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Senses Quinta Avenida By Artisan Adults Only

3.5 star property
Travelers discover tranquility at this adults-only retreat in Playa del Carmen, where rooftop views complement relaxing spa treatments

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Senses Quinta Avenida By Artisan Adults Only offers a peaceful escape in central Playa del Carmen. Enjoy the rooftop terrace, massage services, and pool area with in-room WiFi. The attentive staff enhances the experience at this serene hotel near Mamitas Beach.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 8 of 8 rooms

Double Room Superior

  • 35 sq m
  • Sleeps 2

Double Room Deluxe

  • 35 sq m
  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Ceiling fan
Rainfall showerhead
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, Hot Tub

Deluxe Studio Suite, Hot Tub

Deluxe Studio Suite, Hot Tub

7.6 out of 10
Good
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Suite, 1 King Bed, Hot Tub

Terrace/patio

Elite Suite, 1 King Bed, Hot Tub

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
Hairdryer
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Suite, 2 Double Beds

Elite Suite, 2 Double Beds

Elite Suite, 2 Double Beds

Highlights

Private indoor hot tub
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
Bathrobes
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Double Suite Junior with internal view

Premium bedding, minibar, in-room safe, desk

Double Suite Junior with internal view

  • 32 sq m
  • Sleeps 2

Double Room Standard

  • 60 sq m
  • Sleeps 2
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About the area

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Senses Quinta Avenida By Artisan Adults Only is in the entertainment district and near a boardwalk. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Visit our Playa del Carmen travel guideOpens in a new window
Map
5A. Avenida Norte # 324, entre 26 y 28 Sur, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Trattoria del Centro - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk

About this property

Senses Quinta Avenida By Artisan Adults Only

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Senses Quinta Avenida By Artisan Adults Only provides a poolside bar, a rooftop terrace and a bar. Take some time to relax at the on-site spa. Guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and a 24-hour front desk
  • A front desk safe, concierge services and luggage storage
  • Massage treatment rooms, a reception hall and a lift
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Senses Quinta Avenida By Artisan Adults Only feature thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 55-inch flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 9:00 AM to noon for a fee: MXN 200 per person
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Senses Bar

Things to do

  • Full-service spa
  • Hot tub
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately MXN 200 per person
  • Airport shuttle fee: MXN 1233 per person (return)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8 AM to 10 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

ARTISAN Handmade Collection
ARTISAN Handmade Collection Playa del Carmen
ARTISAN Handmade Hotel Collection
ARTISAN Handmade Hotel Collection Playa del Carmen
Senses Quinta Avenida Artisan Adults Hotel Playa del Carmen
Senses Quinta Avenida Artisan Adults Hotel
Senses Quinta Avenida Artisan Adults Playa del Carmen
Senses Quinta Avenida Artisan Adults

Frequently asked questions

Does Senses Quinta Avenida By Artisan Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM to 10 PM.

Is Senses Quinta Avenida By Artisan Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Senses Quinta Avenida By Artisan Adults Only?

Senses Quinta Avenida By Artisan Adults Only doesn't offer parking.

What time is check-in at Senses Quinta Avenida By Artisan Adults Only?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Senses Quinta Avenida By Artisan Adults Only?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Senses Quinta Avenida By Artisan Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1233 per person applies.

Where is Senses Quinta Avenida By Artisan Adults Only located?

Located in Downtown Playa del Carmen, this beach hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 1 mile (2 km).

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Reviews

Senses Quinta Avenida By Artisan Adults Only Reviews

8.0

Very good

8.6

Cleanliness

9.4

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 222 out of 486 reviews
Rating 8 - Good. 123 out of 486 reviews
Rating 6 - Okay. 69 out of 486 reviews
Rating 4 - Poor. 35 out of 486 reviews
Rating 2 - Terrible. 37 out of 486 reviews

Reviews

10/10 Excellent

GORDON

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with super nice staff.
Stayed 4 nights in Jul 2025

8/10 Good

Ngeun

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff and awesome rooftop pool that’s never busy.
Stayed 4 nights in Dec 2024

6/10 Okay

Joel

Liked: Cleanliness, property conditions & facilities
The rooms are nice, lots of restaurants nearby
Stayed 4 nights in Feb 2024

8/10 Good

Patrick

Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Antione

Liked: Cleanliness, staff & service, property conditions & facilities
The property is a hidden gem. All the review were right on-point! In proximity to everything. I enjoyed my stay and will definitely stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
Stayed 4 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff !!! And great location !! I felt comfortable there !!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Staff is legit. Hot water questionable at times but would stay here again!
Stayed 3 nights in Oct 2024

8/10 Good

ROLANDO

Liked: Staff & service

La Quinta Ave

The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
Stayed 6 nights in Feb 2025

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Just very noisy late into the night been on 5th ave
Stayed 3 nights in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at Senses and we were DELIGHTED by everything - great location on La Quinta Avenida (for shopping and dining), great facility with balconies overlooking the street as well as a beautiful rooftop pool and deck with views of the ocean, great staff (friendly and helpful). They stored our luggage as we arrived early and didn't need to leave until late.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

A clean luxyru hotel with a nice pool area

A cool luxury hotel. The balcony was nice and had a good view. The pool area was very nice and clean. The shower and toilet were very good. The bed was very good and big! The hot tub in the room was a bit dirty, so we didnt use it. In the room wifi was very weak, sometimes not at all (could be due to windy weather) Location a bit weak for our needs.
Stayed 2 nights in Jan 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service
The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
Stayed 5 nights in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service

Good location, but more to wish from the hotel

Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Stayed 6 nights in Jan 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
Stayed 4 nights in Feb 2024

8/10 Good

Gabriela de

Good choice

Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
Stayed 2 nights in Feb 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
Stayed 8 nights in Apr 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Stayed 5 nights in Jul 2025

6/10 Okay

yoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel for short stay !!

This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
Stayed 4 nights in Feb 2024

6/10 Okay

Eric

Liked: Cleanliness
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
Stayed 9 nights in Jan 2025

4/10 Poor

casey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
Stayed 2 nights in Dec 2023

10/10 Excellent

Romeo Delon

Liked: Cleanliness, amenities
We loved our stay here.
Stayed 1 night in Dec 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Aug 2025

8/10 Good

Jasson

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in playa del carmen, specially if you like to walk late in the 5th, you can go and enjoy the commercial places in that avenue and go back easily.
Stayed 1 night in Mar 2025