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Reviews of Fairfield Inn & Suites Cut Off-Galliano

2.5 out of 5
Fairfield Inn & Suites Cut Off-Galliano
239 Highway 3162, Cut Off, LA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 90 out of 109 reviews" "
Rating 8 - Good. 13 out of 109 reviews" "
Rating 6 - Okay. 3 out of 109 reviews" "
Rating 4 - Poor. 1 out of 109 reviews" "
Rating 2 - Terrible. 2 out of 109 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Korie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Harley Rodriguez-Front Desk on 20 Apr 2024
Ms. Korie,On behalf of the entire hotel team, I want to thank you for sharing about your experience as our guest at Fairfield Inn & Suites by Marriott, Cut Off-Galliano.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Harley Rodriguez-Front Desk

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Harley Rodriguez-Front Desk Associate on 25 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience as our guest at Fairfield Inn & Suites Cut Off-Galliano.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Harley Rodriguez-Front Desk Associate

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and linen are excellent. I slept like a baby after working offshore.
Stayed 1 night in Feb 2024
Response from Staff and Management on 7 Mar 2024
Dear Rafael,Thank you for telling us of your experience as a guest at Fairfield by Marriott Cut Off. We look forward to having you stay with us again. Have a wonderful day!

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and the staff are excellent!
Stayed 2 nights in Dec 2023
Response from Harley Rodriguez-Front Desk Associate on 26 Dec 2023
Jim,On behalf of the entire hotel team, I want to thank you for sharing about your experience as our guest at Fairfield Inn & Suites Cut Off.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly and helpful
Stayed 1 night in Dec 2023
Response from Harley Rodriguez-Front Desk on 18 Dec 2023
Jim,On behalf of the entire hotel team, I want to thank you for sharing about your experience as our guest at Fairfield Inn & Suites Cut Off.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jimmy

Stayed 1 night in Dec 2023
Response from Harley-Front Desk on 13 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience as our guest at Fairfield Inn & Suites Cut Off.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The Hotel was great. Good Bed. Staff was courteous. Hotel was Clean
Stayed 1 night in Dec 2023
Response from Managment and Staff on 6 Dec 2023
Thank you for choosing Fairfield Cut Off-Galliano. We were happy to have you as our guest and look forward to seeing you again.

10/10 Excellent

Baileigh

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Management and Staff on 6 Dec 2023
Thank you for choosing Fairfield Cut Off Galliano. We were happy to have you as our guest and look forward to seeing you again.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Helpful staff
Stayed 1 night in Nov 2023
Response from Management on 4 Dec 2023
Thank you. We look forward to seeing you on your next visit in the area.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from Harley-Front Desk on 13 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience as our guest at Fairfield Inn & Suites Cut Off.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and management
I stay at this hotel pretty regularly. There was a problem with my reservation and the hotel and hotels.com worked with me to fix the issue. It's clean, comfortable, and convenient for where I need to be. Great option.
Stayed 1 night in Nov 2023
Response from Management and Staff on 17 Nov 2023
Thank you for the survey and we are pleased to help you resolve the issue that you encountered. Looking forward to see you on your next visit in the area. Happy Holidays.

6/10 Okay

Edgar

Stayed 1 night in Oct 2023
Response from Harley-Front Desk on 1 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience as our guest at Fairfield Inn & Suites by Marriott Cut Off/Galliano.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Respectfully, Staff on 30 Aug 2023
Thank you for completing the survey for Fairfield Cut Off-Galliano. We appreciate you and hope to see you again soon.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were wonderful. Very happy disposition and willingness to help in any way possible. This is my go to spot to stay when I’m in the area.
Stayed 1 night in Jul 2023
Response from Harley Rodriguez-Front Desk on 9 Aug 2023
Mr. Jimmy,On behalf of the entire hotel team, I want to thank you for sharing about your experience as our guest at Fairfield Cut Off-Galliano.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management and Staff on 8 Aug 2023
Thank you for completing a survey on Fairfield Inn & Suites Cut Off. We appreciate you and hope to see you again soon. Have a wonderful day!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jul 2023
Response from night auditor jess on 22 Jul 2023
Thank you for your positive feedback. I'm really glad you had a pleasant experience here at Fairfield By Marriott.

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
This location is nice and clean. The staff is helpful and attentive. I will continue to stay at this location when every time I'm here for business.
Stayed 1 night in Jul 2023
Response from Management and Staff on 18 Jul 2023
Thank you for your comments and for taking the time to answer the survey. We appreciate you and look forward to having you as our guest at Fairfield Inn & Suites Cut Off-Galliano.

