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Reviews of Holiday Inn Express Columbus South - Obetz, an IHG Hotel

2.5 out of 5
Holiday Inn Express Columbus South - Obetz, an IHG Hotel
4870 Old Rathmell Court, Columbus, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 195 out of 490 reviews" "
Rating 8 - Good. 168 out of 490 reviews" "
Rating 6 - Okay. 77 out of 490 reviews" "
Rating 4 - Poor. 31 out of 490 reviews" "
Rating 2 - Terrible. 19 out of 490 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Ok place. Right next to on ramp of highway and windows let the noise come in. The area around the hotel was not kept up. Lots of weeds growing around.
Stayed 2 nights in May 2024

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were rude and unpleasant
Stayed 4 nights in May 2024

10/10 Excellent

Marsha

Business traveller
Liked: Amenities
Costumer service was great! The lady at the front desk was very helpful. Definitely recommend those hotel.
Stayed 4 nights in Apr 2024

6/10 Okay

bobbie jo

Travelled with family and small children, Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
No where to shop
Stayed 2 nights in Mar 2024

6/10 Okay

Ali

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

James J

Stayed 1 night in Feb 2024

10/10 Excellent

Marie, Lakeland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from jade on 15 Jan 2024
Thank you for staying with us, we appreciate your patronage!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
The water pressure in the shower was awesome. It made me want the shower head for my own bathroom at home. Soap and shampoo products in the room were Dove, so nicer than we were expecting. Towels were thin and pillows weren’t the best, but I still slept fine. Breakfast was great, lots of good options. Will stay here again when in the area in the future.
Stayed 1 night in Dec 2023
Response from jade on 15 Jan 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Stephen

Liked: Cleanliness
The air conditioner did not work in the room. Water pressure was very light. Coffee was not fresh at breakfast, and fruit was old.
Stayed 1 night in Nov 2023

10/10 Excellent

Curtis

Stayed 1 night in Nov 2023
Response from jade on 15 Jan 2024
Thank you for your feedback, we look forward to seeing you in the future.

10/10 Excellent

Junior

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was Great!
Stayed 3 nights in Oct 2023

6/10 Okay

Ray

Room was clean. Did not receive our requested wake up call, which was important!
Stayed 1 night in Nov 2023

2/10 Terrible

Stacey

Travelled with family
Liked: Staff & service
The staff was nice and friendly. Unfortunately there was mold on the ceiling in our room. I let management know. Hopefully they take care of it in a timely fashion. People pay their hard earned money to stay at the hotel. It should be clean and definitely mold free!
Stayed 1 night in Oct 2023

10/10 Excellent

Mykesha

Business traveller, Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Darleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Audrey

Stayed 1 night in Oct 2023

8/10 Good

Bryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly.
Stayed 1 night in Sep 2023

8/10 Good

Jad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick check in
Stayed 4 nights in Aug 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Amenities
It was very clean The front desk person was very polite and friendly. The breakfast was hot, very good with a wide selection.
Stayed 1 night in Aug 2023

2/10 Terrible

Stephen

Stayed 3 nights in Aug 2023

4/10 Poor

Shane

Disliked: Staff & service
Checked me in as the wrong person even though I showed my ID. Charged me again although I was prepaid.
Stayed 1 night in Aug 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Hyland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia, Duluth

Liked: Cleanliness, property conditions & facilities
Rooms and dining area were clean and neat.
Stayed 2 nights in May 2023

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well taken care of and comfortable room.
Stayed 3 nights in May 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and the shower was great. The bed was good but the most impressive thing was the service. Adrian went above and beyond. Our TV shut off and Adrian responded right away and worked until the problem was solved. He was respectful, kind and curtious. Would stay again.
Stayed 1 night in Apr 2023

6/10 Okay

Steven

Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water at 7 am.
Stayed 1 night in Mar 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Check in process was quick and easy. Amenities were as good as expected.
Stayed 1 night in Mar 2023

