BBQ/picnic Area

Reviews of Residence Inn by Marriott Cleveland Beachwood

3 out of 5
Residence Inn by Marriott Cleveland Beachwood
3628 Park East Dr, Beachwood, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 325 out of 602 reviews" "
Rating 8 - Good. 180 out of 602 reviews" "
Rating 6 - Okay. 47 out of 602 reviews" "
Rating 4 - Poor. 28 out of 602 reviews" "
Rating 2 - Terrible. 22 out of 602 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Liad

Stayed 7 nights in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

Emani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Apr 2024
Response from Bekki Salamon - Maslar on 9 May 2024
Emani, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

2/10 Terrible

Dominique

Stayed 1 night in Apr 2024
Response from Bekki Salamon - Maslar on 16 Apr 2024
Dominique, Thank you for your feedback about your recent stay with us but I have to ask what exactly was so bad that it warranted a score of 1 out of 5. We look to these reviews as feedback, and we can only fix and change what things are brought to our attention. Had we known something was not right we would have loved the opportunity to fix it while you were still in house to make your stay more comfortable with us. I truly hope you give us another chance in the future.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up here after my VRBO reservation turned out to be a scam listing and nothing was available for a family of 5. Although it was far smaller and had fewer beds and bathrooms than we were planning on, it turned out okay. I would definitely stay here again when we can book two rooms to have enough space for everyone. Staff was helpful and breakfast was delicious.
Stayed 4 nights in Apr 2024
Response from Bekki Salamon - Maslar on 16 Apr 2024
Tina, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nuestra estancia fue muy placentera. Estuvimos en total 18 días, tuvimos todo lo necesario. Altamente recomendable para largas estanciss
Stayed 4 nights in Apr 2024
Response from Bekki Salamon - Maslar on 7 Apr 2024
Jorge, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

4/10 Poor

Randy

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was not a similar set up to what was described online. Quality wad only average for the price. Breakfast was not good or convenient.
Stayed 1 night in Apr 2024
Response from Bekki Salamon - Maslar on 7 Apr 2024
Randy, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms and good breakfast. The decor is a bit dated, and internet access was a challenge.
Stayed 1 night in Mar 2024
Response from Bekki Salamon - Maslar on 7 Apr 2024
Peter, Thank you so much for your feedback about your recent stay with us. While we know we are due for a renovation and were supposed to get it in 2020 the pandemic had other plans for not just our hotel but many others as well. We are trying our best to keep up with all the maintenance as much as we can while we try and get back on track with the renovation. I thank you for the information you have provided us as we will use this as a training opportunity. I truly do hope we get to host you again on your next visit to the area.

8/10 Good

Janiaja

Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel was nice but I feel as if it was poorly clean and I saw a bug that had me freaking out for about a hour or two near the bathroom but I didn’t see any more after that .
Stayed 1 night in Apr 2024
Response from Bekki Salamon - Maslar on 7 Apr 2024
Janiaja,Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities in the room where very appropriate. The room size was great. Excellent for long stays.
Stayed 13 nights in Mar 2024
Response from Bekki Salamon - Maslar on 7 Apr 2024
Jorge, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Shakir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Mar 2024
Response from Bekki Salamon - Maslar on 1 Apr 2024
Shakir, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were Highly impressed with this property and staff A for cleanliness and professionalism also,the breakfast was wonderful
Stayed 1 night in Mar 2024
Response from Bekki Salamon - Maslar on 1 Apr 2024
William, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Mar 2024
Response from Bekki Salamon - Maslar on 1 Apr 2024
Alessandra, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

8/10 Good

De'Vryon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was attentive. Room was smaller than I expected for a suite compared to other locations
Stayed 2 nights in Mar 2024
Response from Bekki Salamon - Maslar on 1 Apr 2024
De'vryon,Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Ally

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the finest staff i have come across It snowed at night and my car was frosted in the morning. I asked devon(i think that was his name) a gentlemen who worked there if he had a scrapper. He replied yes and got one. Instead of givong it to me he cleaned and scraped the frost of my car himself. Simcerely thankful for an amazing stay! Will surely come back
Stayed 1 night in Mar 2024
Response from Bekki Salamon - Maslar on 1 Apr 2024
Ally, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. Our staff are all true assets to the team for sure, thank you for letting us know about how well they treated you. I truly hope we can host you again on your next travels to the area.

