Deluxe Family Room
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Reviews of Clayton Hotel Silver Springs

4 out of 5
Clayton Hotel Silver Springs
Tivoli, Cork, Cork

Reviews

7.8

Good

Rating 10 - Excellent. 344 out of 1001 reviews" "
Rating 8 - Good. 367 out of 1001 reviews" "
Rating 6 - Okay. 157 out of 1001 reviews" "
Rating 4 - Poor. 90 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

KEVIN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Very out dated. The restaurant staff was very kind but the floors and walls were dirty.
Stayed 1 night in Apr 2024

10/10 Excellent

LORRAINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked rooms and size Disliked location, amount of traffic and service into city
Stayed 4 nights in Feb 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
nice

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything. The only thing that let it down was the lack of bar staff during busy periods. You could be waiting up to 15 minutes to get served.
Stayed 3 nights in Feb 2024

2/10 Terrible

Paul

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Don’t expect much
Service in the restaurant was glacial at best Menu is very limited and food the same
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024

6/10 Okay

Paul

Hotel was crowded for an event with paper thin walls and noise from all rooms all night. Hotel looks tired and in need of renovation. The restaurant was over run and staff seemed in short supply and stressed. We were going to eat there but didn't like the look of it and headed to Cork. The price of this hotel does not reflect its standard
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review of my stay
Its was a lovely hotel. Staff were amazing from check-in to check out. Room was spoiless. Plenty towels. Plenty of tea, coffee, milk and biscuits. The fridge was empty, which i was delighted to see because i like to keep my water cold. I had a freat sleep, the bed seemed hard but as soon as my head hit the pillow, i was out like a light. Will love to go there again and would recommend it to ithers
Stayed 1 night in Dec 2023

2/10 Terrible

Aoibheann

Travelled with group
Disliked: Staff & service
We paided almost 300 to stay one night in this hotel and when we arrived the staff were friendly at the reception but as we tried to sit down for dinner the supervisor was horrible to the group we were with. We were left standing there for 20 minutes no one bothers to come up and apologise or inform us how long we’d be waiting. I understand if the place is understaffed or they were busy but the price we paid to be left waiting for almost 20 minutes and then to be met with rudeness was just added a sour taste to the stay
Stayed 1 night in Jan 2024

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

4/10 Poor

Gerard, Chevy Chase

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel location is next to very noisey road , windows provide no insulation from noise. Parking is very tight. E-car charging not working. Elevation too small and only one so queing necessary. Stopped twice due to overloading. Three Staff in restrauraunt did not pay attention to guests. Bathroomin room had black mould on floor and between wall tiles. Sink blocked. Would never stay there again
Stayed 1 night in Dec 2023

10/10 Excellent

Justyna

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Deirdre

Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Micheál

Stayed 1 night in Dec 2023

6/10 Okay

John

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, quick and easy if you need to go on in the city or if you need to leave the city. Clean and quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel.
Stayed 1 night in Nov 2023

8/10 Good

jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was brilliant
Stayed 1 night in Nov 2023

4/10 Poor

Sam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures on the website seem to be from 10-15 years ago at least. Carpet in the rooms has stains in multiple locations and the room had a smell to it. I was looking forward to staying here and once I got to the room I was unfortunately disappointed.
Stayed 1 night in Nov 2023

2/10 Terrible

Maxwell

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Won't be going to that hotel group again..
We'll must say hotel and room generally good but always a but, we'll to say my experience was not good in a scence for example when had late lunch meal in the bar for bar food I had the toasted special which I thought it was fine and my wife's order she tells me salad was limp didn't seem fresh by her opinion before you judge my wife she is a trained chef herself so she would know and evening meal I had pizza which I thought it was nice but my wife had the steak and asked medium well done well she got more well done as side of steak very tough and she had to really chew alot so not what she really ordered and lastly must say I ordered a drink from staff a young lady and waited and waited bout 10 or more minutes nothing so I went to the bar to enquire and low and behold she was gone as when her shift finished she was gone and told no one I ordered a drink so had to reorder my drink at the bar we'll bad communication skills there in my opinion must say as besides that for our wedding anniversary which it was our trip away to that hotel and overall not great I must say by my experience...
Stayed 1 night in Nov 2023

