Cummington Holidays

I’ve stayed at the Omni Parker multiple times over many years. The hotel is great, centrally located, short ride to the airport and in great shape. Unfortunately this time, the service fell short outside of John in the Last Hurrah who finished our trip with a well curated send off. There was an overwhelming sense of, ‘I don’t want to be here’ that was exuded from the check in staff, to the valet and even the hostesses at both restaurants.

The restaurant is just okay. We expected a better menu and better food. The coffee in the rooms were about the worst I ever had and wasn't worth making a second cup. The staff were all very nice and friendly. Why doesn't the hotel provide a few little perks of convenience for the guest.

The best part is the hotel's staff - at the entrance, desk, restaurant, floor - all were amazing in their professionalism and service. The common areas are beautifully decorated and kept very clean. Our room was small but cozy, the bathroom did feel confined somewhat. The bed was comfortable, the black-out curtains served their purpose well, and the floor was generally quiet despite a busy weekend. The room looked clean; however, there were some stains on the robes and towels, as if they were not thoroughly laundered. The breakfast restaurant is gorgeous, and the food was delicious and very fresh. However, if you look for breakfast buffet, there is none. The Fed restaurant is superb. Many historical sites are within a walking distance, and the neighborhood is crowded but relatively clean and safe, for a big city.