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The Fives Beach Hotel & Residences

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Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
7 outdoor pools, pool umbrellas

Overview of The Fives Beach Hotel & Residences

VIP Access

The Fives Beach Hotel & Residences

4.5 star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationParadise Beach23 min drive
  • Popular LocationXplor Theme Park24 min drive
  • Popular LocationXcaret Eco Theme Park26 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, The Fives Beach Hotel & Residences is near the airport and on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Esmeralda Beach and Playa del Carmen Main Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Scuba diving and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with cave exploring and ziplining nearby.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • El Camaleon Mayakoba Golf Course - 9 min drive
  • Grand Coral Golf Riviera Maya - 10 min drive
  • Paradise Beach - 23 min drive
  • Xplor Theme Park - 24 min drive
  • Xcaret Eco Theme Park - 26 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • Restaurants on site
  • SEA OLIVE
  • Pisco Nikkei & Raw Bar
  • FLAVOURS
  • AREZZO

About this property

The Fives Beach Hotel & Residences

Upscale property on the beach, with 7 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel & Residences's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 662 rooms offer thoughtful touches such as minibars (stocked with some free items) and bathrobes, as well as comforts such as pillowtop beds and premium bedding. Furnished balconies or patios and iPod docking stations are standard, as are LCD TVs with cable channels.
The Fives Beach Hotel & Residences offers 662 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items).

Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. LCD televisions come with premium cable channels. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Shopping centre shuttle (surcharge)

Food and drink

  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 7 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Beach club (surcharge)
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Kayaking
  • Motorised watercraft
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • DVD player
  • iPod dock
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Fives & Residences Carmen
The Fives Beach Hotel Residences
The Fives Beach Hotel & Residences Playa del Carmen
The Fives Beach Hotel Residences All Senses Inclusive
The Fives Beach Hotel & Residences All-inclusive property
The Fives Azul Beach Resort Gourmet All Inclusive by Karisma
Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 353 out of 672 reviews
5 - Excellent 53%
Rating 4 - Good. 154 out of 672 reviews
4 - Good 23%
Rating 3 - Okay. 73 out of 672 reviews
3 - Okay 11%
Rating 2 - Poor. 46 out of 672 reviews
2 - Poor 7%
Rating 1 - Terrible. 46 out of 672 reviews
1 - Terrible 7%

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

4/5 Good

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Property is very nice, staff very friendly and rooms are huge and nice, some are outdated but getting repaired. The grounds are well maintained. Beach is another thing. Not nice at all.
Stayed 7 nights in Apr 2022

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Great the Hotel Room and is part of the Nature around it. Also they work very hard to clean the Sargasso from the beach Limit Vegan/Vegetarian Options.
Stayed 4 nights in Apr 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My hot water went out every day I called three maintenance request my toilet was leaking the last two days the elevator was not working I had To walk four flights of stairs with a bad back in a bad knee very upset.
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was fantastic! Every staff member says hello or good morning as they walk by, super friendly . I thought maybe the reviews were ‘coerced’ with employees asking for them but at the end of our trip, not one employee asked me to ‘write a review’ or ‘mention my name’ as I’ve had at other places. I even asked as we left if there was somewhere I could alewife a review or recommendation for our favorite employee who was so helpful and he said ‘just come back!’ We will for sure!
Stayed 4 nights in Apr 2022

1/5 Terrible

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The only good thing I can say of the resort was that it was cute and clean. Some of the staff were scammers. When I ordered room service I would pay in cash but the waiter would keep the money and I was still charged at check out. The lady at the gift shop hid a cup under my bag at checkout so when I grabbed the bag the cup fell out and she charged me for it so she can make commission. They hide information from you. Those supposed $500 resort credit is also a scam they just give you coupons and all you really get is $15 off the service you want. all the bars close at 5 in the afternoon except for the one in the lobby. This resort in overall is very boring so if you’re looking for a fun vacation this resort is not for you.
Stayed 4 nights in Mar 2022