8/10 Good

Jens

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable enough, but rather expensive - good breakfast, friendly staff, beautiful river
Stayed 5 nights in Jul 2023
Response from . on 5 Nov 2023
Dear Jens,Thank you very much for taking the time to review our Hotel,Kind Regards,Scott Hornibrook

6/10 Okay

Christopher

Stayed 1 night in Oct 2023
Response from . on 5 Nov 2023
Dear Christopher,Thank you very much for taking the time to review our Hotel,Kind Regards,Scott Hornibrook

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from . on 5 Nov 2023
Dear Geraldine,Thank you very much for taking the time to review our Hotel,Kind Regards,Scott Hornibrook

6/10 Okay

Mark

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Rubbish left behind not cleaned and was behind curtain by previous occupants. Shower area run down tiles stained
Stayed 1 night in Oct 2023
Response from . on 5 Nov 2023
Dear Mark,Thank you very much for taking the time to review our Hotel and rest assured I have passed your comments to our Maintenance and Accommodation teams,Kind Regards,Scott Hornibrook

10/10 Excellent

Ricky

Stayed 1 night in Oct 2023
Response from . on 5 Nov 2023
Dear Ricky,Thank you very much for taking the time to review our Hotel,Kind Regards,Scott Hornibrook

4/10 Poor

Katie

Stayed 2 nights in Oct 2023
Response from . on 5 Nov 2023
Dear Katie,Thank you very much for taking the time to review our Hotel,Kind Regards,Scott Hornibrook

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from . on 21 Oct 2023
Dear Alan,Thank you very much for taking the time to review our Hotel,We hope to see you again soon,Kind Regards,Scott HornibrookDeputy General Manager

10/10 Excellent

heather

Stayed 1 night in Oct 2023
Response from . on 5 Nov 2023
Dear Heather,Thank you very much for taking the time to review our Hotel,Kind Regards,Scott Hornibrook

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Nights in Cork
Check in was efficient, although there was some delay due to multiple guests checking in. We requested a room with walk in shower and were assigned an access room which had a couple of maintenance issues which we reported early the next morning. The reception staff had no problems providing us with another room and apologised for the inconvenience. Staff were also helpful in advising how to visit the city centre (15 Euro taxi ride) and checked again with us if our new room was acceptable. We only had one breakfast but had dinner each night (3 night stay). Meals were very good and the staff were great, especially as they were busy on 2 nights, friendly and professional. There is not much else nearby and the rooms are not airconditioned but was comfortable and convenient for our stay. Check out was efficient.
Stayed 3 nights in Sep 2023
Response from . on 17 Oct 2023
Dear Rosemary,Thank you for the review of our hotel! We are glad that you enjoyed your stay and thank you very much for your feedback,We hope to see you again very soon.Sincerely,Scott Hornibrook

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023
Response from . on 5 Nov 2023
Dear Stephanie,Thank you very much for taking the time to review our Hotel,Kind Regards,Scott Hornibrook

6/10 Okay

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
After taking to front desk I was told they would be able to shut the heat off in my room as it was not needed. The heat stayed on all nite very very uncomfortable night did not sleep that was with the windows open
Stayed 1 night in Oct 2023
Response from . on 7 Oct 2023
Dear Patrick Thank you for reviewing our hotel i have spoken to relevant people about issue you have raised we appreciate all feedback hopefully we can welcome you back to clayton hotel silversprings againKindest RegardsGrace McCarthyFront Office Manager

6/10 Okay

m

Stayed 2 nights in Sep 2023
Response from . on 3 Oct 2023
Thank you for taking the time to review our hotel we hope we can welcome you back again to the clayton hotel silverspringskindest regardsGrace McCarthyFront Office Manager

6/10 Okay

Jami

Travelled with family
Liked: Cleanliness, property conditions & facilities
Only 1 elevator, slow service in restaurant, not close to town center. Room cleaner knocked at 8 am to see if we needed towels-we were sleeping! Room clean 😊
Stayed 2 nights in Sep 2023
Response from . on 5 Nov 2023
Dear Jami,Thank you very much for taking the time to review our Hotel,Kind Regards,Scott Hornibrook

