I visited the hotel with my handicapped sister and my 90-year old parents who both need assistive devices for walking. We went there for the hotel spa and their Michelin-star rated restaurant. The access to the spa only has stairs (!), and the restaurant elevator wasn't working, so that they had to drive us to the lobby for my incontinent mother to use the bathroom during the meal. Carpeted floors, cobblestone walkway, long distances etc. - a nightmare for people who can't walk. We had to leave after one night, following a long and difficult international trip to get there.
The hotel reimbursed us for just 10% of both rooms and two nights - even for the one we didn't stay.
Just in case you are wondering, the hotel is advertised as highly accessible! Hotels.com hasn't offered much either to make up for the lost time, cost and frustrations.