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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Aerial view
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach4 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

About this area

Playa del Carmen

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in the entertainment district and on the beach. The area's natural beauty can be seen at Mamitas Beach and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular local attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Discover the area's water adventures with parasailing, boat tours and swimming nearby, or enjoy the great outdoors with ecotours. Guests love the property's central location.

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Pier Navega - 4 min walk
  • Mamitas Beach - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • El Mediterraneo Restaurant - 2 min walk
  • Romagna Mia - 2 min walk
  • Yo Amo Tacos - 2 min walk
  • Ah Carbon - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5-star luxury property revitalised in 2019 and located in Downtown Playa del Carmen
Located close to Playa del Carmen Main Beach and Mamitas Beach, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort provides a free breakfast buffet, 3 poolside bars and a swim-up bar. With a white sand beach, beachfront dining and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in reflexology, a body scrub and a Swedish massage at Innan, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants, which feature fusion cuisine and garden views. Aerobics classes and Pilates classes are offered at the gym; Hilton Playa del Carmen, an All-Inclusive Adult Only Resort also has concerts and live shows, a terrace and shopping on site. Free in-room WiFi is available to all guests, along with a cafe and a garden.
Other perks include:
  • Swimming pool with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • An outdoor tennis court, 3 outdoor pools and a TV in the lobby
  • Games, evening entertainment and a 24-hour front desk
  • Guest reviews speak highly of the central location
Room features
All 524 rooms include comforts, such as private indoor hot tubs and 24-hour room service, in addition to thoughtful touches, such as premium bedding and laptop-compatible safes. Guest reviews speak positively of the overall comfort rooms at the property.
More conveniences in all rooms include:
  • Pillowtop mattresses, sofa beds and free rollaway/extra beds
  • Bathrooms with hydromassage showers and designer toiletries
  • 55-inch LED TVs with satellite channels
  • Wardrobes/cupboards, balconies and separate sitting areas

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 5 bars/lounges and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Pelicanos
  • Asiana
  • Rincón Mexicano
  • Kalamata
  • Spice

Things to do

  • 3 outdoor pools
  • Aerobics classes
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Lifeguards on site
  • Outdoor tennis court
  • Pilates classes
  • Shopping
  • Hot tub
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (6781 square feet)
  • Coworking spaces
  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • Games
  • Renovated entire property – December 2019
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Double sofa bed
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Desk chair
  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Separate sitting area
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at ?

As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at on 1 Feb 2023 start from €451.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-in is from 3 PM - 11:30 PM.

What time is check-out at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Checkout is at noon.

Are there all-inclusive benefits at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball and more.

Where is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort located?

Located in Downtown Playa del Carmen, this beachfront property is in the city centre and within a 5-minute walk of Quinta Avenida, Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 6 mi (10 km).

Reviews

8.6

Excellent

Rating 10 - Excellent. 645 out of 1044 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 197 out of 1044 reviews" "
" "8 - Good 19%
Rating 6 - Okay. 99 out of 1044 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 65 out of 1044 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 38 out of 1044 reviews" "
" "2 - Terrible 4%

9.4/10

Cleanliness

9.3/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and in a great location. Shows were not great, and would have been nice to have a club with a dj, although the strip was right outside the hotel.
Stayed 4 nights in Jan 2023

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, was exceptional. Service as well. The only negative, the elevator broke while we were there, and my husband is handicapped, so he had a very difficult time using with cane.
Stayed 3 nights in Jan 2023

10/10 Excellent

Marbeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I will recommended.
Stayed 4 nights in Jan 2023

8/10 Good

Heather L, West Allis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent! The food was enjoyable at each restaurant. The entertainment at the pool and at night each day was different and well organized. The service was top notch from poolside to beach to the grounds crew and bell hop. The only confusion was the hours of operation of a few of the restaurants through out the stay.
Stayed 7 nights in Jan 2023