4/10 Poor

Janice

Disliked: Cleanliness, property conditions & facilities, room comfort
Ugh
The fridge and microwave was dirty and there was a dirty towel on back of bathroom door
Stayed 3 nights in Feb 2024
Response from Bekki Salamon - Maslar on 5 Mar 2024
Janice, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I am truly sorry you did not feel the room was clean. Did you happen to say anything when you checked in. Had we known we would have tried to make it right while you were here. I truly hope we can host you again on your next visit to the area.

10/10 Excellent

Ayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great location convenience, property was very clean
Stayed 1 night in Feb 2024
Response from Bekki Salamon - Maslar on 27 Feb 2024
Ayla, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its great place
My boyfriend and i needed a little get a way. I choose to stay here. Im glad i did. It was great.
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
JodieI am so happy you enjoyed your stay with us. Everyone needs alittle getaway and we are glad you chose our hotel. Hope to see you again.

6/10 Okay

Natalie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Bekki Salamon - Maslar on 26 Feb 2024
Natalie, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Ronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propwrty was the cleanest hotel ive ever stayed in.
Stayed 1 night in Feb 2024
Response from Bekki Salamon - Maslar on 23 Feb 2024
Ronica, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Bekki Salamon - Maslar on 20 Feb 2024
Vernon,Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Bari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! We arrived over 2 hours before check in and planned on sitting in the lobby but the nice man at the front desk checked us in early!! Thank you 🙏. That was amazing… excellent customer service.
Stayed 1 night in Feb 2024
Response from Bekki Salamon - Maslar on 20 Feb 2024
Bari,Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall it was a good stay but bathrooms could have been a little cleaner
Stayed 1 night in Feb 2024
Response from Bekki Salamon - Maslar on 20 Feb 2024
Anonymous, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

6/10 Okay

Brandie

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Hope this helps to get better.
Front desk guy was great! Asked for one thing and was denied due to several others asking (which has NOTHING to do with me or the money I paid to stay there.). Blood stain on the mattress (absolutely disgusting), hair on bed pad and in the shower. The only good thing was the room layout.
Stayed 1 night in Feb 2024
Response from Bekki Salamon - Maslar on 20 Feb 2024
Brandie, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay was great
Stayed 2 nights in Feb 2024
Response from Bekki Salamon - Maslar on 20 Feb 2024
Jasmine,Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Kuwanakia

Stayed 1 night in Feb 2024
Response from Bekki Salamon - Maslar on 20 Feb 2024
Kuwanakia, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Bekki Salamon - Maslar on 14 Feb 2024
Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

4/10 Poor

Glenna

Stayed 2 nights in Feb 2024
Response from Bekki Salamon - Maslar on 1 Apr 2024
Glenna, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast 😋
Stayed 1 night in Feb 2024
Response from Bekki Salamon-Maslar on 12 Feb 2024
KennethThank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

8/10 Good

Jack

Stayed 1 night in Feb 2024
Response from Bekki Salamon-Maslar on 12 Feb 2024
JackThank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

WKL

Liked: Cleanliness, staff & service, property conditions & facilities
We highly recommend
Stayed 5 nights in Jan 2024
Response from Bekki Salamon - Maslar on 5 Feb 2024
WKL, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Jahmel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Relaxing
Excellent stay
Stayed 3 nights in Feb 2024
Response from Bekki Salamon - Maslar on 5 Feb 2024
Jahmel, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

4/10 Poor

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bekki Salamon on 5 Feb 2024
Robert, Thank you for your feedback about your recent stay with us. While this is not the best review, we want to thank you and ask for your input on what you think we can do better? If we don't know what any of the issues were, we are not able to improve upon it for next time. Nonetheless, I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

