Cuenca Minera Holidays

Excellent property with stunning, scenic sights from the room. Very helpful staff at the front desk and the restaurants and bars. Beautiful, spacious pool. Our only issue was that the representation of the rooms was not as accurate and we switched rooms (paying more) once we got there. A "deluxe" room is still pretty small and they moved us to a separate wing of the hotel away from the main building where indeed it was more of what I had expected. The food at the main restaurant was good, catering to the many different parts of the world that the guests were from so definitely a huge variety where there's something for everyone. Our only caution is that the restaurants by the beaches which are beautiful and the beach itself is not owned by the hotel like one would expect in the US or Bahamas etc. so pay extra for the beach use and make sure to get a reservation or you won't get into the restaurants by the beach. We found that to be very counterintuitive in that when you're on a beach vacation you don't want to have to be on schedule for a dinner reservation, just show up when you feel like, you're on vacation!!

Really friendly staff at check in and throughout our stay. Very helpful. Nice rooms, great view. Indoor and outdoor pool options were great for the kids. Breakfast was great. Really enjoyed our stay, would definitely come back

Washing machine but no clothes horse! Cleaners were slap dash and didn’t speak the basics! Didn’t understand the word towel! Towels and bedding need to be updated they were tired. Gang of boys creating noise at 4am every morning. On a positive note the apartment was lovely and suitable for me as a wheelchair user. Very good location and the reception staff were lovely and friendly and very helpful. Will book again. Please sort clothes horse / drying rack

pools were amazing, so was spa and most of all the buffet breakfast and dinner! we loved it and they can help with allergies. we stayed in the apartment and some ants but other than that, perfect stay!