BlueBay Grand Esmeralda All Inclusive

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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools
2 outdoor pools

Overview of BlueBay Grand Esmeralda All Inclusive

BlueBay Grand Esmeralda All Inclusive

4.0 star property
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course8 min drive
  • Popular LocationGrand Coral Golf Riviera Maya9 min drive
  • Popular LocationMaroma Beach13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, BlueBay Grand Esmeralda All Inclusive is near theme parks and on the beach. Grand Coral Golf Riviera Maya and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Playa del Carmen Main Beach. Travelling with kids? Consider Xcaret Eco Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving, snorkelling and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • El Camaleon Mayakoba Golf Course - 8 min drive
  • Grand Coral Golf Riviera Maya - 9 min drive
  • 28 de Julio Square - 13 min drive
  • Maroma Beach - 13 min drive
  • Punta Esmeralda Beach - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • Where to eat
  • Venue 1 – Serves breakfast.

About this property

BlueBay Grand Esmeralda All Inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at BlueBay Grand Esmeralda All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 979 rooms offer free WiFi, free minibar items and balconies or patios. 24-hour room service, LCD TVs and free bottled water are among the other amenities available to guests.
BlueBay Grand Esmeralda All Inclusive offers 979 forms of accommodation with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

BlueBay SPA has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a spa tub and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 6 restaurants
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Aerobics classes
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Hot tub
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV/satellite channels
  • LCD TV
  • Films for purchase

Food and drink

  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the spa

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 220 out of 995 reviews
5 - Excellent 22%
Rating 4 - Good. 304 out of 995 reviews
4 - Good 31%
Rating 3 - Okay. 225 out of 995 reviews
3 - Okay 23%
Rating 2 - Poor. 129 out of 995 reviews
2 - Poor 13%
Rating 1 - Terrible. 117 out of 995 reviews
1 - Terrible 12%

3.7/5

Cleanliness

3.7/5

Staff & service

3.6/5

Amenities

3.3/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property has bed bugs and we also met two other couples that had bed bugs as well. See yelp for full review and documented pictures and time stamps of the bugs in the bed and all the bites i got after sleeping in the bed at this resort. I would never recommend this resort to anyone it was a horrible experience. We also had property stolen out of our room when our rooms had to be changed because of the bed bug infestation.
Stayed 7 nights in Jan 2022

1/5 Terrible

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room are horrible dirty old wood a lot walking go carts are always full they don’t care weather you leave a tip or not poor service tv didn’t work phones didn’t work vip people they treat better then regular people don’t stay here is not kid friendly
Stayed 4 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Staff & service, property conditions & facilities
Highly recommended!
Stayed 4 nights in Dec 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing resort. The beach was dirty and had a major bug problem. I get it theres a seaweed issue going around but the resort next door had a beautiful well maintained beach. The resort is overall boring. There isnt much to do. One big pool, no swim up bad and the activities were lacking. When we went into the buffet not once did a staff member come up to us. At check out we called for a golfcart but ended up walking our luggage all the way from the beach to the lobby because they never came. We only stayed for a few nights for our honeymoon, so glad we didnt stay for a week. Do not recommend. You can find a wayyyy better resort.
Stayed 2 nights in Dec 2021

4/5 Good

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 7 years ago and decided to go back 11/21. I read some of the recent reviews and they scared me into thinking that the resort deteriorated since our last stay but we had an excellent time. Staff is friendly. Food is delicious especially the steak house restaurant and the Italian restaurant . Yes, you have to walk to the lobby every morning to make reservations for the next day, the walk is nice and healthy to burn off all the extra calories you’re consuming on the vacation. The car to take you around comes around every 15 min or so but only seats about 10. Yes, there is only 1 car, they can definitely improve that, but we didn’t mind walking. Yes, there are wild animals around the property, we were excited to spot coatis, deer, a family of monkeys, gorgeous birds and lots of aquatic animals at the beach. If you don't like nature, this isn’t a place for you. The resort is built on wetlands with lots of nature surrounding it. The staff is friendly and accommodating. There is a kids club if you have children with daily activities such as tie dye, Ceramics, art &crafts, sand castle building competition etc. you can leave your child with the staff here 10-5pm or stay with them for the activities they want to do. This is an included service.
Stayed 8 nights in Nov 2021