Coeneo Hotels

"El staff es muy servicial pero no eaperen que funcione como hotel de cadena con servicio las 24 horas del día. El único detalle es que la regadera tiraba mucha agua hacia el piso del cuarto de baño. Las habitaciones no tienen aire acondicionado, las noches que fuimos fueron frescas entonces no tuvimos problema, pero punto a conaiderar."

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"The lady at the property was very caring and professional. "

"Personally where very nice and helpful "

"Great staff and beautiful hotel "

"The room was very clean and the staff were courteous and helpful. The hotel itself is a colonial gem. The location can’t be beat. "

"Quiet and clean"

"the rooms are decent and confortable"

"Unfortunately, our experience did not meet expectations. The staff was very unresponsive—after ordering room service, it never arrived. When booking a pontoon ride, we were initially quoted one price, but on the day of the excursion we were asked to pay more, which led us to cancel altogether. Mayra at the front desk was particularly dismissive and unhelpful when we raised concerns. While the hotel itself is nice, the food was overpriced and lacked authentic Mexican flavor. We stayed in the Four Islands room, which had a terrible, pungent sewer smell that made the stay uncomfortable. Overall, the property has potential, but the service and maintenance issues significantly impacted our experience."