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Tukan Hotel Playa del Carmen

3.5 star property
Resort with 2 outdoor swimming pools, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
Reception
Property entrance
Honeymoon Room
Sun deck
Just steps from bustling Quinta Avenida, Tukan Hotel Playa del Carmen offers a serene escape with two outdoor pools and a garden. Guests start their day with breakfast at La Ceiba, relax on the sunny terrace, or enjoy drinks at the bar. Multilingual staff ensure a smooth stay.

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Pet-friendly
  • Air conditioning

Room options

Check availability for these dates

Tonight

Sep 28 - Sep 29
Check availability for tonight Sep 28 - Sep 29

Tomorrow

Sep 29 - Sep 30
Check availability for tomorrow Sep 29 - Sep 30
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe 2 Bedroom

Deluxe 2 Bedroom

Deluxe 2 Bedroom

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
2 bedrooms
Cable channels
In-room safe
Wardrobe
  • 43 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Cable channels
In-room safe
Wardrobe
Mobile key entry
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Tukan Tower

Deluxe Tukan Tower

Deluxe Tukan Tower

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Cable channels
In-room safe
Wardrobe
Mobile key entry
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Cable channels
In-room safe
Wardrobe
Mobile key entry
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Cable channels
In-room safe
Wardrobe
Mobile key entry
  • 21 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

View all photos for Basic Room

Basic Room

Basic Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Cable channels
In-room safe
Wardrobe
Mobile key entry
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Tukan Hotel Playa del Carmen is in a shopping district and by the sea. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Discover the area's water adventures with jet skiing and snorkelling nearby, or enjoy the great outdoors with skydiving and ecotours.
Visit our Playa del Carmen travel guideOpens in a new window
View more Resorts in Playa del CarmenOpens in a new window
Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪La Parrilla Playa - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

Resort near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Tukan Hotel Playa del Carmen provides a terrace, a garden and a bar. The on-site restaurant, La Ceiba, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • 2 outdoor pools
  • Buffet breakfast (surcharge), access to a nearby health club and concierge services
  • A porter/bellboy, wedding services and a front desk safe
  • A 24-hour front desk, luggage storage and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 156 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch LCD TVs with cable channels
  • Wardrobes/cupboards, ceiling fans and limited housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: MXN 245 to 270 for adults and MXN 125 to 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 11 buildings
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 250, per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 245 to 270 for adults and MXN 125 to 150 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Does Tukan Hotel Playa del Carmen have a pool?

Yes, this property has 2 outdoor pools.

Is Tukan Hotel Playa del Carmen pet-friendly?

Yes, this resort allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of MXN 500 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Tukan Hotel Playa del Carmen?

There is free parking nearby.

What time is check-in at Tukan Hotel Playa del Carmen?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Tukan Hotel Playa del Carmen?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Tukan Hotel Playa del Carmen located?

Located in Downtown Playa del Carmen, this resort is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playacar Beach are also within 15 minutes.

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Tukan Hotel Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 198 out of 975 reviews
Rating 8 - Good. 292 out of 975 reviews
Rating 6 - Okay. 241 out of 975 reviews
Rating 4 - Poor. 112 out of 975 reviews
Rating 2 - Terrible. 132 out of 975 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Guadalupe

Liked: Staff & service, amenities, property conditions & facilities
Me gustó la ubicación del hotel
Stayed 5 nights in Aug 2025

10/10 Excellent

Erendira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opcion. Centrica y amable el personal
Stayed 1 night in Aug 2025

8/10 Good

Gwen

Liked: Amenities
I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again.
Stayed 8 nights in Sep 2025

2/10 Terrible

Adriana

Liked: Cleanliness
Disliked: Staff & service, amenities
Cercania a todo.
Stayed 1 night in Aug 2025

10/10 Excellent

José Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación y buen descanso
Stayed 2 nights in Apr 2025

4/10 Poor

Irving Giovanni

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
En ubicación es una excelente opción, no así en limpieza dejan mucho que desear claro que aveces con el costo no se puede exigir más, si buscas un lugar solo para dormir si lo recomendaría!
Stayed 2 nights in Jul 2025

2/10 Terrible

Karla Gpe

Disliked: Cleanliness, staff & service, amenities
Fueron poco amables, sentí molestia por no haber reservado directamente en el hotel, todo el tiempo me hicieron sentir como si fuese gratis mi estadía, para registrarme tardé más de 2 hrs, porque no les aparecía en la página, no recomiendo este hotel para nada
Stayed 4 nights in Aug 2025

6/10 Okay

Carlos

El Hotel te
Stayed 5 nights in Mar 2025

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Fue agradable estar ahi
Stayed 5 nights in Mar 2025

8/10 Good

CHARLYE GERMAN

Liked: Cleanliness, staff & service, amenities
Un poco antiguo las habitaciones, la TV tenía daño, pero para lo que sirve el hotel es para descansar, el personal muy hablé y buena ubicación muy cerca de la 5a avenida
Stayed 1 night in Apr 2025

8/10 Good

Åsa

Liked: Cleanliness, staff & service, room comfort
Ligger precis intill stora affärs och restauranggatan, nära att gå till stranden och mysig djungelträdgård med pool.
Stayed 7 nights in Feb 2025

10/10 Excellent

José Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta hospedarme en este hotel, me es muy practico y excelente ubicacion
Stayed 3 nights in Aug 2024

2/10 Terrible

Sergio Sebastian Ortiz

Disliked: Staff & service, amenities, property conditions & facilities
El personal de recepción más cerrados que portón con mil candados , nunca quisieron darme una llave extra en una habitación de 4 personas , pésima la calidad del agua , te quieren vender el servicio de desayunos muy insistentemente y si no lo compras te ponen caras.Lo único bueno del hotel es la ubicación, creo que nunca regresaría , de hecho preferí perder noches e irme a otro hotel y fue un mundo de diferencia en todos los aspectos
Stayed 5 nights in Jul 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Stayed 2 nights in Oct 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para pasar en familia
Stayed 1 night in Mar 2024

8/10 Good

YAMARIE L ROSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La llave del cuarto la ponen en el brazalete, lo cual es buena idea, PERO lo MALO es que es a UNA SOLA persona p/c. Eso NO nos gustó porque fui con una amiga y ella dependía de mi para entrar al cuarto. Si se le quedaba algo, yo tenia que interrumpir lo mío para buscar lo de ella. :-( En lo demás, está bastante bien y buena ubicación.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jose Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación del hotel, muy recomendado
Stayed 2 nights in Sep 2023

10/10 Excellent

Janice Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Stayed 14 nights in Jan 2025

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Stayed 5 nights in Aug 2024

6/10 Okay

Satu

Liked: Cleanliness, staff & service
Good local, food was good.
Stayed 10 nights in Mar 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion
Stayed 3 nights in Jun 2024

10/10 Excellent

Arcenio Lastra De

Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 4 nights in Feb 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service
Es un hotel con una buena ubicación
Stayed 1 night in Sep 2023

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente! Me encanta este hotel
Stayed 1 night in Aug 2024

2/10 Terrible

bertha livier camacho

Disliked: Staff & service
Música hasta las 3 de la mañana y el parking es en la calle
Stayed 6 nights in Mar 2025

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