10/10 Excellent

Rhonda L

Stayed 2 nights in Jan 2024
Response from Bekki Salamon - Maslar on 5 Feb 2024
Rhonda, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bekki Salamon - Maslar on 2 Feb 2024
John, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. Made my trip easy and comfortable.
Stayed 3 nights in Jan 2024
Response from Bekki Salamon - Maslar on 31 Jan 2024
Judith, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

4/10 Poor

cindy

Travelled with partner
Disliked: Cleanliness
Towels were stained and the blanket had other peoples hair on it. Room was a good size, shower had good water pressure
Stayed 3 nights in Jan 2024
Response from Bekki Salamon - Maslar on 31 Jan 2024
Cindy, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

10/10 Excellent

tremaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing. The staff was friendly and the room clean. I will visit again
Stayed 2 nights in Jan 2024
Response from Bekki Salamon - Maslar on 31 Jan 2024
Tremaine, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bekki Salamon - Maslar on 26 Jan 2024
Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

4/10 Poor

Dajah

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Bekki Salamon - Maslar on 17 Jan 2024
Dajeh, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know your thoughts on our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

8/10 Good

Bruce

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Bekki Salamon - Maslar on 17 Jan 2024
Bruce, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Bekki Salamon - Maslar on 17 Jan 2024
James, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

4/10 Poor

Jeffrey a

Travelled with family
Disliked: Amenities, property conditions & facilities
When we showed up there were no towels or bathroom convivences After a call downstairs it was taken care of but seemed like the room was not prepared at all
Stayed 2 nights in Jan 2024
Response from Bekki Salamon - Maslar on 9 Jan 2024
Jeffrey,Thank you for your feedback about your recent stay with us. I am sorry you came into you room like this. I have followed up with my Housekeeping Department about this as this is not the norm for a guest to find a room like this. I truly hope you give us another chance in the future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
How close it was to everything that encountered my Cleveland experience. Nicely done Marriott!
Stayed 3 nights in Jan 2024
Response from Bekki Salamon - Maslar on 9 Jan 2024
Terry, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Bekki Salamon - Maslar on 9 Jan 2024
Carolyn,Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. I am so glad you enjoyed your stay with us. I truly hope we can host you again on your next travels to the area.

6/10 Okay

Marquita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Outdated
Stayed 1 night in Dec 2023
Response from Bekki Salamon - Maslar on 9 Jan 2024
Marquita, Thank you for your feedback about your recent stay with us. While this is not the best review, we thank you for letting us know where we need to improve our service. I will be sharing this with my team to use this as a training and learning tool. I truly hope we can host you again on your next visit to the area.

10/10 Excellent

Jasmine

Stayed 1 night in Jan 2024
Response from Bekki Salamon - Maslar on 9 Jan 2024
Jasmine, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area

10/10 Excellent

Valencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bekki Salamon - Maslar on 9 Jan 2024
Valencia, Thank you so much for you feedback about your recent stay with us. We strive to make sure all our guests are comfortable and enjoy their stay with us. If there was anything we could have done to make your stay better, please let us know as we strive to make sure each guest walks away from the hotel having a great stay. I truly hope we can host you again on your next travels to the area.

2/10 Terrible

Denisha

Travelled with partner
Disliked: Property conditions & facilities
Will not stay here again
Stayed 2 nights in Dec 2023
Response from Bekki Salamon - Maslar on 9 Jan 2024
Denisha, Thank you for your feedback about your recent stay with us but I have to ask what exactly was so bad that it warranted a score of 1 out of 5. We look to these reviews as feedback, and we can only fix and change what things are brought to our attention. Had we known something was not right we would have loved the opportunity to fix it while you were still in house to make your stay more comfortable with us. I truly hope you give us another chance in the future.

4/10 Poor

Marilynn

Stayed 2 nights in Jan 2024
Response from Bekki Salamon - Maslar on 26 Jan 2024
MarilynnThank you for your feedback about your recent stay with us but I have to ask what exactly was so bad that it warranted a score of 2. We look to these reviews as feedback, and we can only fix and change what things are brought to our attention. Had we known something was not right we would have loved the opportunity to fix it while you were still in house to make your stay more comfortable with us. I truly hope you give us another chance in the future.