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had easy access to city and was clean. Staff was friendly
Stayed 2 nights in Sep 2023
Response from . on 30 Sept 2023
Dear Carolyn,Thank you for taking the time to review your experience of our Hotel,Kind Regards,Scott HornibrookDeputy General Manager

10/10 Excellent

Diane, Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and comfortable. Dinner was a bit hectic as it was very understaffed, but the food was fine and the servers were nice-when you got their attention. We had dinner around 8pm, then saw the same server working breakfast at 8am. The desk clerk was even assisting with serving.
Stayed 1 night in Sep 2023
Response from . on 22 Sept 2023
Dear DianeThank you very much for taking the time to review our thank you for you positive feedback we aim to please all guest we do apologise for any issues you encountered we hope to welcome you back again and give you a great experience here at the clayton hotel silverspringsKindest RegardsGrace McCarthyFront Office Manager

8/10 Good

Derek

Stayed 1 night in Sep 2023
Response from . on 22 Sept 2023
Dear Derek Thank you for reviewing our hotel we hope to welcome you back again Kindest Regards Grace McCarthyFront Office Manager

2/10 Terrible

Niall

Stayed 1 night in Sep 2023
Response from . on 22 Sept 2023
Dear Niall Thank you for reviewing our hotel we hope we can welcome you back to clayton hotel silversprings Kindest Regards Grace McCarthy

4/10 Poor

Anthony

Stayed 1 night in Sep 2023
Response from . on 20 Sept 2023
Hi Anthony,Thank you for taking the time to review our Hotel,We hope to see you again soon,Kind Regards,Scott Hornibrook

6/10 Okay

Helen

Stayed 2 nights in Sep 2023
Response from . on 20 Sept 2023
Hi Helen,Thank you for taking the time to review our Hotel,We hope to see you again soon,Kind Regards,Scott Hornibrook

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from . on 20 Sept 2023
Hi Kevin,Thank you for taking the time to review our Hotel,We hope to see you again soon,Kind Regards,Scott Hornibrook

6/10 Okay

Shannon

Stayed 2 nights in Sep 2023
Response from . on 8 Oct 2023
Dear Shannon,Thank you very much for taking the time to review our hotel,We hope to see you again soon,Kind Regards,Scott HornibrookDeputy General Manager

2/10 Terrible

Jatinder

Disliked: Cleanliness, amenities, property conditions & facilities
Washroom is so crapy. If I had a choice I would have walked away. Newer book a place like this for me again
Stayed 1 night in Sep 2023
Response from . on 18 Sept 2023
Dear Jatinder Thank you for your feedback we apperiate the time you took i have raised your concerns with the team here and try to resolve any issues Kindest Regards Grace McCarthyFront office manager

6/10 Okay

Catherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The hotel was adequate but dated. The room size was generous. The maintenance man was responsive & friendly. However, the daily maintenance of the room was sorely lacking and the lack of air conditioning was oppressive.
Stayed 10 nights in Sep 2023
Response from . on 18 Sept 2023
Dear Catherine Thank you for taking the time to review our hotel we are happy you enjoyed your overall stay i have spoke to the relevant people in relation to your concerns Kindest regards Grace McCarthyFront office manager

8/10 Good

Thomas

Stayed 1 night in Sep 2023
Response from . on 7 Oct 2023
Dear Thomas Thank you for reviewing our hotel we hope to be able to welcome you back again to the clayton hotel silverspringsKindest RegardsGrace McCarthy

8/10 Good

Charles

Stayed 1 night in Sep 2023
Response from . on 7 Oct 2023
Dear Charles Thank you very much for taking the time to review our property thank you for your review we hope we will be able to welcome you back again Kindest RegardsGrace McCarthyFront Office Manager

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, room comfort
Very expensive
Very expensive no breakfast included.
Stayed 1 night in Sep 2023
Response from . on 18 Sept 2023
Dear Matthew thank you for your feedback we appreciate all feedback and hope we can welcome you back againKindest Regards Grace McCarthyFront office manager