"Excellence Hotels provide best guest servicing on every single stage. I bet families with small kids who are not in school age can't find any better resort to stay. I received 5 phone calls from guest service and received 6 complimentary upgrades and gifts to make sure we're having good time and ..."
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Cancun, QROO, CP 77500
7.8/10 Good! (2,424 reviews)
"Beautiful grounds, the staff was excellent! Especially to Angel, Christina and Sergio. The unfortunate thing is there was only 1 lobby bar for the whole resort. Vip bar was for members only. I was there during spring break and what a mess at the lobby bar. Real adults couldn't sit and relax with ..."
"I asked the front desk to please place my family (4 rooms) on the same floor. We ended up being in separate towers! I resent the resort fees as I did not use any of the resort’s amenities. On Saturday morning I did not have any hot water to take a shower."
Carretera El Macao, Punta Cana, La Altagracia, 23000
8.4/10 Very Good! (2,097 reviews)
"The property is nice. Certain bathrooms need to be fixed like locks on doors, the button to flush is missing. The pools are missing tiles so be careful when you walk in pool. The restaurant are clean for most part. Food is decent for the buffet food."