Viva Wyndham Maya - All Inclusive

Photo gallery for Viva Wyndham Maya - All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool loungers

Overview of Viva Wyndham Maya - All Inclusive

Viva Wyndham Maya - All Inclusive

3.5 star property

3.8/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlayacar Golf Club5 min drive
  • Popular LocationPaseo del Carmen5 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal14 min drive

Choose dates to view prices

About this area

Playa del Carmen

Viva Wyndham Maya - All Inclusive is located in Playacar, a neighbourhood in Playa del Carmen, and is in the entertainment district and on the beach. Playacar Golf Club and Grand Coral Golf Riviera Maya are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach Club and Xcaret Eco Theme Park. Travelling with kids? Don't miss Xplor Theme Park. Snorkelling offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.

What's nearby

  • Central Square - 39 min walk
  • Playacar Golf Club - 5 min drive
  • Paseo del Carmen - 5 min drive
  • Yucatek Divers - 7 min drive
  • Playa del Carmen Maritime Terminal - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • Restaurants on site
  • La Terraza
  • Hacienda Don Diego
  • Portofino
  • Miramare

About this property

Viva Wyndham Maya - All Inclusive

Beachfront property with relaxing spa services
At Viva Wyndham Maya - All Inclusive, hit the beach, dine on-site at La Terraza or enjoy a drink at one of the property's 2 bars/lounges. All 604 rooms offer free WiFi, balconies and LCD TVs with cable channels. Fridges, minibars and free local calls are among the other amenities available to guests.
Viva Wyndham Maya - All Inclusive offers 604 accommodations, which are accessible via exterior corridors and feature minibars and a hairdryer. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/boogie boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Count on Us (Wyndham)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Archery
  • Beach volleyball
  • Beach yoga
  • Canoeing
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Kayaking
  • Playground
  • Rock climbing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Spa services
  • Hot tub
  • Surfing/boogie boarding
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Conference space (18980 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Minibar
  • Fridge

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe (surcharge)

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.36 per accommodation, per night
  • Administrative fee: USD 1.4 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Maya Viva
Maya Viva Wyndham
Viva Maya
Viva Maya Resort
Viva Maya Wyndham
Viva Wyndham Maya
Viva Wyndham Maya Playa del Carmen
Viva Wyndham Maya Resort All Inclusive
Viva Wyndham Maya Resort All Inclusive Playa del Carmen
Wyndham Viva Maya
Viva Wyndham Maya All Inclusive Playa del Carmen
Viva Wyndham Maya Resort
Viva Wyndham Maya Resort Playa del Carmen
Playa Del Carmen Wyndham
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Wyndham Maya Riviera Maya/Playa Del Carmen Mexico
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Wyndham Maya
Viva Wyndham Maya All Inclusive
Viva Wyndham Maya Inclusive
Viva Wyndham Maya
Viva Wyndham Maya - All Inclusive Playa del Carmen
Viva Wyndham Maya - All Inclusive All-inclusive property

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 345 out of 985 reviews
5 - Excellent 35%
Rating 4 - Good. 324 out of 985 reviews
4 - Good 33%
Rating 3 - Okay. 164 out of 985 reviews
3 - Okay 17%
Rating 2 - Poor. 93 out of 985 reviews
2 - Poor 9%
Rating 1 - Terrible. 59 out of 985 reviews
1 - Terrible 6%

4.3/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

4.2/5

Eco-friendliness

2/5 Poor

Travelled with family
Liked: Staff & service, amenities
The outside area was nice but the room needs an update, including the beds. Buffet was terrible but the restaurants were good, however, we had a large group so it was hard to make reservations every night. Activities and show in the evening was excellent. Pool was nice.
Stayed 7 nights in May 2022

2/5 Poor

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Would not recommend this place to anyone. The food is absolutely terrible, and some places have ants in the food. We stayed for 7 days and were allowed to book up to 3 reservations with the restaurants, which is probably for the best since the food is just as terrible there as it is at the buffet. Furthermore, not all the restaurants were available to reserve. Overall, try to eat outside the property. Hopefully the beach will be cleaner if you do decide to go here. Otherwise you’ll be smelling rotten eggs the whole time because of the seaweed. And last but not least, hope your AC doesn’t break, because ours did 3 times. And they will try their best to convince you that it does in fact work even when the temperature won’t drop. On a positive note, they have several forms of entertainments. Their team of entertainers clearly work tirelessly. The manager (Jorge) is very accommodating.
Stayed 7 nights in May 2022

2/5 Poor

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This was our 13th vacation in Mexico, we are not superstitious, but the number 13 works. This was the worst hotel we have stayed in. The hotel and housing block is very old and in need of refurbishment, everything is shabby, cracked, dirty, rusty, and falling apart. As soon as we arrived, no one offered us even water to drink, in other hotels they offer a glass of champagne. After check-in, we had to drag our suitcases to our room ourselves. The door cards didn't work and I had to go back to the receptionist twice to have them reprogrammed. Only the third time the door opened. The room turned out to be small, gloomy, not cozy, and the design, the interior of the beds resembled a cemetery. It remains only to glue the tablets at the top, at the head of the head (buried here). We immediately noticed that everything is old, the bathroom is very small, not comfortable, the washbasin is located at chest level, which makes it very uncomfortable to wash your face and brush your teeth. The toilet seat lid constantly falls on your back when you sit on the toilet, everything is dirty in the shower glass, and everything is covered with black mold underneath. The mattresses on the beds are not very comfortable, hard, the springs press on the sides, it was bad to sleep. Although it was the third floor, the room smelled of mold and dampness. All the doors are shabby, the door to the balcony did not close well, the coffee maker is old, not comfortable, the refrigerator is rusty. The food in
Stayed 7 nights in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is big. lots of walking. place is very clean always someone cleaning the entire resort area.
Stayed 7 nights in Apr 2022