Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
Explore the area
Piste Cyclable sur Paseo Xaman-Ha3 min walk
Mahi Golf Course16 min walk
Playacar Golf Club3 min drive
Playa Del Carmen, Quintana Roo (PCM)12 min drive
Room options
About this area
Playa del Carmen
Iberostar Tucan All inclusive is located in Playacar, a neighbourhood in Playa del Carmen, and is near the airport and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while 3D Museum of Wonders and CEDAM Museum are cultural highlights. Travelling with kids? Consider Xcaret Eco Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area.
Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive
Restaurants
Ristorante Latinos - 5 min drive
Fruta Madre - 5 min drive
Carnitas Teresita - 6 min drive
Doña Aurelia - 6 min drive
Perché no - 7 min drive
About this property
Iberostar Tucan All inclusive
4.5-star luxury property located in Playacar
Consider a stay at Iberostar Tucan All inclusive and take advantage of free water park access, 2 beach bars and 2 poolside bars. This property is a great place to bask in the sun with a white sand beach, sunloungers and beach umbrellas. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a deep-tissue massage, a body scrub or hydrotherapy. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature Japanese cuisine and more. The gym offers yoga classes and aerobics classes; other things to do include windsurfing, kayaking and scuba diving. Free in-room WiFi is available to all guests, along with a swim-up bar and a terrace.
You'll also enjoy perks such as:
4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
Free self-parking
2 outdoor tennis courts, a front desk safe and smoke-free property
Bike parking, meeting rooms and ATM/banking services
Guest reviews give top marks for the location
Room features
All 350 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free stocked minibars and free WiFi.
Extra conveniences in all rooms include:
Recycling, LED light bulbs and composting
Bathrooms with eco-friendly toiletries and showers
Flat-screen TVs with satellite channels
Wardrobes/cupboards, eco-friendly cleaning products and childcare services
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
À la carte meals and snacks included
In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorised water sports are included.
Water activities
Kayaking
Sailing
Snorkelling
Windsurfing
Land activities
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Entertainment
On-site entertainment and activities
Awards and affiliations
Green/Sustainable Property This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free uncovered self-parking on site
Food and drink
5 restaurants
2 beach bars, 2 poolside bars, 5 bars/lounges and 1 swim-up bar
Restaurants on site
Bonsai
Mare Nostrum
Uxmal Restaurante
La Hacienda
Tulum
Things to do
4 outdoor pools
2 outdoor tennis courts
2 hot tubs
Aerobics classes
Bike parking
Children's pool
Fitness centre
Free water park access
Kayaking
Playground
Sauna
Scuba diving
Shopping
Spa services
Steam room
Tennis
Windsurfing
Yoga classes
Family friendly
4 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised childcare
Free water park access
In-room childcare (surcharge)
Playground
Snack bar/deli
Conveniences
ATM/banking services
Front-desk safe
Gift shop/newsstand
Water dispenser
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services
Business services
Conference space
Meeting rooms
Outdoors
Beach loungers
Beach umbrellas
Beachfront location
Garden
Nature reserve
Picnic area
Pool sunloungers
Pool umbrellas
Terrace
Spa
5 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Turkish bath/hammam
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 28.87 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Property is also known as
Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property
Frequently asked questions
Does Iberostar Tucan All inclusive have a pool?
Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM.
Is Iberostar Tucan All inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Iberostar Tucan All inclusive?
Self-parking is free at this property.
What time is check-in at Iberostar Tucan All inclusive?
Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Iberostar Tucan All inclusive?
Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).
Are there all-inclusive benefits at Iberostar Tucan All inclusive?
Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.
Where is Iberostar Tucan All inclusive located?
Nestled on the beach, this Playacar property is 0.2 mi (0.3 km) from Piste Cyclable sur Paseo Xaman-Ha and 1.8 mi (2.9 km) from Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mahi Golf Course are also within 2 miles (3 km).
Can I cancel my reservation for free at Iberostar Tucan All inclusive and receive a full refund?
Yes, Iberostar Tucan All inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Iberostar Tucan All inclusive cancellation policy on our site for more details about any exclusions or requirements.
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The rooms were outdated and the beds somewhat hard, but everything was clean and managed. No food options between 10-11pm, and the entertainment options were not as good as I anticipated, but the grounds, pools, and beach certainly made up for those shortfalls.
Positives:
The main pool.
Places to sit.
Lobby drinks.
Room set up.
Restaurant food. Especially Japanese and smokehouse.
Buffet food had quality versus quantity.
Beach food.
Always something to do.
Staff was friendly.
Beach locale is nice and lots of chairs in beach.
Always cooking up something good on beach.
Good beds (firm but the best I have been in Mexico).
Quiet at night in room.
Lots and lots of cool animals, reptiles etc to see.
Negatives:
- need shade in pool
- entertainment at night. (There was a good fire show and a good Mexican folk dance show but otherwise compared to other resorts I have been… I didn’t mind as not a huge night person but just for people wanting to compare).
- constantly trying to sell wine bottles to customers.
- no room service or liquor in rooms besides beer. (I didn’t mind but just compared to other resorts).
- no chill lounge or like quieter place to go. Even lobby bar usually has karaoke or loud games..
Overall great resort but there would be a few things I would tweak to make it that much better.