Located on the beach, Playacar Palace All Inclusive is in Playacar, a neighbourhood in Playa del Carmen with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Quinta Alegría Shopping Mall. Looking to get your feet wet? Scuba diving, snorkelling and parasailing adventures can be found near the property.
Ocean-view property with a swim-up bar, near Playa del Carmen Main Beach
Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, dressing gowns, slippers and designer toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests aged under 18 years old are not allowed in the health club or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Land activities
Fitness facilities
Lessons/classes/games
Aerobics
Dancing
Yoga
Entertainment
On-site entertainment and activities
On-site live performances
Languages
English, French, Portuguese, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa
Property is also known as
All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope
Frequently asked questions
Does Playacar Palace All Inclusive have a pool?
Yes, this property has an outdoor pool and a children's pool.
How much does it cost to stay at ?
As of 4 Feb 2023, prices found for a 1-night stay for 2 adults at on 6 Mar 2023 start from €536.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Playacar Palace All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Playacar Palace All Inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at Playacar Palace All Inclusive?
Check-in is from 3 PM - midnight.
What time is check-out at Playacar Palace All Inclusive?
Checkout is at noon.
Are there all-inclusive benefits at Playacar Palace All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, dance classes, yoga classes and more.
Where is Playacar Palace All Inclusive located?
This beachfront all-inclusive property is located in Playa del Carmen (Playacar), close to Paseo del Carmen, Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. Also nearby are Plaza Paraiso and Xaman Ha Aviary.
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Enjoyed my stay Playacar Palace! The staff was all super nice and attentive. There were a lot of fun activities to do at the resort, great entertainment and it was a walking distance from the main strip in Playa del Carmen. Iran, Dana, and many more staff members remembered us throughout our whole stay and always made conversation with us. Will definitely return and will recommend to friends and family.
The staff was the best part. Food was bad, drinks were weak, and slow, need more bartenders. For 500 a night, would not recommend. They also corner us at the end to rebook. We kept saying no and wouldn’t stop.
They went above and beyond to accommodate my gluten intolerance. Even at the buffet they made me special food and prepared it safely away from contamination. They gave me a ton of options at the restaurants too.
Peggy
10/10 Excellent
Sameer
Travelled with family, Travelled with family and small children
Perfect Location with lots of options. Smaller resort which was great for us. Food was the best we've had for an all inclusive. Everything was a near 10/10. January I think was high tide season. No chairs were used on the beach was the only flaw.
Will come to this resort again.
Sameer
10/10 Excellent
Senthil
Travelled with family, Travelled with family and small children
I would definitely go there again for the wonderful food and hospitality they provided.
Senthil
8/10 Good
Ernest
Travelled with family, Travelled with family and small children
2 Jan 2023
Liked: Cleanliness, staff & service, amenities
Service is top notch. Everyone is attentive and quick. Location is perfect. Short walk to main part of town and right next to the ferry to Cozumel. The property could use a bit of a face lift. Staff advised the lobby area was recently renovated but the exterior is in need of attention. Nonetheless we enjoyed our stay and would definitely come back.
The weather was great, the food was amazing (Bocelli and Momo), the beach was beatiful, but the staff at Playacar Palace was the absolute best!
Food acccomodations, room service, as well as housekeeping made the stay easy.
Shoutout to Rodrigo of the entertainment staff to keep things fun and interactive with pool activities. He was a blast!
We stayed 10 days and wish we stayed longer. Will be back!
