Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

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Where to?

Dates

December 2025

10

January 2026

Aerial view - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)

Reception - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)

Restaurant - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)

Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants.

Good

Popular amenities

Hot tub
Bar
All-inclusive
Breakfast included
Pool

Room options

Check availability for these dates

Tonight

Dec 10 - Dec 11

Tomorrow

Dec 11 - Dec 12

All rooms

2 beds

1 bed

3+ beds

Showing 31 of 31 rooms

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Separate bedroom

Ceiling fan

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Separate bedroom

Ceiling fan

Hairdryer

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout curtains

Ceiling fan

Hairdryer

30 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout curtains

Separate bedroom

Ceiling fan

41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

2 bedrooms

Ceiling fan

Hairdryer

64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Hairdryer

41 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Separate bedroom

Ceiling fan

Hairdryer

62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior With View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior With View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium With Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium With Garden View

64 sq m
Sleeps 5

About the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 5 min drive - 1.8 km
Quinta Avenida - 9 min drive - 5.3 km
Xcaret Eco Theme Park - 23 min drive - 15.8 km
Maroma Beach - 28 min drive - 16.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪Bar L'Elefant - ‬1 min walk
‪El Templo - ‬3 min walk
‪Restaurante Riviera - ‬6 min walk
‪Marley Coffee - ‬19 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Upscale all-inclusive property near Gran Coyote Golf

Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides a free breakfast buffet, an adjacent golf course and free water park access. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a Thai massage, a body treatment and a body scrub at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include hiking/biking, beach yoga and parasailing. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.

Other perks include:

2 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
Free self-parking
Free bike hire, an outdoor tennis court and a round-trip airport shuttle (surcharge)
An outdoor pickleball court, tour/ticket information and a banquet hall
Guest reviews give good marks for the family-friendly amenities

Room features

All 956 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks, such as air conditioning and free stocked minibars. Guests reviews say good things about the clean rooms at the property.

Other conveniences in all rooms include:

Bathrooms with showers and free toiletries
Plasma TVs with satellite channels
Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkelling

Surfing/body boarding

Land activities

Cycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Similar properties

Pool
All-inclusive
Spa
Kids pool

includes taxes & fees

11 Dec - 12 Dec

Pool
All-inclusive
Spa
Free airport shuttle

includes taxes & fees

16 Dec - 17 Dec

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorised watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

More

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

More

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property Registration Number 008-007-006283/2025

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December

Only registered guests are allowed in the guestrooms

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Nature Resort & Water Park All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Caracol Nature Resort & Water Park All Inclusive located?

Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

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Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Bree

1 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

so much to do and see, great for families!

Stayed 5 nights in Nov 2025

10/10 Excellent

Rob Stanley

9 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great stay. Loved the food and service beautifully set in amongst the forest full of animals and critters

Stayed 14 nights in Nov 2025

10/10 Excellent

Abhishek

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was great, clean and spacious.

Stayed 6 nights in Nov 2025

10/10 Excellent

Jonathan

5 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was great!

Stayed 7 nights in Nov 2025

10/10 Excellent

CYNTHIA

9 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The breakfast was amazing. I just wish the Mascaras restaurant had dinner buffet again. The property has so many beautiful things to see. This my top favorite resort. Fun for the kids and adults. Sandos has the best shows ever! Also, this was our first time in December let me tell you the beach was gorgeous!

Stayed 4 nights in Dec 2025

8/10 Good

Dianey

30 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was perfect, except for the food they need to put a real Mexican food restaurant!!

Stayed 6 nights in Nov 2025

10/10 Excellent

Lisset

2 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great

Stayed 3 nights in Nov 2025

6/10 Okay

Kyle

4 Dec 2025

Staff did not work very hard to accommodate room requests. 3 out of 4 of us got very sick during stay. Kids enjoyed water park. I enjoyed natural beauty of resort.

Stayed 7 nights in Nov 2025

10/10 Excellent

Richard

29 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

So much fun ! So much to do !

Stayed 5 nights in Nov 2025

8/10 Good

Crystal

6 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort

Stayed 7 nights in Oct 2025

10/10 Excellent

Liza Jo-anne

29 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

From the moment we arrived to the moment we left was amazing! I did find the reservation portion for restaurants difficult but not a deterrent to come back. Staff were outstanding and super friendly. Room was spacious, clean and comfortable. First 2 days the shower ran pretty cool however it was a nice relief to the body from the heat. Looking forward to a return visit! Ohhh absolutely loved the wildlife (not the bug bites tho lol)

Stayed 6 nights in Nov 2025

10/10 Excellent

vintea darleen

16 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a amazing time. The food was mid but enjoyed a great dinner on the beach that was out of this world

Stayed 5 nights in Oct 2025

8/10 Good

Sam

1 Sept 2025

Liked: Amenities

Good place for vacation

Stayed 4 nights in Aug 2025

8/10 Good

Marc

2 Dec 2025

Liked: Cleanliness, property conditions & facilities

The resort is gorgeous with animals all over the resort. Nice little water falls and plenty of paths to walk around on. The water slides have restrictions for heights so be aware I believe most of them are 1.2meters. The lineups for food and drinks were always long and wait times were a bit concerning. Getting into the el a cartes was almost impossible only got into one for the week. Other then that it was a good stay

Stayed 7 nights in Nov 2025

8/10 Good

Tala

17 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.

Stayed 4 nights in Nov 2025

8/10 Good

Alexandra

27 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything great except- they need more food options! Slight panic at 11a and there’s nowhere to really eat except one place that has tacos- and that place had the worst service. Everything else wonderful! Bring sand toys and snacks- you’ll have a great time with the kids!

Stayed 7 nights in Nov 2025

8/10 Good

Omar

11 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall a great place

Stayed 5 nights in Sep 2025

6/10 Okay

Stephanie

9 Nov 2025

Staff was amazing. Check in took an hour waiting in line. Water park was closed due to painting and jade river was kinda gross to swim in. Food was good at most restaurants. Beach was nice. Loved seeing all the animals. Shows were good and loved the market on Fridays.

Stayed 5 nights in Nov 2025

2/10 Terrible

Angel

21 Oct 2025

Food was ok, not so clean and check in took a while.

Stayed 1 night in Oct 2025

10/10 Excellent

Fransisco Javier

9 Nov 2025

Liked: Cleanliness, staff & service, amenities

Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.

Stayed 3 nights in Nov 2025

8/10 Good

Gordon

5 Nov 2025

Liked: Cleanliness, amenities

Good ac food and service was hit and miss including la carte.

Stayed 13 nights in Oct 2025

10/10 Excellent

Marty

17 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Always a amazing hotel

Stayed 6 nights in Aug 2025

4/10 Poor

Ginny Pearson

29 Nov 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

This resort has definitely gone downhill. We stayed here last year and loved it! This year they had done some expanding, so we hardly saw monkeys (which is the whole point of staying here). It was super crowded and we had to wait in line nearly every time we wanted to eat at the buffet. It was so difficult to get basic service like coffee and water at the main buffet. The staff was not friendly and mostly unhelpful. We had an amazing time last year, but after our stay this year we won’t be returning.

Stayed 7 nights in Nov 2025

6/10 Okay

Hina

14 Nov 2025

Liked: Cleanliness, property conditions & facilities

The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent

Stayed 2 nights in Sep 2025