1/5 Terrible
Adriana
Travelled with family and small children
21 Jan 2022
Disliked: Staff & service, amenities, property conditions & facilities
There are a number of thigs I will comment about this hotel so I might have to create several entries. I recognize the work of the staff that show up to work, but they are all underpaid and overworked
1. The property is undermanaged
2. Leaking toilets, bad smells, unclean rooms, broken humidifiers, foul smell, leaky showers.
3. It is an all inclusive hotel but if you do not pay hundreds of dollars per person per day to upgrade to PRIVILEGE then you will be in for a ride as a second class citizen: you will not be able to book the restaurants and you will only will be drinking from the CHEAP liquor.
4. Pools aren't heated so if you go in a colder month you will not be able to use them.
5. The buffet food is awful, we had to go eat out a few times. You can see the dinner potatoes the next day and the cold cuts (prosciutto, hat etc) are cut and placed onto oil so they can be served multiple times.
6. We had an accident with our 2 year old. She fell out of the bouncy castle, one set up over concrete without a safety matt ouside. Nobody from their recreation team was supervising/trafficking and my 2yr old was playing inside. Another parent brought their older.heavier kid and before I could take my kid out his kid jumped hard on the castle and mine was expelled out and ended up hitting the ground head first. Their paramedic came and said she needed to be seen by a doctor. The hotel staff said I had to pay for the doctor because I needed to be taking better care of my kid.
Stayed 7 nights in Jan 2022