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bharat Patel on 5 Jan 2024
Dear Sylvia: Thank you for the review, happy to see that you had great experience and we will continue to work hard to provide that. We hope to see you again soon.

8/10 Good

Melissa

Liked: Staff & service, room comfort
Tru one night stay
The bed was good, but the floors were very dirty. My dog dripped water on the floor after drinking and when wiped with a towel it was muddy water. Otherwise we were happy with our room.
Stayed 1 night in Dec 2023
Response from Bharat Patel on 5 Jan 2024
Dear Melissa: Thank you for your stay and thank you for taking time to review the property. I have received the message very clearly and I have placed all the necessary tools to make sure no one experience that our floors has dirt on them. thank you for sharing with me and we hope to see you again soon.

10/10 Excellent

Emmily

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. The hotel is located very close to several restaurants and stores making the stay much more convenient. The daily breakfast provided many options to help start the day along with coffee. The mini fridge in the room was helpful to keep some water and drinks cool. The drive to Nashville is only 45mins-an hour out! 10/10 recommend this hotel if you’re visiting family near Clarksville!
Stayed 10 nights in Dec 2023
Response from Bharat Patel on 29 Dec 2023
Dear Emmily: Thnk you for your stay and thank you for the review. it is always pleasure to serve your guest but definitely appreciate you taking time to review us. thank you for your support and we will continue to work hard to maintain the level of the service so hope you will have same great level of service. thank you and we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk attendant was incredibly helpful and friendly. We checked in at approximately 5pm and it was quick and easy.
Stayed 1 night in Dec 2023
Response from BHarat Patel on 26 Dec 2023
Dear Guest: Thank you for your stay and thank you for the review. It is always great to see that we have met your expectations. Thank you again and hope to see you again soon.

10/10 Excellent

Timothy, Fond du Lac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bharat Patel on 24 Dec 2023
Dear Timothy: Thank you for your stay with us at TRU by Hilton, Clarksville. Thank you for taking time to review the hotel, we are happy to see that you had great experience! Thank you again and we hope to see you again soon. Thank you and you have a Merry Christmas!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and contemporary hotel. Appreciated not having carpet in the room so you can know that the floors are clean! Good breakfast. Location close to the interstate and right beside the mall and easily accessible to restaurants.
Stayed 1 night in Dec 2023
Response from Bharat Patel on 24 Dec 2023
Dear Jason: Thank you for your stay with us at TRU by Hilton, Clarksville. Thank you for taking time to review the hotel, we are happy to see that you had great experience! Thank you again and we hope to see you again soon. Thank you and you have a Merry Christmas!

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bharat Patel on 24 Dec 2023
Dear Rick: Thank you for your stay with us at TRU by Hilton, Clarksville. Thank you for taking time to review the hotel, we are happy to see that you had good experience! Thank you again and we hope to see you again soon. Thank you and you have a Merry Christmas!

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was an excellent stay. The property was very clean and check in was easy. The breakfast was well done and the lobby made everything feel very cozy. My only complaint is they gave us one bath towel (who gives one bath towel in a guest room) and we waited awhile for them to bring more. We were told they were all being dried and they had none to give us. My sister and I had to share a towel. I just don’t understand why you wouldn’t make sure a room is well stocked or pull stock from a clean room.
Stayed 1 night in Dec 2023
Response from Bharat Patel on 22 Dec 2023
Dear Lindsey: Thank you for your stay and thank you for the review. We are happy to see what you have to say, I am sorry for the towel situation and we will make sure that this does not happen to any of our guest. Thank you again we hope to see you again soon.

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I wish there were more parking spaces available but the room was amazing! The bed was super comfortable and I loved the shower. I’ll have to bring my soap again on the next visit because I don’t think my body can handle the lemon and sugar scrub but it had a pleasant scent. Definitely will book a room once monthly or every other month!
Stayed 1 night in Dec 2023
Response from Bharat Patel on 17 Dec 2023
Dear Melissa: Thank you for the staty at TRU by Hilton, Clarksville, TN. thank you for the survey. We are very happy to hear that you had a great experince and we will continue to work hard to maintain that.

10/10 Excellent

melvin d, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bharat Patel on 12 Dec 2023
Dear Melvin: Thank you for the stay at TRU by Hilton, Clarksville, Tn. Thank you for the review. We are happy to see that you had a great stay. We will continue to work hard to maintain the level of the service we provide to our guests. Thank you very much and we hope to see you again soon.