Crystal Bay Hotel Guide - Casino Hotels in Crystal Bay, Nevada

"Clean"

"After booking through Expedia and arriving at the Golden Nugget Lake Tahoe, the front desk agent (don't know her name) put us in a room in the 'Heavenly' tower. The view was great but the room was a disaster. Rickety and damaged old furniture with a bathroom that looked like it was from the 50's with a tub that was full of chips to the surface and damaged, no hooks for towels because they had been ripped out of the wall and patch filled wallpaper. The hotel is going through a top to bottom renovation and it turns out our room floor and above are being closed down and gutted in a week or so. Why they still offer those rooms to customers is beyond me. If the rest of the rooms look like the one we got, they should be shut down now. We went to the check in desk and were lucky that a employee shift change had taken place and the room supervisor, Jennifer helped us. We told her our concerns and she was nice enough to switch our room to a room in the newly renovated 'Sunset' tower. Like night and day. The Sunset rooms are very nice! Major 'Thank You's' to Jennifer for salvaging our visit. The rest of our stay was very nice and the Golden Nugget was very good and will get even better once the renovation is complete."

"Needs more attention on the bathroom cleaning. This is the first time that we found the bathroom not clean, like before. "

"Room was clean, great location, friendly staff. "

"Everything was great. The only issue was the safe did not work and could not use it. I let the front desk know when we checked out."

"Yes"

"Room was clean .Staffs were nice .Breakfast is only with good credits and got members only when you already ended the breakfast then they bill you and tell you.But the hotel says when booked that breakfast is included. All like a trap. casino is very small .overall -not for kids and families. 3/5"

"Bar well stocked, room clean, bed comfy. The problem was when the heater kicked on it sounded like a scream and kept waking me up all night. "

"Great resort. Friendly staff. Clean and well appointed room. Love the heated bathroom floor. "