Coolum Beach Hotel Guide - Hotels with Childcare in Coolum Beach, Sunshine Coast

"Great location with lovely views. Special mention to Darian at the front desk with the care taken to ensure we had a nice stay and his communication overall. Thank you"

"Stayed here for a special occasion weekend away recently, but what a rip-off! The resort was extremely run-down both inside and out. The 'beach lagoon' was unswimmable due to being full of thick and foul smelling weed. The room quality was old and basic with the king bed being just two beds pushed together with a VERY uncomfortable ridge in between. We ate both in the bistro area and in the main restaurant, where staff were friendly overall, though they appeared slightly embarrassed by the obviously poor value for money and unbelievably long wait times for the food. We paid $34 for a cheese platter, which arrived with 6 crackers, a strawberry, 1/2 slice of dried apple, 5 apricots, a tiny sliver each of cheddar and soft cheese, and some relish, which in total, left 2/3 of the platter empty! This Novotel is definitely nowhere near 5-star, and as a local, I will never return. They charge a 5-star price but deliver more of a dodgy caravan park vibe. When I realised I had left my brand new togs behind in the room after we had vacated, I called the hotel, who promised someone from housekeeping would investigate and call me back that day. After 4 phone calls over the following 2 weeks with the same promises but no call-backs, I gave up. Very grim service I'd say. The only saving grace was the lovely American gentleman Maitre D, and the wait staff, and if I were them, I'd take my amazing customer service skills somewhere that deserves them."

"Ours was a very basic motel room. No biscuits to have with cuppa. "

"Clean room, good location and facilities "

"The room was clean and adequate "

"Clean rooms, great location"

"Overall, we had a good stay, but there is definitely room for improvement. Firstly, the description on Expedia states that the resort is a “5-minute walk” away. This wording is misleading, as it implies a short and easy walk. In reality, the walk is quite long, uphill, and not practical for many guests. It heavily relies on the buggy service, which unfortunately has a 10pm curfew that is quite inconvenient. Room service also needs improvement. Used dishes were not cleared, and coffee capsules were not replaced during servicing. We experienced long waiting times at reception as well. Given the size of the resort, it would be very helpful to have a valet service and someone to guide guests to their rooms upon arrival. Additionally, it would improve the guest experience if the buggy service offered to take guests directly to their rooms rather than only dropping them at reception. With some operational adjustments, this resort could significantly enhance the overall guest experience."