Crandall Hotels

"Good "

"Hotel was very Nice. It has a Restaurant, Music and Lounge area by the Pool area and also next to the Restaurant area to be able to just relax. It was our first time visiting this property and would return. The cost was very reasonable as well."

"Where do I begin? The live bullets in the parking lot, the car windows being broken, the door lock on our room that didn’t work and then we were told there was no other rooms. Then we had a dog bark for 2.5 hours to which we couldn’t reach the front desk because you only get a busy signal. Corporate was called then got us connected to the front desk to which they said, the guest is at a concert and won’t be home for over an hour. Then the hotel proceeded to over charge me by over $500. Now I’ve been fighting to refund my money for two days."

"Checked in"

"This was my first visit to Louisville. The location downtown was very near the Ohio River and Whiskey Row restaurants and bars. Property is only three blocks away from Angels Envy Distillery and Louisville Slugger AAA ballpark. The property itself appeared to be pretty new and clean and well kept up. Front desk staff was very friendly and helpful as was the bartender/waitress. The king suite was perfect for my friend and I. The sleeper sofa I slept on was well, a sleeper sofa, but much more comfortable that many others I’ve slept on. Two thumbs up!!"

"The facility was well-maintained and the manager provided excellent assistance. However, my interaction with one of the front desk representatives, specifically the individual who is African American and gay with glasses, was quite unprofessional. It is evident that he requires further training. Despite this, my overall experience would have warranted a rating of 10. Nevertheless, I have decided to rate it a 7.5 due to the encounters with the representative."

"Breakfast was above average, room was updated and clean when we first arrived. We has "

"Kind of out of the way, but once you get there you’ll see it’s a really nice hotel and casino. Rooms clean, good food options, and an assortment of unique vending machine options after hours. Just so you know they allow smoking in half of the casino but it’s not overwhelming. Very helpful front desk staff."

"We loved our stay at The Brown Hotel! Charming older hotel. Restaurant/bars were wonderful, staff was very friendly and helpful, room was clean and comfortable. Location was a little away from 4th St and Whiskey Row, but easy 1 mile walk to attractions. Highly recommend The Brown Hotel!"