10/10 Excellent

Delmar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Staff and Management on 12 Jul 2023
Thank you for participating in the survey for Fairfield Cut Off-Galliano. We appreciate and always look forward to having you as our guest. Have a wonderful day.

10/10 Excellent

claudia

Stayed 2 nights in Jun 2023
Response from Jess night auditor on 5 Jul 2023
On behalf of all our staff here at Fairfield By Marriott, Thank you for your positive review.

10/10 Excellent

GORKEM

Stayed 4 nights in May 2023
Response from Staff and Management on 12 Jul 2023
Thank you for participating in our survey. We appreciate you and always look forward to having you as our guest. Have a wonderful day.

10/10 Excellent

GORKEM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is my fav. hotel around Larose. Very nice and updated rooms, safe location, friendly staff. They recently upgraded their morning breakfast, so that's another plus from my side. They have a small shopping area where you can purchase things like shaving cream if you forget.
Stayed 3 nights in May 2023
Response from Harley Rodriguez-Front Desk on 23 Jun 2023
Dear Mr. Gorkem,On behalf of the entire hotel team, I want to thank you for sharing about your experience as our guest at Fairfield Cut Off-Galliano.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Chris

I didn't stay there, I canceled it the same day. My credit card was charged and you need to refund my account.
Stayed 2 nights in Jun 2023
Response from Management team and staff. on 19 Jun 2023
Dear Mr. Chris,I apologize for the inconvenience this has caused to you. Unfortunately, Cancellation policy reads 24 hours before the date of arrival. Please call me to discuss this further if you would like. thank you

10/10 Excellent

Cynthia Dufrene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Ruby on 30 May 2023
Dear Ms. Dufrene,Thank you for completing our survey about your stay at Fairfield Cut Off-Galliano.We look forward to have you as our guest when you are in the area.Have a wonderful day.

10/10 Excellent

Gregory

Stayed 1 night in May 2023
Response from night auditor on 15 Jun 2023
Thank you for your review.

10/10 Excellent

Joy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was better than I expected. far more choices than other hotels.
Stayed 1 night in Apr 2023
Response from Harley Rodriguez-Front Desk Associate on 23 Apr 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at Fairfield Cut Off-GallianoIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are thrilled to hear how much you enjoyed our breakfast options! Your feedback has been shared with management and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very nice and the staff was very friendly. Very nice stay
Stayed 2 nights in Apr 2023
Response from Harley-Front Desk Associate on 19 Apr 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at Fairfield Cut Off-GallianoIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was ready before check in time.
Stayed 1 night in Apr 2023
Response from Night Auditor Jesse on 17 Apr 2023
I'm Glad that your stay was pleasant. Thanks for responding.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for trip to LA coastal area
Good hotel, close to where I need to be. Clean, comfortable.
Stayed 1 night in Apr 2023
Response from JESSE NIGHT AUDITOR on 7 Apr 2023
Thanks for your feedback. I'm very happy to know that your stay was pleasant.

10/10 Excellent

Nobel

Liked: Cleanliness, staff & service, property conditions & facilities
excellent Clerk
Stayed 1 night in Mar 2023
Response from front desk associate on 24 Mar 2023
I am so glad your stay was pleasant. Thank you for the positive feedback.

10/10 Excellent

Joey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only minutes from grand isle
Stayed 1 night in Mar 2023
Response from Harley Rodriguez-Front Desk Associate on 7 Mar 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lolak

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice location, friendly staff
Stayed 2 nights in Feb 2023
Response from Harley Rodriguez-Front Desk Associate on 25 Feb 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dean

Stayed 1 night in Feb 2023
Response from Front Desk Associate JESSE on 18 Feb 2023
We are glad that your stay was a pleasent one and hope to have you back soon. Thank you from us all at Fairfield By Marriott.

10/10 Excellent

Shelby

Stayed 1 night in Feb 2023
Response from Management on 4 Dec 2023
Thank you for filling a survey out on our property. We look forward to seeing you on your next visit in the area.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only 8 blocks from a building where we were DJing a wedding. This made it very easy on us since we had driven for 6 hours to get there and another 4 hours to set everything up. We were able to just check in and take a nap before the wedding started.
Stayed 1 night in Feb 2023
Response from Front Desk Associate Jesse on 5 Feb 2023
Good evening Mr. Craig,Thank you for taking a moment to tell us about your experience at Fairfield by Marriott in Cut off Galliano. We hope to have you as a guest again in the future.

