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"Great service "

"The hotel is in a great location and has Vermont charm throughout. Breakfast was well stocked. My particular double queen room was a bit tired and in need of a facelift. Staff was ok, just not overly friendly. Gym was out of service for half of my stay, but that too looked tired and pretty basic."

"The hotel is nice and the pool area and gym are well equipped and spacious. The breakfast was good, with lots of options. Especially the staff at breakfast was incredibly friendly and helpful. The location is decent and, if desired, in walkable distance to downtown. The only issue was that the free shuttle, which is great, was 1) not advertised and 2) was supposed to leave at 4:30 AM. But when we arrived the shuttle had already left even though it was specifically said that one must not arrive earlier than 4:30 AM. As the shuttle only runs every thirty minutes, this left some guests without a ride to the airport. Staff should be trained to ask guests to arrive five minutes early, especially when inquired by guests. Overall, however, good hotel with friendly staff."

"Appreciated that the shower was fully accessible. "

"Great property with great staff. Had a blast !!!"

"The kitchen was fully equipped, the house was clean, the space was ample as advertised. All in all, a great stay. Thank You Hillary. "

"We were really disappointed with our stay at Von Trapp. While the grounds were pretty, we were primarily there to ski. Unfortunately the ski shuttle was not available when we were there, even though this is part of the resort fee you have no choice but to pay. Our room also was in a wifi dead zone so we could not stream any TV at night which is what we look forward to after a long ski day. When we complained about this and other things, the staff responded with indifference and "we'll try to get someone there". It was unusual given we were paying $600/night. The interior shows a lot of wear and tear and is in need of an update to justify the prices. We won't be returning."

"Rooms are clean, staff friendly "

"No heat in 2 rooms. Bath tub was flaking and falling apart in 2 rooms. Bed were dirty and had a smell. Stains on walls and carpet"