Costa Maya Hotels

"amazing staff"

"Casona Palms is a beautiful well appointed home in a special place. The hosts have put plenty of thought and care into their guests experience. From the moment I was in touch with Julie, the host, prior to completing the booking she very easy to communicate with.Julie went above and beyond during our stay. She immediately ordered us a stainless steel pan when we let her know one of the non stick cookware pans was scratched. Julie even ordered a Christmas tree and decorations for our daughters out of the goodness of her heart. It was such a lovely gesture and speaks volumes of how she cares about her guests and their time spent at the villa. She was in touch often sharing tips about current events in the area.The caretakers and their sweet pets on site were great and very friendly. Again, we had our expectations exceeded when they called to inform us we forgot a piece of luggage. They offered to drive it to us all the way in town. We both started to drive towards each other and Jose (the caretaker) met us half way on the road with the bag. He saved us a lot of time. We were very comfortable at Casona Palms. Don't worry about no a/c! The house is truly built with fantastic ventilation. The decor, the linens, the furniture, the fully stocked kitchen with things that mater like sharp knifes and cold water in the fridge for you upon arrival and the expansive private beachfront - all of it was by far one of the nicest places we have stayed in. The description and photos a"

"there is no pool, the pool is the incredible beach. Its like a pool, no waves!"

"The room was very clean and the beach is near!"

"Great staff, great place"

"No desallune Me cuarto dava a la calle playa muy bonita"

"Good "

"Todo excelente"

"Nice hotel across the street from the beach. A bit of a walk to the center of town but not too far. "