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!
Stayed 3 nights in Jan 2023
Response from Jesse on 1 Feb 2023
We are glad your experience was pleasant and hope to have you back in the future. Thank you, Staff

8/10 Good

claudia

Stayed 1 night in Jan 2023
Response from Staff and Management on 26 Jan 2023
Thank you for filling out a survey on your stay at our hotel. We look forward to having you as our guest and hope to see you when you are back in this area.Have a wonderful day!

10/10 Excellent

Coonass

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel seemed to be brand new, and the staff was very friendly, and helpful.
Response from Staff and Management on 18 Jan 2023
Thank you for your review. We look forward to having you as a guest at our hotel the next time you are in this area.

10/10 Excellent

dennis

Stayed 1 night in Jan 2023
Response from Staff and Management on 18 Jan 2023
Thank you for your review. We look forward to having you as a guest in our hotel on your next visit to this area.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Incredibly friendly and helpful staff upon checking in.
Stayed 2 nights in Oct 2022
Response from Management & Staff on 26 Dec 2022
Thank you for your review.

10/10 Excellent

GORKEM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love the hotel, specially rooms are beautiful.
Stayed 2 nights in Sep 2022
Response from Management and Staff on 14 Oct 2022
Thank you for your comments. We enjoyed having you as a guest and hope to see you again.

10/10 Excellent

Dewey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk host was the most helpful and friendly host we ever met, definitely not paying her enough, will definitely be back
Stayed 1 night in Oct 2022
Response from Management and Staff on 14 Oct 2022
Thank you for your comment. We enjoyed having you as our guest and hope to see you again soon. We strive to give the best experience possible to our guests. It is gratifying to hear that our efforts are noticed.

4/10 Poor

Annie, Houston

Liked: Cleanliness, property conditions & facilities
I have stayed at Fairfield Inn & Suites multiple times before at the king room. Everywhere else' king room includes a sofa/sitting area that's why I always get this room. This room was a very small room with no sofa which was very disappointing. Doubt I will stay here again. When I went to the front desk they were not the most polite either. They blamed it on Expedia. I contacted expedia and they called the hotel but no one there was willing to help so expedia apologized for the inconvenience and offered a coupon.
Stayed 1 night in Sep 2022
Response from Management & Staff on 14 Oct 2022
Dear Annie,We apologize for not meeting your expectations as our guest at our hotel. We strive to give our guest the best experience possible while they are our guest. We hope to see you again the next time you are in the area. Thank you for your response.

10/10 Excellent

Huong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet comfortable and clean
Stayed 1 night in Aug 2022
Response from Management and Staff on 18 Aug 2022
Thank you. We hope to see you again on your next visit in the area. Have a wonderful day!

8/10 Good

Michael

Stayed 1 night in Jul 2022

10/10 Excellent

Harvey

Stayed 3 nights in Jun 2022
Response from Staff and Management on 13 Jul 2022
Good afternoon, I apologize for the delay in my response to your survey. Thank you for answering the survey on our property. We apologize for not meeting your expectations. We'd like to hear from you on what we could do to make it better. You are important to us and hope that you stay with us the next time you are in the area.

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice. The property was clean and well kept, the room was clean and comfortable.
Stayed 1 night in Jun 2022
Response from Ruby on 9 Jun 2022
Thank you for sharing your experience while you were here. We hope to see you again soon.

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prrfect location, good staff, clean room
Stayed 1 night in May 2022
Response from Fairfield Staff on 20 Jun 2022
Thank you so much for staying with us.

10/10 Excellent

LaShaundra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were really nice and clean no complaints there
Stayed 1 night in Apr 2022
Response from Ruby on 29 Apr 2022
Thank you.

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but the amenities were lacking.
As someone who travels for buisness I value wifi as much as i do a clean room. The room conditions were great but the hotels wifi spots were down except at the elevator. The hotel was unable to move me to a working wifi location. Breakfast was a brown bag. With the hotel price being what it was i exspected much more.
Stayed 1 night in Apr 2022
Response from Ruby Primeaux on 26 Apr 2022
Hi. I've been hoping that I'd be able to respond to you. But every time I checked online for your review I wasn't given the opportunity to respond. I apologize for not meeting your expectations during your stay and for the time that it took for me to finally be able to respond. Unfortunately, it was a piece of equipment that was failing to operate the WiFi properly. We had ordered the equipment but delivery was delayed. We do have the issue resolved, for this I am happy. As for the breakfast, we hope to open our Continental Breakfast dining in just a couple of weeks. We are still doing some construction in the area and had hoped for the carpet to be installed. I hope that you will give us another chance to serve you. Best Regards