Coal Valley Hotels

"The TV wouldn't work. Both nights, I had to call the front desk to come up to the room and get it to work. There was a broken tile at the junction of the bathroom and the bedroom (carpeted). When I walked on the tile, it moved and made a clicking noise. It may be loose underneath and presents a potential tripping hazard. The most egregious issue with my room (203) was a large broken pane of glass that had been temporarily taped with painters blue tape. However, the window had obviously been broken for quite some time. The bottom of the window was filled with dirt and a dead moth. I have pictures of the broken window. Not only is it scary looking, but the slow response to repair what is clearly a safety issue is disturbing. Please let me know how I can send pictures of the broken window for your owners and managers to see. "

"Nice stay for nice price."

"Great value for the price. Staff very friendly and efficient. "

"The rooms HVAC unit was not adjustable. I could not change the temperature up or down The show did not work correctly barely any water pressure."

"The hotel was very nice and clean. I love the color scheme of the lobby. The bed was amazing. I would stay there again."

"super nice place to stay "

"Things could have been cleaner. Our soap dispensers in the bathroom were held up by black duct tape. The bases of the beds were made of aluminum which was an uncomfortable/odd noise throughout the night. Breakfast area wasn’t clean and not good. Staff was very nice and great customer service. The kids loved the pool but the water wasn’t clear. Looked a bit murky. It was a fine stay. Just not super clean feeling. "

"The Hotel and rooms were nice and clean! Staff very friendly!"

"We water run for 10-15 minites and then it should get hot. There were 2 towels and 1 washcloth in the bathroom. The gentleman in the morning was nice and polite and reconfirmed to turn the water on 15-20 minutes to get hot. I dont have time for that. "