"The staff was very friendly and helpful But you do need more staff"

"Excellence Hotels provide best guest servicing on every single stage. I bet families with small kids who are not in school age can't find any better resort to stay. I received 5 phone calls from guest service and received 6 complimentary upgrades and gifts to make sure we're having good time and ..."

"Staff is so friendly and caring. Beautiful property."

"Lovely kid friendly property, staff amazing, food and drink service slow."

"Great place to stay. The beach was better than other places. Lots of things to do with the kids that they enjoyed. The buffet was very good. In most cases it was better than the restaurants. It is short walking distance from the CANCUN sign that you see people taking pictures with. The pools were ..."

"Overall a nice hotel and staff"

"Great stay with family. Staff was great, location is incredible. Nice hotel, a little dated but a nice stay, would come again. Breakfast was solid, some of the seemingly Eastern European guests were a little rude at the buffet…perhaps cultural differences (cutting people off in line, overfilling ..."

"Enjoyed being able to move between the adults only and family sides. We wish there were more vegetarian options so that we could have eaten at more of the restaurants."

"We love the Shangri la we have stayed before and we will stay again next year we stayed in a lagoon terrace with our toddler and by far is the best room to stay in as it’s close to everything! All the staff are so friendly it makes you feel so comfortable we love our Fiji holiday!! However a couple ..."

"This hotel is a "Paradise" for kids. Our daughter loved it so much, especially the toddler splash pool! there was always something happening for the kids. The hotel was very very busy and quite loud but very family focused and friendly and so much fun for kids. I suggest taking your own beach towel ..."