Ocean Riviera Paradise All Inclusive

Photo gallery for Ocean Riviera Paradise All Inclusive

Featured image
On the beach, beach volleyball
On the beach, beach volleyball
On the beach, beach volleyball
5 outdoor pools

Overview of Ocean Riviera Paradise All Inclusive

Ocean Riviera Paradise All Inclusive

4.5 star property

3.7/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Crta. Federal Cancún Chetumal, km 296, Manzana 020, Lote 007-1 Xcalacoco, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGrand Coral Golf Riviera Maya6 min drive
  • Popular LocationEl Camaleon Mayakoba Golf Course8 min drive
  • Popular LocationPunta Esmeralda Beach11 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Ocean Riviera Paradise All Inclusive is next to a golf course and on the beach. Grand Coral Golf Riviera Maya and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Travelling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park. Take the opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • Grand Coral Golf Riviera Maya - 6 min drive
  • El Camaleon Mayakoba Golf Course - 8 min drive
  • 28 de Julio Square - 8 min drive
  • Playa 88 - 10 min drive
  • Punta Esmeralda Beach - 11 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • Where to eat
  • Blue Moon – Restaurant offering international cuisine. Serves dinner daily.
  • Amaranto – Garden-view buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Villamarina – Restaurant offering international cuisine. Serves breakfast, lunch and light fare daily. Kids' menu available.
  • Ruta 66 – Coffee shop offering American cuisine. Serves breakfast, lunch and dinner daily. Open 24 hours.

About this property

Ocean Riviera Paradise All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 11 restaurants. All 974 rooms boast deep soaking bathtubs, and offer free WiFi and free minibar items. Sofa beds and room service are standard, as are LED TVs with satellite channels.
Ocean Riviera Paradise All Inclusive offers 974 forms of accommodation with free minibar items and laptop-compatible safes. This accommodation is furnished with king sofa beds. LED televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 11 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 10 bars/lounges and 1 swim-up bar
  • Room service available

Things to do

  • 9 holes of golf
  • 5 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Bowling alley
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping
  • Tennis
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • 2 casino gaming tables
  • 4 casino slot machines
  • Casino (228 square feet of space)
  • Casino VIP room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • King sofa bed

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bath combination

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children 2 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
Ocean Riviera Paradise All Inclusive All-inclusive property
All-inclusive property Ocean Riviera Paradise All Inclusive
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Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 364 out of 976 reviews
5 - Excellent 37%
Rating 4 - Good. 284 out of 976 reviews
4 - Good 29%
Rating 3 - Okay. 144 out of 976 reviews
3 - Okay 15%
Rating 2 - Poor. 84 out of 976 reviews
2 - Poor 9%
Rating 1 - Terrible. 100 out of 976 reviews
1 - Terrible 10%

4.1/5

Cleanliness

3.8/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

1/5 Terrible

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There are a number of thigs I will comment about this hotel so I might have to create several entries. I recognize the work of the staff that show up to work, but they are all underpaid and overworked 1. The property is undermanaged 2. Leaking toilets, bad smells, unclean rooms, broken humidifiers, foul smell, leaky showers. 3. It is an all inclusive hotel but if you do not pay hundreds of dollars per person per day to upgrade to PRIVILEGE then you will be in for a ride as a second class citizen: you will not be able to book the restaurants and you will only will be drinking from the CHEAP liquor. 4. Pools aren't heated so if you go in a colder month you will not be able to use them. 5. The buffet food is awful, we had to go eat out a few times. You can see the dinner potatoes the next day and the cold cuts (prosciutto, hat etc) are cut and placed onto oil so they can be served multiple times. 6. We had an accident with our 2 year old. She fell out of the bouncy castle, one set up over concrete without a safety matt ouside. Nobody from their recreation team was supervising/trafficking and my 2yr old was playing inside. Another parent brought their older.heavier kid and before I could take my kid out his kid jumped hard on the castle and mine was expelled out and ended up hitting the ground head first. Their paramedic came and said she needed to be seen by a doctor. The hotel staff said I had to pay for the doctor because I needed to be taking better care of my kid.
Stayed 7 nights in Jan 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is on the beach but not that many rooms are facing the beach the rooms are facing each other and the pool actually very good activities good customer service sucks people at the front desk are new and they don’t know what they’re doing so it takes a long time to check in or get answer from anyone restaurants are OK not that great and they make it so difficult for you to make a reservation at that Japanese restaurant
Stayed 5 nights in Jan 2022

1/5 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for two nights. The first day we got there it took 2 hours to even check in which was fine due to it being holidays. The resort has these disgusting animals literally everywhere crawling in garbage cans. They are called coatis. We went to our room to get something in the day time and found one of these animals had opened the door and went into our room and was in one of the suitcases. The called for a staff and when they came they were getting mad at us saying we never locked our door and that these animals are known to come into the rooms. They can literally OPEN the door themselves. The resort looks nice when you are in the lobby but the restaurants take forever to get food the buffet area smells. I stayed at many nice places in playa. I wish I read reviews before staying here. The only thing I liked was the cafe and the coffee bar. We left the resort the second night to go into the town because we were very unhappy with the food at the resort.
Stayed 2 nights in Jan 2022

3/5 Okay

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The kids club was closed! Poor kids atención! No kid’s menu in the restaurant's.
Stayed 6 nights in Jan 2022

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Restaurant reservations process was ridiculous. They took your name and then you returned 1 hour later for reservations buzzer which had you waiting another hour. Cooks ussd bare hands to handle food. Food was bland. Air conditioner in room didn’t work. Bowling alley didn't work properly. New Years party used real champagne glassware which broke. Numerous people had cuts on feet. Pool was dirty. Room had mold everywhere. Provided only 2 bath towels. Karaoke had 1 microphone and 1 speaker. Monkeys at location were abused by guests.
Stayed 10 nights in Dec 2021