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Grand Velas Riviera Maya - All Inclusive

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Primary image
On the beach, white sand, free beach shuttle, free beach cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
2 indoor pools, 3 outdoor pools, pool umbrellas, pool loungers

Overview of Grand Velas Riviera Maya - All Inclusive

VIP Access

Grand Velas Riviera Maya - All Inclusive

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All-inclusive
  • Laundry
Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course6 min drive
  • Popular LocationTres Rios Ecopark10 min drive
  • Popular LocationGrand Coral Golf Riviera Maya10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Presidential Suite, 2 Bedrooms (Ambassador)

  • 287 sq m
  • 2 bedrooms
  • 3 bathrooms
  • Beach view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 Bedroom (Zen)

  • 327 sq m
  • 1 bedroom
  • 2 bathrooms
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Presidential Suite, 1 Bedroom (Grand Class)

  • 353 sq m
  • 1 bedroom
  • 2 bathrooms
  • Beach view
  • Sleeps 2
  • 1 King Bed

Grand Class Pool Suite Ocean Front

  • 128 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Ambassador Suite Ocean View

  • 118 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Zen Grand Two Bedroom Family Suite Nature View

  • 220 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Ambassador Pool Suite Ocean View

  • 118 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Governador)

  • 236 sq m
  • 1 bedroom
  • 2 bathrooms
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Ambassador Two Bedrooms Family Suite Ocean View

  • 236 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Nature View Suite - Zen Experience

  • 110 sq m
  • 1 bedroom
  • 1 bathroom
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Nature View Suite with Pool - Zen Experience

  • 110 sq m
  • Studio
  • 1 bathroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Velas Riviera Maya - All Inclusive is connected to the convention centre. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Xcaret Eco Theme Park. Travelling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and skydiving nearby.

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min drive
  • Tres Rios Ecopark - 10 min drive
  • Grand Coral Golf Riviera Maya - 10 min drive
  • Playa 88 - 12 min drive
  • Punta Esmeralda Beach - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Upscale aparthotel on the beach, with 3 outdoor swimming pools

Property Location
A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, a 8-minute drive from El Camaleon Mayakoba Golf Course and 10 minutes from Grand Coral Golf Riviera Maya. This 5-star hotel is 12 mi (19.3 km) from Xcaret Eco Theme Park.

Rooms
Make yourself at home in one of the 539 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 3 outdoor swimming pools and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

Dining
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Satisfy your appetite with regional cuisine at Chaka, one of the hotel's 8 restaurants. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.


Business, Other Amenities
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This hotel has facilities measuring 94548 square feet (8784 square meters), including a conference center. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private hot tubs and iPod docking stations. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms feature MP3 docking stations and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools, 2 indoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 175 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Free beach cabanas
  • Free beach shuttle
  • Beach umbrellas
  • Beach towels
  • Beach sunloungers

Pool/Spa

  • 3 outdoor pools
  • 2 indoor pools
  • Sunloungers
  • Umbrellas
  • 4 hot tubs
  • Indoor private hot tub
  • Private hot tub
  • Massages
  • Spa services
  • 42 treatment rooms
  • Prenatal massages
  • Couples treatment room(s)
  • Swedish massages
  • Manicures and pedicures
  • Facials
  • Hot stone massages
  • Outdoor treatment area
  • Sports massages
  • Aromatherapy
  • Body treatments

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free valet parking on site
  • Local area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Family friendly

  • Free supervised childcare
  • Free children's club
  • Free cot/infant bed
  • Children's pool
  • Playground
  • Children's games
  • Children's toys

Restaurants on site

  • Chaka
  • Sen Lin
  • Lucca
  • Frida
  • Cocina de Autor

Food and drink

  • Espresso maker

Dining

  • 8 restaurants
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges
  • Manager's reception (free)
  • Stocked minibar (free)
  • Snack bar/deli
  • Couples dining
  • 24-hour room service
  • Private picnics

Bedrooms

  • Premium bedding
  • Down duvet
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Pillow menu

Bathrooms

  • Separate bath and shower
  • Rainfall shower head
  • Jetted bath
  • Designer toiletries
  • Hairdryer
  • Towels provided
  • Dressing gowns
  • Slippers

Living spaces

  • Living room

Entertainment

  • 42-inch flat-screen TV with cable service
  • Pool or billiards table
  • Games room
  • DVD player
  • MP3 docking station
  • Karaoke
  • iPod docking station
  • Piano

Outdoor areas

  • Terrace
  • Balcony or patio
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Computer station
  • Laptop workspace
  • Conference centre (94548 square feet of space)

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • Lift
  • In-room accessibility
  • Roll-in shower
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Connected to the convention centre
  • Near the sea
  • On the lake
  • Next to a golf course
  • In the shopping district
  • In the city centre
  • Near a health or beauty spa

Things to do

  • 18 holes of golf
  • Fitness centre
  • Hiking/biking trails on site
  • Free bike hire on site
  • Aerobics classes on site
  • Beach yoga on site
  • Yoga classes on site
  • Pilates classes on site
  • Mini golf on site
  • Ecotours on site
  • Kayaking on site
  • Beach volleyball on site
  • Parasailing nearby
  • Boat tours nearby
  • Theme parks nearby
  • Surfing/body boarding nearby
  • Zip-lining nearby
  • Waterskiing nearby
  • Skydiving nearby
  • Sailing nearby
  • Golf nearby

Safety features

  • Security system
  • Smoke detector

General

  • 539 rooms
  • 4 floors
  • 3 buildings
  • Built in 2008
  • Romance packages available

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