4/10 Poor
THEODOROS
Business traveller, Travelled with group
20 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Management, I am writing to officially lodge a complaint regarding my recent experience at your hotel. The events that unfolded on the night of Friday, April 12, 2024, were wholly unacceptable for an establishment in Germany. Upon returning to the hotel around midnight, my companions and I discovered that our card key was not functioning. We promptly proceeded to the reception desk and attempted to contact the number provided. Despite multiple calls, we received no response initially. Eventually, after persistent attempts, we managed to reach a member of your staff. However, the assistance provided was inadequate. We were merely directed to obtain another key for an alternative room for the night. While we were grateful for having a place to sleep, the experience was marred by the fact that my medication was inaccessible in our original room. Consequently, I experienced difficulty breathing throughout the night, resulting in considerable discomfort and sleeplessness. While I understand the absence of late operational desk and check-in procedures, I believe that emergency situations should be handled with greater urgency and care. I wish to emphasize that I intend to escalate this incident to the relevant authorities in Germany. Such oversights should not recur, as they pose serious risks to guests' well-being. Consider, for instance, the potential ramifications had the situation involved an infant instead of myself. I trust that you will take this matter seriously
THEODOROS
Stayed 4 nights in Apr 2024