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Iberostar Tucan All inclusive

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4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Overview of Iberostar Tucan All inclusive

UNESCO Sustainable Travel Pledge

Iberostar Tucan All inclusive

4.5-star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha3 min walk
  • Popular LocationMahi Golf Course16 min walk
  • Popular LocationPlayacar Golf Club3 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)12 min drive

Room options

About this area

Playa del Carmen

Iberostar Tucan All inclusive is located in Playacar, a neighbourhood in Playa del Carmen, and is near the airport and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while 3D Museum of Wonders and CEDAM Museum are cultural highlights. Travelling with kids? Consider Xcaret Eco Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 3 min walk
  • Mahi Golf Course - 16 min walk
  • Playacar Golf Club - 3 min drive
  • Xaman Ha Aviary - 4 min drive
  • Paseo del Carmen - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive

Restaurants

  • Ristorante Latinos - 5 min drive
  • Fruta Madre - 5 min drive
  • Carnitas Teresita - 6 min drive
  • Doña Aurelia - 6 min drive
  • Perché no - 7 min drive

About this property

Iberostar Tucan All inclusive

4.5-star luxury property located in Playacar
Consider a stay at Iberostar Tucan All inclusive and take advantage of free water park access, 2 beach bars and 2 poolside bars. This property is a great place to bask in the sun with a white sand beach, sunloungers and beach umbrellas. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a deep-tissue massage, a body scrub or hydrotherapy. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature Japanese cuisine and more. The gym offers yoga classes and aerobics classes; other things to do include windsurfing, kayaking and scuba diving. Free in-room WiFi is available to all guests, along with a swim-up bar and a terrace.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • 2 outdoor tennis courts, a front desk safe and smoke-free property
  • Bike parking, meeting rooms and ATM/banking services
  • Guest reviews give top marks for the location
Room features
All 350 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free stocked minibars and free WiFi.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and composting
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, eco-friendly cleaning products and childcare services

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • 5 restaurants
  • 2 beach bars, 2 poolside bars, 5 bars/lounges and 1 swim-up bar

Restaurants on site

  • Bonsai
  • Mare Nostrum
  • Uxmal Restaurante
  • La Hacienda
  • Tulum

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 2 hot tubs
  • Aerobics classes
  • Bike parking
  • Children's pool
  • Fitness centre
  • Free water park access
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Spa services
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room childcare (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Nature reserve
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Free minibar

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

Does Iberostar Tucan All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

Is Iberostar Tucan All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Tucan All inclusive?

Self-parking is free at this property.

What time is check-in at Iberostar Tucan All inclusive?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Tucan All inclusive?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Tucan All inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.

Where is Iberostar Tucan All inclusive located?

Nestled on the beach, this Playacar property is 0.2 mi (0.3 km) from Piste Cyclable sur Paseo Xaman-Ha and 1.8 mi (2.9 km) from Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mahi Golf Course are also within 2 miles (3 km).

Can I cancel my reservation for free at Iberostar Tucan All inclusive and receive a full refund?

Yes, Iberostar Tucan All inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Iberostar Tucan All inclusive cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.4

Very good

Rating 10 - Excellent. 566 out of 1032 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 277 out of 1032 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 100 out of 1032 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 50 out of 1032 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 39 out of 1032 reviews" "
" "2 - Terrible 4%

9.1/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 4 nights in Jan 2023

8/10 Good

Susan C.

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were outdated and the beds somewhat hard, but everything was clean and managed. No food options between 10-11pm, and the entertainment options were not as good as I anticipated, but the grounds, pools, and beach certainly made up for those shortfalls.

8/10 Good

Arghavan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed and spent a lot of time in resort,food was fantastic

8/10 Good

Sarah, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: The main pool. Places to sit. Lobby drinks. Room set up. Restaurant food. Especially Japanese and smokehouse. Buffet food had quality versus quantity. Beach food. Always something to do. Staff was friendly. Beach locale is nice and lots of chairs in beach. Always cooking up something good on beach. Good beds (firm but the best I have been in Mexico). Quiet at night in room. Lots and lots of cool animals, reptiles etc to see. Negatives: - need shade in pool - entertainment at night. (There was a good fire show and a good Mexican folk dance show but otherwise compared to other resorts I have been… I didn’t mind as not a huge night person but just for people wanting to compare). - constantly trying to sell wine bottles to customers. - no room service or liquor in rooms besides beer. (I didn’t mind but just compared to other resorts). - no chill lounge or like quieter place to go. Even lobby bar usually has karaoke or loud games.. Overall great resort but there would be a few things I would tweak to make it that much better.