Collinsville Hotel Guide - Family Friendly Hotels in Collinsville, Illinois

"The location is perfect for catching early flights. The room got everything you need for a night. The parking lot is a bit crowded at night. "

"Excellent stay all around."

"The staff were excellent. The hotel was magnificent. The location was magical being right next door to the Arch. If looking for breakfast outside of the Hotel, I would recommend Pickles Deli. "

"Rather than being 100% negative-I will offer suggestions that would have helped improve the experience. Have a garage entrance near the hotel. It was about 2 blocks away with no signage that indicated this was the correct garage. The instructions indicated the garage was across from the Sheraton, but the hotel it is across from is no longer a Sheraton (it took my 3 tries to find the garage). When you get in the garage there wasn't any signage to tell you where to park for the hotel. When you finally get there-put some carts in the hallway to help folks with luggage. The walk to the correct elevator is long and juggling luggage was difficult. Rethink the look of the reception desk. Huge plastic shields with a security guard standing in front do not give any confidence that this is a safe hotel. The front desk is plastered with signs in neon colors telling what you can and can not do. Including one that said "no shoes, no shirt, no service" It doesn't make you think that this is a nice place. Rethink the cheap, uncomfortable and ugly flooring in the rooms. The baseboards were broken and dirty. The towels and bedding were really thin and low quality. Maybe an upgrade there? The pillows had plastic tags clipped inside (!)-I guess so you wouldn't steal them. I cut my ear sleeping on the darn things. Close the doors to the cleaning closets-they are junky and look terrible. I have stayed at the hotel for years and it must be under new management-never again."

"The room and the property as a whole was amazing. No fan in the bathroom but that’s my only beef. Awesome breakfast!"

"Parking adequate. Staff friendly "

"The breakfast menu was phenomenal. The room was well kept and looked great. Over all great experience!"

"The room was very clean. The bed was comfy. I appreciated the kind staff. And the breakfast wax excellent"

"Pool didn’t work and hasn’t for over a year, no gym, breakfast was bagels, apples, cereal. 👎, the tv had been keyed to heck and so had the floor. "