Sandos Playacar All Inclusive

Photo gallery for Sandos Playacar All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
8 outdoor pools, pool umbrellas, pool loungers

Overview of Sandos Playacar All Inclusive

VIP Access

Sandos Playacar All Inclusive

4.0 star property

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • AirportPlaya Del Carmen, Quintana Roo (PCM)8 min drive
  • Popular LocationEl Camaleon Mayakoba Golf Course18 min drive
  • Popular LocationTres Rios Ecopark23 min drive
  • Popular LocationMaroma Beach30 min drive

Choose dates to view prices

About this area

Playa del Carmen

Sandos Playacar All Inclusive is located in Playacar, a neighbourhood in Playa del Carmen, and is next to a golf course and on the beach. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Paseo del Carmen and Quinta Avenida. Travelling with kids? Don't miss 3D Museum of Wonders. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with skydiving.

What's nearby

  • Xaman Ha Aviary - 13 min walk
  • Playacar Golf Club - 1 min drive
  • El Camaleon Mayakoba Golf Course - 18 min drive
  • Tres Rios Ecopark - 23 min drive
  • Maroma Beach - 30 min drive

About this property

Sandos Playacar All Inclusive

Upscale property on the beach, with 8 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 819 rooms feature thoughtful touches such as free minibar items and bathrobes, plus in-room free WiFi and plasma TVs with satellite channels. Other amenities available to guests include balconies, 24-hour room service and coffee makers.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch Plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, a sauna and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 8 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Kayaking
  • Mini golf
  • Motorised watercraft
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 32-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive
Sandos Playacar All Inclusive Playa del Carmen
Sandos Playacar All Inclusive All-inclusive property

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 381 out of 989 reviews
5 - Excellent 39%
Rating 4 - Good. 285 out of 989 reviews
4 - Good 29%
Rating 3 - Okay. 156 out of 989 reviews
3 - Okay 16%
Rating 2 - Poor. 102 out of 989 reviews
2 - Poor 10%
Rating 1 - Terrible. 65 out of 989 reviews
1 - Terrible 7%

4.1/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is to clean and the staff is very friendly.
Stayed 6 nights in May 2022

4/5 Good

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The resort is very clean, and the staff is very helpful, but food is meh. The liquor was disappointing, to say the least. The premium bar are well drinks. There is no premium liquor at the premium bar. The spa isn’t fancy or high end, but I had a great massage. I wouldn’t go back. I think this is a good resort for parents with small children. They have a kids club. We left the property and to buy our own liquor. The biggest disappointment was room service. The menu is very small and not great quality.
Stayed 7 nights in Apr 2022

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the property for 5 nights 6 days and everything was wonderful! It is a little bit of a pain to have to get reservations for the restaurants and the have a very short grace period! The food at the buffet was very good though and not cold like other reviews stated. Also the snack by the beach had plenty of options but the drink service there was lacking. Everyone at the resort was very kind and helpful and it was very clean. Our checking process was quite fast I had see. A lot of complaints that it took over an hour but we arrived at 11 am and while we couldn’t get into our room until after 3pm they do take your bags and allow you to use the resort facilities and food prior to 3 pm! We were also approached right away about the timeshare option but they were in no way pushy about it. We also liked the fact that you can spend the day at Sandos Caracol and eat there as well. The cab ride in my opinion was a little expensive ($30 each way) and it’s only 10-15 mins away. If I had to make a suggestion for the resort it would be to include a shuttle from one Sandos to the other. Also yes the rooms can be a ways away from the beach but the walk around the property is not that bad we preferred walking even when the property shuttle was empty. The one complaint I do have is that the elevator was down almost the entire time we were there and the room service food options are very limited. Over all we will be visiting again!!
Stayed 5 nights in Apr 2022

2/5 Poor

Travelled with partner
The check in process took so long. There were a couple of miscommunication from dinner reservations to room transfers as promised. The room they transferred us to nearer to the beach seems like it was not prepped for new guests, missing towels, mini fridge not cooling enough, water dispenser no plugs so you could turn on the cold and hot water. Not even sure if it was sanitized before we got there.
Stayed 3 nights in Apr 2022

3/5 Okay

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Rooms in serious need of upgrades. Some are filthy and full of mould. Our party had 2 rooms and we each needed to be moved due to the overwhelming smell of mould. We have young kids and could not stay there. Food options are limited and all restaurants need to be booked days in advance ! Ridiculous. Everything is a bus ride away from the apartments. This was never mentioned befkre we arrived. Buses were unreliable. Very difficult with young children. We would not return or recommend anyone does
Stayed 7 nights in Apr 2022