BlueBay Grand Esmeralda All Inclusive

Photo gallery for BlueBay Grand Esmeralda All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools
2 outdoor pools

Overview of BlueBay Grand Esmeralda All Inclusive

BlueBay Grand Esmeralda All Inclusive

4.0 star property

3.4/5 Okay

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Carretera Federal Chetumal, Puerto Juarez Km.300, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida12 min walk
  • Popular LocationPlaya del Carmen Main Beach15 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal19 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)5 min drive

Choose dates to view prices

About this area

Playa del Carmen

BlueBay Grand Esmeralda All Inclusive is located in Ejidal, a neighbourhood in Playa del Carmen, and is near theme parks and on the beach. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Travelling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving, snorkelling and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Central Square - 12 min walk
  • Quinta Avenida - 12 min walk
  • Nuestra Senora del Carmen Catholic Church - 14 min walk
  • Playa del Carmen Main Beach - 15 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

About this property

BlueBay Grand Esmeralda All Inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at BlueBay Grand Esmeralda All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

BlueBay SPA has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a spa tub and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 6 restaurants
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Aerobics classes
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Hot tub
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • TV/satellite channels
  • LCD TV
  • Films for purchase

Food and drink

  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.43 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the spa

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

3.4

Okay

Rating 5 - Excellent. 229 out of 1003 reviews
5 - Excellent 23%
Rating 4 - Good. 297 out of 1003 reviews
4 - Good 30%
Rating 3 - Okay. 219 out of 1003 reviews
3 - Okay 22%
Rating 2 - Poor. 133 out of 1003 reviews
2 - Poor 13%
Rating 1 - Terrible. 125 out of 1003 reviews
1 - Terrible 12%

3.7/5

Cleanliness

3.7/5

Staff & service

3.5/5

Amenities

3.3/5

Property conditions & facilities

3.6/5

Eco-friendliness

2/5 Poor

Travelled with family and small children
Disliked: Cleanliness
The beach was nice but the water was so murky and black, that you couldn’t go near it because it smelled so bad. Opted for a room with a hot tub but it was covered in ants and dirt that I dared not went in. The staff was ok except “Super Mario” at the guest services who promised to pick up for breakfast to give us a tour and never showed up. The check in process went ok until they made us wait in the lobby for almost a hour before shuttling us to our room. Definitely wouldn’t recommend and would never go back.
Stayed 3 nights in Aug 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia estuvo bien, el hotel está limpio , la comida está bien, el personal que te atiende, en su mayoría son amables, lo que debían mejorar es el transporte pues las distancias están largas del edificio 5 al lobbie y también debían tener personal que te atienda al lado de la piscina.
Stayed 5 nights in Jul 2022

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 7 nights in Jul 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
👍
Stayed 6 nights in Jul 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nothing about this property at all
Stayed 4 nights in Jul 2022