8/10 Good

Rebecca

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Our room was pleasantly clean and quiet. Even though the advertisement stated this was pet friendly, the 3 front desk personnel that were standing around talking to each other did not emulate the friendly attitude of a pet friendly atmosphere. I understand there may be others whose pets are unruly or noisy, but no one even knew my small support animal was present. I felt unfairly judged.
Stayed 1 night in Feb 2023

10/10 Excellent

jill

Stayed 1 night in Jan 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Bill

Stayed 1 night in Jan 2023

10/10 Excellent

Tywannia

Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
4/5 Stars
Overall I had a very pleasant stay. Staff is friendly, room was nice, but the bathroom needed some attention with loose floor tiles and a stained spot on the tub. This is the second time I stayed here and both times had my keys not work the 2nd day which is certainly frustrating. But overall can’t complain!
Stayed 2 nights in Nov 2022

10/10 Excellent

Brandie

Stayed 1 night in Oct 2022

6/10 Okay

Krstopher, Liberty TWP

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Quite a few potholes in their parking lot. 3 of them are rather large. Their elevator seemed to have a mind of its own. The vanity mirror in the bathroom had 2 of the 4 lights out. Did NOT bring this to management's attention. I didn't get to the hotel until nearly midnight and was leaving at 730 am the next morning. On the bright side, breakfast was good. It was nice to see omelets and fresh pancakes, rather than the standard breakfast options.
Stayed 1 night in Sep 2022
Response from Staff on 13 Oct 2022
Thank you for taking the time to post a review

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like all Holiday Inns.
Stayed 1 night in Sep 2022
Response from Staff on 13 Oct 2022
Thanks for posting a review

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great stay!
Stayed 1 night in Sep 2022
Response from Staff on 13 Oct 2022
Thanks for your review

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Sep 2022

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for the event
Stayed 1 night in Sep 2022
Response from Staff on 13 Oct 2022
Thanks for posting your review

10/10 Excellent

Rashida, Bronx

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Jalisa

Stayed 1 night in Aug 2022
Response from Staff on 18 Aug 2022
Thank you for your rating

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean big room and staff was very nice
Stayed 1 night in Jul 2022
Response from Staff on 26 Jul 2022
Thank you for taking the time to post your review

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again if in the area
We enjoyed our stay. The hotel had guest laundry which I was glad to see. Breakfast was decent.The room seemed clean. Checking in was pretty fast. They had a small dirt lot for larger vehicles to park, like a bobtail or small RV. I wouldn't try parking a semi truck with a 53' trailer. There's really not much room to turn around and park if there's already a larger vehicle back there already. There are some pretty good sized ruts/potholes back there. We were in a bobtail, so we didn't have much of a problem parking, we just had to go really slow to try to avoid them as best as possible
Stayed 2 nights in Jun 2022
Response from Hotel on 4 Jul 2022
Thank you for taking the time to post a review

8/10 Good

Kandi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was good. Beds weren’t great. Overall, decent stay.
Stayed 1 night in Jun 2022
Response from Staff on 4 Jul 2022
Dear value guest, we thank you for taking the time to post a review on your stay with us

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Had to wait for exact time for check in.
Stayed 1 night in May 2022
Response from staff on 4 Jul 2022
Thank you for your review

8/10 Good

Fred

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations and friendly staff
Stayed 1 night in May 2022
Response from Staff on 4 Jul 2022
Thanks for your review

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing hotel!! Way above our expectations!! We were in Columbus for a soccer tournament and this hotel was close to our 2nd location. When we walked in to check in I could smell the cleanliness immediately!! The staff was extremely friendly and accommodating and met every need quickly and with a smile! The room was extremely clean and well stocked and the pool and workout room were nice as well! Only thing this hotel needed was a hot tub 😃 we will definitely be back 👍
Stayed 1 night in Apr 2022