Crown King Holidays

The construction around the property is everywhere. The property is old & several things haven’t been maintained. The carpet in our room was absolutely disgusting. Some staff were nice & helpful but others acted as though we were a nuisance just by checking in. OMG- the price of breakfast is ridiculous! I got the $65.00 credit & it never covered breakfast for 3 people. The coffee was $7.00! The lazy river was nice as were the beds. This property was not worth the $ I spent. I asked for a late checkout (one hour) & was told I had to pay $20.00. Seriously? This is the “off” season and barely anyone was at the property. Sad that I paid so much to receive poor customer service. I will make sure I stay at a different property the next time I visit Phoenix. Don’t waste your money on a mediocre property.

Great property with outstanding staff!

I met a friend in Phoenix and we stayed at the Rise. Overall, it was a very pleasant experience. The part of the hotel that we stayed in was a renovated older hotel with large rooms in very good condition with interesting retro-mid-century modern/modern industrial feel. The staff was charming, attentive, and clearly cared about our experience. The roof restaurant was not open, but Lylo was at the bartender provided excellent service and was friendly and welcoming. The appetizer (dirty fries) that we share was tasty and appropriately priced. The pool area was very cool with misters and shade awnings. All was well maintained. Only a few issues. First of all the $30 per room“resort fee” was excessive for a hotel, which was really more of a nice hotel and less of a resort, though in their defense, I knew about this coming into the situation and we did get a free craft cocktail, a small bottle of wine, and could’ve had a popsicle (some have alcohol) if we wanted one. One significant downside, particularly for business travelers), is the lack of a coffee maker in the room, which was otherwise nice and spacious with an in-room safe. Location did not feel unsafe, but was definitely commercial without surrounding walkable or fine dining options (making me “resort“ fee seem inappropriate. All in all, we enjoyed our stay and had no significant issues. Free parking was also appreciated.

Very unique property but staff at reception area and restaurant were very unfriendly and unwelcoming. The room was very spacious but there were two roaches and no amenities other than the shampoo and body wash in the shower area. Will not return to the Wigwam mainly due to the poor quality of service received from the staff.

Great facility and family location